JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Small Projects - Project Manager
What this job involves:
This role supports the UK & EMEA team in delivering day-to-day small projects activities, serving as the key liaison between stakeholders, clients, and senior management. Working closely with the Account Director and PDS Manager, the position ensures all Small Projects requests are scheduled, planned, and delivered on time and within budget. The focus is on optimizing each workstream for cost efficiency and operational effectiveness while maintaining the proactive, highly responsive service standards that define the team's approach.
Key Tasks:
Responsible for a diverse portfolio delivering Small Projects in the UK & EMEA.
Move Planning - Creating detailed move schedules, inventory audits, and seating arrangements.
Vendor Coordination: Managing moving crews, IT/telecom technicians, and building management.
Preparation of tenders, specifications, presentation and business case submission to the client, and management of works through to completion.
Respond to reactive issues raised which falls outside of the FM remit.
Support Facilities Managers with Small Projects delivery.
Delivery and management of the clients CAPEX expenditure.
Provide assurance and compliance with internal and external audits.
Raise Vanguard PO for projects on the Vanguard system
Manage the change process of office space (Re-stacking Vanguard personnel)
What your day-to-day will look like:
Client/Stakeholder Management
Proactively engage stakeholders to ensure small projects are delivered successfully within budget and on time.
Build and develop effective client / stakeholder relationships across multiple levels of the organisation.
Be a contact for delivery of small projects – providing regular updates on progress at scheduled meetings.
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget.
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice.
Contracts Management
Assisting in managing all contracts to ensure that they are professionally delivered and demonstrate best value.
Ensure expiry of contracts are well-monitored and re-procurement is initiated if required.
Ensure contracts are continually assessed to deliver best value to the client.
Finance Management / Cost Control / Profitability
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics.
Ensure financial processes are followed at all times.
Health & Safety Management
Ensure the provision of a safe working environment.
Ensure compliance with statutory regulations on fire, health and safety standards.
Site Operations Management
Recommend continuous quality improvement practices and implement Industry Best Practice operations.
Implement small projects procedures and performance measures and ensure they are maintained at all times.
Ensure all Critical Environment (CEM) requirements are met.
Risk Management
Ensure subcontractors and/or vendors work to Risk Assessments and Method Statements.
Ensure contingency plans are in place for all work activities.
Ensure escalation procedures and incident reporting procedures are implemented and in place.
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct.
Achieve Key Performance Indicators and Service Level Agreement
Desired or preferred experience and technical skills:
Qualification in project management or building services, with a minimum of 5 years post qualification working experience in either a consulting or contracting organisation.
Professional Qualification of recognised body e.g. APMP, CIBSE, AssocRICS / MRICS (or evidence actively working towards APC.
Has experience working in the Financial Services/Banking environment.
Experience of delivering both fabric and mechanical & electrical type projects.
Experience in working with EA’s to establish best practice with office creations & moves
Excellent people skills and ability to interact with a wide range of client staff.
Knowledge of Occupational Safety requirements.
Strong PC literacy and proven ability to manage daily activities using various systems.
Knowledge of vendor management for specialized services.
Knowledge of critical facilities and an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system).
Proven capacity to understand and interpret commercial contracts.
Budget management and financial analysis skills.
3/4 days on site a week
Critical Competencies for Success
The successful candidate will have a proven track record of delivering a large volume of small projects and management of all aspects of the commercial contractual requirements from inception to financial close. Experience of delivering projects ideally within a financial services environment or construction consultancy background.
They must be:
Fully conversant with all applicable legislation, regulations and standards.
Experienced in the use of Excel, Word, PowerPoint, Microsoft project desirable.
Experienced in project management and procurement.
Acts as role model for Jones Lang LaSalle by behaving consistently with cultural requirements.
Set stretch targets for self to achieve maximum team performance.
Able to make difficult decisions and resolve problems or improve operations.
Actively searches out opportunities to achieve best results.
Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Listens effectively and communicates through actions and example. Has strong written and oral communication skills.
Ability to work remotely whilst still maintaining a strong team ethic.
Ability to travel throughout the country as required.
Other Personal Characteristics
Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener.
Passion for quality – has an eye for detail to make sure the best delivery of services.
Self-motivated; confident & energetic.
Ability to effectively deal with challenging situations.
Flexible – able to adapt to rapidly changing situations.
Strongly goal-oriented – able to focus on meeting all performance targets.
Is a team player – able to cooperate and work well with others to meet targets.
Proven ability to initiate and follow through with improvement initiatives.
Exhibits honesty & trustworthiness.
Open to new ideas & willing to challenge status quo.
KEY PERFORMANCE MEASURES
Achievement of Contracted Service Levels and Performance Indicators.
Achievement of contracted Customer Satisfaction expectations.
Management of resource to ensure no disruption to client business.
Achievement of savings initiatives as agreed with Client.
Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
Achievement of performance goals as agreed with Line Manager.
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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
