Patient access occupations Work, Jobs in Solihull, Wmd (with Salaries)

Clinical Admin Coordinator
Newson Health —Stratford-upon-Avon
- £26,737.00 - £26,737.28 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
General Practice Receptionist/Administrator
Rea Valley Health Partnership (Consisting of Kings Norton, Ashtree and Keynell Covert) —Kings Norton
- From £12.71 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Annual leave
Quick apply
Care Co-ordinator
Caremark - Home Care in Bromsgrove and Redditch —Redditch
- £19,000 - £22,000 a year
- Full-time
- Recruiting
Medical Receptionist
Clement Road Medical Centre —Halesowen
- Part-time
- GP surgery experience
- Databases
- Front desk
Quick apply
1d
Receptionist
SWFT Clinical Services Ltd —Stratford-upon-Avon
- £25,989.13 a year
- Part-time
- Word processing
- Hotel
- Travel
- Employee assistance programme
- Employee discount
2d
Medical Secretary/Receptionist
Greet Medical Practice —Birmingham
- From £12.50 an hour
- Part-time
- GP surgery experience
- Administrative experience
- Front desk
Quick apply
8d
Administrative Assistant - Staying Well Service
Midlands Partnership University NHS Foundation Trust —Tamworth
- £25,272 a year
- Full-time
- English
- Front desk
8d
Medical Secretary
Active Care Group —Birmingham
- Full-time
- Medical terminology
- Employee assistance programme
- Referral programme
Quick apply
1d
Care Coordinator Queensway Court
Unique Senior Care —Leamington Spa
- £29,520 a year
- Full-time
- Customer service
- Computer literacy
- Recruiting
- Annual leave
3d
Admin Support - Band 3
Coventry and Warwickshire Partnership NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
- Typing
- Communication skills
- Annual leave
- Employee assistance programme
3d
Receptionist - Parkview
Coventry and Warwickshire Partnership NHS Trust —Birmingham
- £25,272 a year
- Full-time
- Hospitality
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
4d
Clinic Administrator- Bilston
Davita —Bilston
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Bank Receptionist
Optegra —Birmingham
- £13 - £16 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Receptionist
Midlands Partnership University NHS Foundation Trust —Tamworth
- £25,272 a year
- Full-time
- Travel
- Organisational skills
- Front desk
4d
GP Receptionist / Care Navigator
St Johns Surgery —Bromsgrove
- £12.71 an hour
- Part-time
- GP surgery experience
- Front desk
- In-person
Quick apply
Dental Receptionist
BPI Dental —Birmingham
- From £13.50 an hour
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
1d
Receptionist & Treatment Co-ordinator
Birmingham Dental Excellence —Birmingham
- £10.95 - £12.21 an hour
- Weekend availability
- CRM software
- Management
- Sales
- Free parking
- Employee discount
Quick apply
Reception/Administrator
Hope Farm Medical Centre —Walsall
- £7.55 an hour
- Part-time
- Nursing home
- Organisational skills
- Front desk
Quick apply
10d
Band 3 Substance Misuse Administrator - FTB Oaklands Centre
Birmingham and Solihull Mental Health NHS Foundation Trust —Birmingham
- £25,760 - £27,476 a year
- Part-time
- Word processing
8d
Receptionist
Bhandal Dental Practice —Birmingham
- From £12.71 an hour
- Full-time
- Google Suite
- Customer service
- Computer literacy
Quick apply
5d

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Clinical Admin Coordinator

Newson Health -
Stratford-upon-Avon

Quick apply

Job details

Permanent | Full-time
£26,737.00 - £26,737.28 a year

Benefits

Company pension
Work from home
Employee assistance programme
Employee discount
Gym membership

Qualifications

Live chat
Care record keeping
Record keeping
Customer service call handling
Inbound customer enquiry call handling
Clinical record keeping
Client engagement
Patient appointment coordination
Scientific research
Filing
English
Scanning
Microsoft Office Suite
Patient service
Microsoft Office
Appointment booking and call handling
Organisational skills
Outbound calling
Patient record updating
Clinical notes tracking
Managing patient records
Communication skills
Time management

Full job description

About Us

Newson Health Limited is an Outstanding CQC-registered hormonal health and wellbeing centre established in 2018, dedicated to the care of women with hormonal conditions including Menopause, Perimenopause, PMS and PMDD.

Our Vision

Improving the health, wellbeing and lives of all our patients

Our Mission:

Our vision will be achieved by us continuing to listen, educate, empower and enable our patients to have choice and control over their health and wellbeing - they are at the heart of everything we do.

Our approach is inclusive, innovative and informed by the latest scientific knowledge and research, as well as using our clinical expertise and experience to deliver the best personalised care.

