It systems manager Work, Jobs in Turnchapel, Dev (with Salaries)

Helpdesk Operative
Mitie —Plymouth
- Microsoft Word
- Computer literacy
- Continuous improvement
5d
Employee Relations Advisor
BAM Nuttall —Plymouth
- Microsoft Office
- Travel
- Recruiting
6h
Health & Safety Manager
Altilium Clean Technology —Plymouth
- £35,000 - £50,000 a year
- Temporary
- Microsoft Word
- Analysis skills
- Continuous improvement
- Free parking
Quick apply
9h
Crew Member
Wendy's Drake Circus - 14975 —Plymouth
- Part-time
- Customer service
- Quick service & fast food restaurant
- Guest services
Quick apply
1d
Audit Manager
RT Marke —Plymouth
- Analysis skills
- Accounting
- Mentoring
Quick apply
12d
Senior Engineer
PHINIA —Stonehouse
- Full-time
- Presentation skills
Real Estate Paralegal
Womble Bond Dickinson —Plymouth
Real Estate Paralegal
Womble Bond Dickinson (UK) LLP —Plymouth
- Hybrid work
Business Process Improvement Intern (12 months)
Schlumberger —Stonehouse
- Computer Science
- Master's degree
- Bachelor's degree
Procurement Manager
BAM Nuttall —Plymouth
- Engineering
- Master's degree
- Bachelor's degree
6d
Associate/Project Director - Defence Construction
Turner & Townsend —Plymouth
- Full-time
- Hybrid work
- Business development
- Team management
- Quality control
Quick apply
Pharmacist
Well Pharmacy —Plymouth
- Up to £30 an hour
- Monday to Friday
- Management
- Employee discount
Warehouse Operative
Silverfish UK Limited —Saltash
- £12.71 an hour
- Full-time
- Forklift
- Organisational skills
- Cleaning
- Employee discount
Quick apply
13d
Toll Collector Supervisor
Securitas —Plymouth
- £14.10 an hour
- Weekend availability
- Customer service
- Computer literacy
- English
- Employee discount
Quick apply
Health and Safety Supervisor
SWISCo Ltd —Paignton
- £35,412 - £38,220 a year
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
12d
S&OP Lead
PHINIA —Stonehouse
- Full-time
- Continuous improvement
Tool Room Engineer
Sartorius —Stonehouse
- Full-time
- Computer literacy
- Maintenance
- Quality control
- Free parking
- Annual leave
Hotel - Duty Manager
Premier Inn —Plymouth
- Up to £13.86 an hour
- Part-time
- Customer service
- Hotel
- Team management
- Employee discount
Quick apply
Field Services Manager - Devonport
Thales —Plymouth
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Retail Sales Advisor - Plymouth
Oak Furnitureland —Plymouth
- £44,700 - £49,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme

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Helpdesk Operative

Mitie -
Plymouth

Apply Now

Job details

Permanent
5 days ago

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Maximo
Report generation
CAFM software
Computer literacy
Incident queue management
Ticket management
Internal department liaison
Microsoft Office Suite
Continuous improvement
Data entry
Management reporting
Customer support
Customer interaction
Progress tracking

Full job description

Company name: Mitie, Armada PFI
Job Title: Helpdesk Operative
Reporting to (position): Business Support Manager

Job objectives and responsibilities
The Armada Helpdesk Operative is the first point of contact for all reactive maintenance requests on the Armada PFI contract at HMNB Devonport, playing a critical role in day to day service delivery. The role is responsible for accurately logging, prioritising, and managing work orders in the Maximo CAFM system, supporting planned maintenance, statutory compliance, and KPI reporting. Working closely with other departments, the Helpdesk Operative ensures clear communication, high data quality, and timely progression of works, while delivering a professional, customer focused service in a secure and highly regulated defence environment.

Main duties

Act as the first point of contact for all reactive maintenance requests, logging calls and emails accurately.
Create, prioritise, and manage work orders in the Maximo CAFM system in line with contractual SLAs.
Dispatch and coordinate jobs for the correct teams.
Monitor job progress, chase updates, and escalate overdue or high risk issues.
Support planned preventative maintenance (PPM) scheduling and closure with correct evidence.
Maintain high data quality to support KPI reporting, audits, and statutory compliance.
Provide clear customer communication, keeping users informed of status and resolution times.
Produce and support daily/weekly/monthly performance and compliance reports.
Maintain accurate records and documentation for compliance and governance.
Uphold health, safety, and security requirements within a defence environment.
Contribute to continuous improvement of the site.
Any other tasks that are reasonable requested by line manager

Knowledge Skills and Experience
Essential

Basic IT skills
Must be able to communicate clearly and effectively
Experience in delivery of high Customer Service
Must be able to remain calm under pressure and work to tight deadlines
Must be flexible in their approach and work well within a team setting
A proactive approach and show initiative and pay attention to detail
Must either hold or be eligible to obtain UK Security Check (SC) clearance.

Desirable

Previous experience in a hard FM or estates/facilities helpdesk environment.
Experience in a customer-facing role within a high-security or highly regulated environment demonstrating reliability and integrity.
Strong Microsoft Office skills (particularly Outlook, Excel, and Word) for reporting and communication purposes.
Experience with procurement/purchase order systems.

Person

Reliable & personable with high levels of self motivation
Excellent communicator
High level job commitment & takes responsibility for personal development
Good IT skills, particularly database programmes
Good team player
Flexible Approach

Apply Now

Refine Your Search

it systems manager jobs in turnchapel, dev

Helpdesk Operative

Employee Relations Advisor

Health & Safety Manager

Crew Member

Audit Manager

Senior Engineer

Real Estate Paralegal

Real Estate Paralegal

Business Process Improvement Intern (12 months)

Procurement Manager

Associate/Project Director - Defence Construction

Pharmacist

Warehouse Operative

Toll Collector Supervisor

Health and Safety Supervisor

S&OP Lead

Tool Room Engineer

Hotel - Duty Manager

Field Services Manager - Devonport

Retail Sales Advisor - Plymouth

I want to receive the latest job alerts for it systems manager in turnchapel, dev

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