Technical support Work, Jobs in Winkhill (with Salaries)

Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
2nd Line Project Engineer
Midlands Partnership University NHS Foundation Trust —Trentham
- £28,392 - £31,157 a year
- Full-time
- Data entry
- Typing
- In-person
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Communication skills
Quick apply
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Organisational skills
Digital Inclusion Worker
Citizens Advice —Clay Cross
- £25,877 - £28,664 a year
- Communication skills
2d
IT Service Desk Manager
Lookers —Stoke-on-Trent
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
2d
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Mentoring
- Free parking
- Annual leave
Quick apply
IT Apprentice
Redhill Academy Trust —Nottingham
- £8.00 - £12.71 an hour
- School
- Annual leave
- Employee assistance programme
9d
PLM CONSULTANT APPRENTICE
United Kingdom —Cheadle
- Hybrid work
- Communication skills
AI Development Coach
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Travel
- Mentoring
- AI
- Annual leave
Data Trainer/Coach
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Maths
- Education
- Travel
- Annual leave
Quick apply
IT Field Service Engineer - Hope Works & South
Breedon Group plc —Hope
- Full-time
- Hybrid work
- Free parking
Quick apply

More jobs to discover

Find similar jobs that you might be interested in.

2nd Line Project Engineer
Midlands Partnership University NHS Foundation Trust —Trentham
The post holder must employ excellent communication skills both verbal and written particularly when communicating complex IM&T related information to own peer…
£28,392 - £31,157 a year
IT Technical Engineer
Leek Building Society —Leek
Providing 3rd line technical support to internal customers, acting as an escalation point for complex incidents and service requests.
£38,000 - £40,000 a year
Quick apply
4d

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Dropbox Hypercare - IT Service Support Agent

Post Office Ltd -
Chesterfield

Apply Now

Job details

Full-time | Fixed term contract
12 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Technical troubleshooting
Ticket management
Analysis skills
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Incident log maintenance
Communication skills
Help desk

Full job description

Summary

Salary: Competitive Salary and Benefits
Grade: 2B
Reporting Line: IT Service Desk Team Leader
Contract Type: Fixed Term - 7 months
Location: Chesterfield

What to expect

As an IT Service Desk Agent you will join us on our journey and undertake a truly valuable role responsible for resolving Software, Hardware, and Network-related issues to ensure the smooth functioning of Technology Services.

The IT Service Desk Agent acts as the first point of contact for users seeking technical assistance, and they must possess excellent communication and problem-solving skills to effectively address user concerns.

You will be working to provide timely and effective technical support to end-users via phone, email, chat, or in-person. Assist users with troubleshooting hardware, software, and network issues, and guide them through problem resolution steps.
This role offers you an exciting opportunity to collaborate with other support professionals, technicians, or developers. Strong teamwork and collaboration skills are essential for effective problem resolution and knowledge sharing.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

25 days annual leave (rising to 30 after 2 years), plus bank holidays
Up to 10% on target bonus opportunity
Generous pension scheme with minimum 10% employer contribution
Access to 24/7 digital GP services and our Employee Assistance Programme
6 x Life assurance and income protection after 12 months service
Over 400 online courses, mentoring, apprenticeships, and development programmes
Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

You will demonstrate patience, even in challenging situations. Understand that customers may be frustrated or stressed and respond with empathy and understanding. As an IT Service Desk Agent, you will:

Provide timely and effective technical support to end-users via phone, email, chat, or in-person. Assist users with troubleshooting hardware, software, and network issues, and guide them through problem resolution steps.
Identify, diagnose, and resolve technical problems reported by end-users. Escalate complex issues to the appropriate IT teams or senior support staff for further investigation and resolution.
Document all support requests, incidents, and solutions in the helpdesk ticketing system or incident management tool.
Ensure accurate and detailed records are maintained to track the progress and resolution of each reported issue.
Put the customer at the centre of your interactions and prioritise their needs and satisfaction. Listen actively, empathize with their concerns, and provide personalised assistance.
Develop strong analytical and problem-solving abilities to diagnose and resolve customer issues.
Utilise a logical and structured approach to troubleshoot problems, identify root causes, and propose effective solutions.
Prioritise tasks and manage your time effectively to ensure timely responses to customer inquiries.
Strive to meet or exceed service level agreements (SLAs) and keep customers informed about progress or delays.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

#LI-DNI

Apply Now

Refine Your Search

technical support jobs in winkhill

Dropbox Hypercare - IT Service Support Agent

2nd Line Project Engineer

Digital Transformation - IT Service Support Agent

Service Coordinator (Helpdesk)

IT Service Desk Analyst Apprentice

Digital Inclusion Worker

IT Service Desk Manager

Senior Service Desk Analyst

IT Apprentice

PLM CONSULTANT APPRENTICE

AI Development Coach

Data Trainer/Coach

IT Field Service Engineer - Hope Works & South

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