We are leading the way in research and education; we ensure women with hormonal changes are supported and informed.

Our individualised approach ensures the optimal treatment options are available and our patients are central to all decision-making processes.

Your Role:

The Clinical Admin Coordinator plays a key role in delivering an exceptional patient experience and ensuring the smooth running of clinic operations. Acting as a first point of contact for both new and existing patients, the postholder provides comprehensive administrative, patient support and diary management services.

The role supports patients throughout their journey with Newson Health, from initial enquiry and appointment booking through to ongoing aftercare and clinical administration, ensuring all interactions are handled professionally, efficiently and with empathy.

This role involves regular telephone-based communication and requires individuals who are confident engaging with patients and colleagues over the phone as a key part of their daily responsibilities.

Your Responsibilities

Patient Support & Communication

Act as a primary point of contact for new and existing patients via telephone, email, webchat and other communication channels.
Respond to patient enquiries professionally and provide accurate information regarding appointments, services, fees, forms and processes.
Support patients with aftercare queries and signpost appropriately where required.
Create and maintain patient records, ensuring information is accurate and up to date.
Deliver a welcoming, professional and compassionate service at all times, including during periods of high demand and when managing complex or sensitive patient needs.

Appointment & Diary Management

Schedule and manage appointments for patients with clinicians.
Maintain clinician diaries and manage patient requests to reschedule or cancel appointments.
Monitor waiting lists and proactively contact patients when appointments become available.
Ensure clinician diaries are utilised effectively and appointments are scheduled accurately and chronologically.
Support the coordination of clinician workloads and clinic capacity.

Clinical & Operational Administration

Prepare and send patient letters following consultations.
Process medical reports, subject access requests and clinical correspondence.
Manage clinical file systems and patient records, including registrations and data updates.
Manage invoicing and process payments for appointments, prescriptions and blood tests.
Handle generic practice emails, referral intake and pathology allocation as required.
Support recall management activities and patient follow-up processes.
Assist with notes digitisation and other record-keeping activities.
Ensure all patient information and clinical records are managed in accordance with GDPR and organisational confidentiality requirements.
Attend team meetings and contribute to service improvement initiatives.
Support the wider administration team and undertake additional duties within the scope of the role.

Your Knowledge

Excellent verbal and written communication skills with a professional, friendly and empathetic approach.
Confident and comfortable communicating with patients by telephone and able to manage a high volume of inbound and outbound calls.
Excellent telephone manner with the ability to build rapport, gather information and manage queries effectively.
Strong spoken and written English.
Proficient in Microsoft Office applications and able to learn and use a range of organisational systems.
Strong organisational and time management skills with the ability to manage competing priorities.
Ability to work accurately and maintain attention to detail in a fast-paced environment.
Ability to work both independently and collaboratively as part of a team.
Strong team-working skills, demonstrating a willingness to support colleagues and contribute to shared team objectives.
Flexible and adaptable approach to changing priorities and business needs.
Ability to use initiative and problem-solving skills to identify solutions and improve processes.
Professional, approachable and patient-focused at all times.
Previous experience in an administrative, customer service or healthcare environment would be advantageous.

Job Type

Permanent, Full-Time

Salary

£26,737.28 per annum.

Location

Working on a hybrid-basis, hours are to be performed at our office in the centre of Stratford-upon-Avon with the option to work remotely up to two days a week following a successful probationary period.

Benefits

In addition to a competitive salary, we offer a wide range of benefits including:

Employee assistance program.
Retail discounts and cashback portal.
25 days leave plus bank holidays (prorated).
Eye test vouchers.
Free access to our balance+ app.

After qualifying period:

Discounted appointments.
6% employer pension contribution.
£750 benefit pot (Health Care Cash Plan, Gym Memberships, Home and Technology Vouchers, Dental Insurance).
Enhanced family leave including study leave, foster care leave, and enhanced maternity/paternity pay.

Quick apply

Refine Your Search

patient access occupations jobs in solihull, wmd

Clinical Admin Coordinator

General Practice Receptionist/Administrator

Care Co-ordinator

Medical Receptionist

Receptionist

Medical Secretary/Receptionist

Administrative Assistant - Staying Well Service

Medical Secretary

Care Coordinator Queensway Court

Admin Support - Band 3

Receptionist - Parkview

Clinic Administrator- Bilston

Bank Receptionist

Receptionist

GP Receptionist / Care Navigator

Dental Receptionist

Receptionist & Treatment Co-ordinator

Reception/Administrator

Band 3 Substance Misuse Administrator - FTB Oaklands Centre

Receptionist

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