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Helpdesk Coordinator – Cleaning & Mobile Support (Early Morning)

Citrus FM -
Portsmouth

Quick apply

Job details

Part-time

Benefits

Paid training

Qualifications

Email software
Communication skills
Time management
Rota coordination

Full job description

Job Advert

Helpdesk Coordinator – Cleaning & Mobile Support

Location: Portsmouth HQ (Office-Based) Hours: 5:00 AM – 11:00 AM (Weekdays & Weekends) Shift Pattern: 4 Days On / 4 Days Off Contract Type: Part-Time

✨ About the Role

Are you an early bird with a sharp mind and a calm head under pressure? We’re looking for a proactive Helpdesk Coordinator to support our Mobile Cleaning Team and over 200 operatives across the South of England.

From our Portsmouth HQ, you’ll kick off each day at 5am, ensuring every cleaner is in place, clocked in, and ready to deliver. When challenges arise—whether it’s sickness cover, rota gaps, or urgent client requests—you’ll be the one who keeps everything running smoothly.

️ What You’ll Be Doing

First point of contact for mobile and site-based cleaning teams
Monitor time and attendance, ensuring staff are clocked in correctly
Organise emergency cover for sickness or no-shows
Communicate with mobile teams, updating schedules and resolving issues
Log and dispatch jobs based on location and priority
Update operations team on staffing and shift issues
Maintain accurate records and hand over updates at the end of each shift

What You’ll Need

Essential:

Excellent communication and people skills
Calm decision-making under pressure
Strong time management and multitasking ability
Tech proficiency (email, phone, workforce software – training provided)
Reliability and responsibility – the mobile team depends on you

Desirable:

Helpdesk or facilities experience
Knowledge of scheduling tools
Comfort with early mornings in a fast-paced environment

What You Get

Fixed part-time shift pattern (4-on / 4-off)
Early starts = free afternoons
Supportive team environment + full training
Paid overtime opportunities
Regular staff socials & team incentives
Genuine career growth prospects

Why Join Citrus Facilities?

At Citrus, we believe in building teams that work hard, look after each other, and deliver results. You’ll be joining a fast-growing company where your role directly impacts daily success, and where leadership listens, adapts, and supports you.

✨ Ready to take on a role where every morning sets the tone for the day? Apply now and become the backbone of our mobile cleaning operations!

Quick apply

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