Service desk support Work, Jobs in Hanley, Sts (with Salaries)

Installations Coordinator
Radius Limited —Crewe
- Full-time
- Communication skills
Quick apply
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Mentoring
- Free parking
- Annual leave
Quick apply
Senior Claims Adjuster
Gallagher Bassett —Hartford
- £66,000 - £94,500 a year
- Remote
- Master's degree
- Analysis skills
- Bachelor's degree
Senior Adjuster Workers Compensation
Gallagher Bassett —Hartford
- £68,500 - £98,000 a year
- Remote
- Master's degree
- Analysis skills
- Bachelor's degree
9d
Receptionist/Administrator
I J S Car & Commercial Services Ltd —Cannock
- £13,182 a year
- Part-time
- Microsoft Outlook
- Inventory control
- Administrative experience
Quick apply
4d
VacancyTitle: Care Worker
Housing 21 —Stone
- £13.48 an hour
- English
- Cleaning
- No travel
- Annual leave
- Employee assistance programme
11d
Travel Agent
Middletons Tours —Rugeley
- £27,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
9d
Sales Executive
Oakleafe —Stoke-on-Trent
- £35,000 a year
- Weekend availability
- Business development
- Travel
- Communication skills
Quick apply
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Organisational skills
Senior Claims Adjuster Workers Compensation - CT/MA
Gallagher Bassett —Hartford
- £66,000 - £94,500 a year
- Remote
- Master's degree
- Analysis skills
- Bachelor's degree
Cash Desk Volunteer (Homestore
British Heart Foundation —Crewe
- Cash handling
- Employee discount
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- Continuous improvement
- Communication skills
- Free parking
- Gym membership
Commodity Buyer
Senior Aerospace BWT —Macclesfield
- Full-time
- Engineering
- Continuous improvement
- Computer skills
- Life insurance
- Sick pay
Quick apply
Night Receptionist
FAIRMONT —Knutsford
- Full-time
- Hotel
- In-person
- Resort
Quick apply
Oracle Developer Graduate
The Access Bank UK —Northwich
- £25,000 a year
- Full-time
- Hybrid work
- SQL
- JavaScript
- Software development
- Employee assistance programme
Quick apply
Hotel - Duty Manager
Premier Inn —Stafford
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Lady hairdresser
Scissors direct —Hazel Grove
- £25,420.00 - £53,123.87 a year
- Full-time
- Mentoring
- Front desk
- In-person
Quick apply
Infrastructure Engineer
Thales —Cheadle
- Full-time
- Bachelor's degree
- Agile
- Linux
- Annual leave
- Employee discount
Software Developer | Capital Markets
Marex —Nantwich
- Full-time
- AI
- Communication skills
Quick apply
Casualty Claims Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply

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Installations Coordinator

Radius Limited -
Crewe

Quick apply

Job details

Full-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Ticket management
Internal department liaison
Microsoft Office Suite
Customer support
Customer interaction
Communication skills

Full job description

Company Description

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Description

Job Purpose

The role of Implementation Coordinator is really important to us. You will be responsible for handling and resolving Implementation bookings and queries within SLAs and with focus on customer experience.

The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.

Your responsibilities day to day will be…

Handling customer calls/ emails relating to installation of Telematics devices in line with company SLAs and metrics.
Managing service desk tickets raised by other business areas within SLAs.
Liaising with 3rd party engineering teams to co-ordinate installation bookings.
Liaising with customers to arrange and inform of implementation/ installation dates.
Handling implementation queries from other departments.
Updating customer account information on tickets and CRM to keep all parties informed.
Work efficiently adhering to departmental processes.
Notify management team of any issues/ risks to meeting SLAs.
Email management from internal and external parties, ensuring responded to within SLAs.
Resolution of customer/ engineer queries.

What do we expect of you?

Excellent communication skills, with the ability to communicate proficiently both written and verbal
Ability to develop relationships with team and wider business
Organised
Efficient
Proactive and forward thinking
Able to adapt and succeed in a fast paced, changing environment.
The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
Ability to work effectively as part of a team to meet both client and business needs.
Experience in the use of Microsoft Office- Teams, Word, Excel etc.

What can you expect of us?

A friendly culture that mirrors our proposition to our customers.
A fast-growing organisation that defines itself as being agile and innovative
A drive for continuous improvement, which you will be empowered to get behind from day one.
A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Additional Information

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

Global Female Health Policy & Female Health Champions
Pregnancy Loss and Fertility Treatment Policies
Endometriosis Friendly Employer (UK)
Women-focused gym & female health events
Mental Health First Aiders
Disability Confident Committed Employer (Level 1)
Race at Work Charter signatory
Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

Quick apply

Refine Your Search

service desk support jobs in hanley, sts

Installations Coordinator

Senior Service Desk Analyst

Senior Claims Adjuster

Senior Adjuster Workers Compensation

Receptionist/Administrator

VacancyTitle: Care Worker

Travel Agent

Sales Executive

IT Service Desk Analyst Apprentice

Senior Claims Adjuster Workers Compensation - CT/MA

Cash Desk Volunteer (Homestore

IT Service Delivery Manager

Commodity Buyer

Night Receptionist

Oracle Developer Graduate

Hotel - Duty Manager

Lady hairdresser

Infrastructure Engineer

Software Developer | Capital Markets

Casualty Claims Handler

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