Process agent Work, Jobs in Nir (with Salaries)

Customer Service Agent
RiverRidge —Belfast
- Rotating shift
- Continuous improvement
- Organisational skills
- Computer skills
- Free parking
- Annual leave
2d
Customer Service / Sales Adviser
NFU Mutual Agency —Ballymena
- Monday to Friday
- Customer service
5d
GRP Laminator
AE Manufacturing Services —Ballymena
- £15.50 - £17.00 an hour
- Full-time
- Quality control
- Power tools
- In-person
Quick apply
12d
Product Engineer Lead Consultant
Allstate —Belfast
- Hybrid work
- Writing skills
- AI
- Leadership
- Employee assistance programme
3d
Senior Software Development Engineer in Test
Biller Genie —Belfast
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Java
9d
Product Engineer Senior Consultant II
Allstate —Belfast
- Hybrid work
- AI
- Leadership
- Employee assistance programme
3d
Software Engineering Team Lead
M-KOPA —Belfast
- Full-time
- Remote
- DevOps
9d
Senior Consultant, Data & Analytics - Agentic Marketing, Deloitte Digital
Deloitte —Belfast
- Hybrid work
- Presentation skills
- AI
- Communication skills
13d
Principal Engineer, Workforce, Customer & Agentic Identity -Hybrid
Allstate —Belfast
- Hybrid work
- Computer Science
- Bachelor's degree
- Mentoring
- Employee assistance programme
12d
Senior Atlassian Solution Architect – Rovo & AI, Atlassian Center of Excellence, Engineering, Technology & Transformation
Deloitte —Belfast
- Hybrid work
- Agile
- AI
- Communication skills
3d
Technical Marketing Engineer – FPGA Design
Advanced Micro Devices, Inc —Belfast
- Computer Science
- Engineering
- Master's degree
Experienced Full Stack .NET Engineers
Biller Genie —Belfast
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Analysis skills
Senior Technical Marketing Engineer - Vivado
Advanced Micro Devices, Inc —Belfast
- Doctoral degree
- Computer Science
- Engineering
Senior Software Engineer, B2B Platform Services
EverQuote —Belfast
- Hybrid work
- Computer Science
- AWS
- No degree
Senior Software Engineer (Java Or Python) - VP
Citi —Belfast
- Full-time
- Hybrid work
- Mentoring
- AI
- Annual leave
- Employee assistance programme
Senior AI Engineer
PA Consulting —Belfast
- Full-time
- Hybrid work
- Agile
- AI
- Annual leave
Quick apply
Senior Manager, Oracle ERP Solutions Architect, Oracle Finance Transformation
Deloitte —Belfast
- Hybrid work
- Business development
- Machine learning
- Travel
4d
Principal Engineer
Bazaarvoice —Belfast
- Full-time
- Hybrid work
- AWS
- Recruiting
- AI
Quick apply

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Customer Service / Sales Adviser
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To sell, within licensed authority, motor and home products, ensuring compliance with sales quality and advice standards.
5d
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process agent jobs near nir

Customer Service Agent

RiverRidge -
Belfast

Apply Now

Job details

2 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Internal department liaison
Microsoft Office Suite
Complaint handling
Continuous improvement
Organisational skills
Computer skills
Customer interaction
Communication skills

Full job description

Closing Date: 11th September 2026, 5 pm

Ref: CSA/08/26

Salary: Competitive Salary

Location: 62-66 Duncrue Street, Belfast

Overall Purpose of Role

Are you passionate about delivering outstanding customer service? Do you enjoy helping people and solving problems? If so, we’d love to hear from you.

RiverRidge is looking to recruit Customer Service Agents to join our busy Customer Contact Centre in Duncrue. This is an excellent opportunity to become part of a supportive and friendly team, with clear opportunities for training, development and career progression.

As a Customer Service Agent, you will be the first point of contact for our customers, providing professional, efficient and friendly support while ensuring the highest standards of customer service are delivered.

From your first day, you’ll be enrolled on a structured development programme designed to support your growth, with the aim of becoming a fully qualified Customer Service Agent within 12 months.

Key Responsibilities and Accountabilities

As a Customer Service Agent, you will:

Deliver exceptional customer service through telephone, email and other communication channels.
Act as the first point of contact for customer enquiries, service requests and complaints, ensuring timely and effective resolution.
Manage inbound calls and emails while coordinating with internal departments to deliver excellent service.
Maintain accurate customer records, including contracts, purchase orders, service information and account updates using company systems.
Support customer communications, including outbound customer contact where required.
Work collaboratively with colleagues to ensure efficient service delivery and effective communication across the business.
Identify and communicate potential sales opportunities to the Business Development team.
Follow company procedures and contribute to continuous improvements in systems, processes and customer experience.
Work towards agreed Key Performance Indicators (KPIs) while maintaining high standards of accuracy and professionalism.
Undertake any other duties appropriate to the role as requested by management.

Essential Criteria

To be successful in this role, you will have:

A genuine passion for delivering excellent customer service.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to build positive relationships with customers and colleagues.
The ability to remain calm and work effectively in a fast-paced environment.
Excellent organisational skills with the ability to prioritise a varied workload.
Strong attention to detail and effective problem-solving skills.
Good IT skills, including Microsoft Office applications.
Flexibility to work a rotational Saturday (approximately one in every five weeks).
Flexibility to provide occasional Bank Holiday cover, for which you will receive time and a half plus a day’s annual leave in lieu.

Desirable Criteria

It would be advantageous if you have:

At least six months’ experience in a customer-facing or customer service role.
Experience working within a service-based industry.

**Must be able to provide documentation to confirm your eligibility to work in the UK**

What We Offer!

Competitive Salary
Salary review upon successful completion of the Customer Service development programme
Discretionary Bonus Scheme
Clear career progression opportunities
Structured training and ongoing personal development
33 days annual leave, including Bank Holidays
Company Pension Scheme
Company Sick Pay and Death in Service benefit after one year’s continuous service
Private Healthcare Scheme and Cash Health Plan (following successful completion of probation)
Free onsite parking
Convenient location outside Belfast City Centre
Supportive, inclusive and friendly working environment

HOW TO APPLY

If you are interested in applying for this position, please complete the company

Apply Now

Refine Your Search

process agent jobs in nir

Customer Service Agent

Customer Service / Sales Adviser

GRP Laminator

Product Engineer Lead Consultant

Senior Software Development Engineer in Test

Product Engineer Senior Consultant II

Software Engineering Team Lead

Senior Consultant, Data & Analytics - Agentic Marketing, Deloitte Digital

Principal Engineer, Workforce, Customer & Agentic Identity -Hybrid

Senior Atlassian Solution Architect – Rovo & AI, Atlassian Center of Excellence, Engineering, Technology & Transformation

Technical Marketing Engineer – FPGA Design

Experienced Full Stack .NET Engineers

Senior Technical Marketing Engineer - Vivado

Senior Software Engineer, B2B Platform Services

Senior Software Engineer (Java Or Python) - VP

Senior AI Engineer

Senior Manager, Oracle ERP Solutions Architect, Oracle Finance Transformation

Principal Engineer

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