Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
This is a full time, fixed term position until the end of November 2026 paying £30,000 p/a plus bonus incentive.
Hybrid working available after training period completed.
Position Summary:
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
Known internally as the Charter Sales and Event Delivery Executive – supports our mission to create amazing experiences for our guests by delivering a professional, polite and proactive service.
As a member of our Charter Sales team, you will actively promote and sell our private hire experiences. You will be passionate about delivering the very best experience for our guests whilst achieving targets and assisting with the growth of this team. The ability to interact with guests and internal team members is essential
Essential Duties & Responsibilities:
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
- Provide a smooth and professional sales process that befits the City Cruises UK brand.
- Work closely with the Charter Sales Manager to achieve budgeted sales revenue and profit levels for Direct and Trade boat charters, including boat hire and food and beverage sales
- Assist in the development of key relationships with 3rd party agents, corporate clients and business partners
- To attend monthly sales meetings to discuss revenue vs budget
- Work with Charter Sales and Manager Head of Events in the development of new products on the charter range and look to develop combined package offerings
- Coordinate all guest requests and ensure guest requirements are communicated to the on board event delivery teams
- To meet, on a rotational basis, with the Event delivery team to ensure events run smoothly.
- Assist in the launch of new products
- Assist in the database build of a CRM system, to build enquiries and database to provide a detailed mailing list
- Host viewings and familiarisation visits as required
- Attend charter events when required and 4 per year minimum to provide feedback in product improvement.
- Raise Purchase Orders for charter products
- Attend events representing the brand and to build relationships to grow business
- Assist on additional research as required.
- Assist with booking Piers and third party vendors.
- Additional duties as may reasonably be required
Requirements & Qualifications:
- Proven sales experience (minimum 2 years) in an events/travel environment
- Demonstrable experience in end to end events sales and delivery for both corporate and private events including budget tracking
- Excellent Negotiation Skills – to negotiate a suitable product package with the customer
- Confident communicator with the ability to quickly build rapport with clients both on the telephone and face to face
- Customer services experience both face to face and via telephone
- Excellent written communication skills
- Highly organised with proven ability to deliver to tight deadlines
- Excellent attention to detail
- Aligns behaviours with company values
- Flexible “can do” attitude with the ability to react calmly in pressurised situations
- Availability to work outside of normal office hours including weekends to ensure delivery of events
- Excellent computer software skills (Microsoft Office suite), including diary and database management systems
- Be competent working with new technology and databases
- Confident in provision of management statistics in Managers absence Desirable though non-essential
- Certificates in Events Management
- Boat or Thames River knowledge
#CityCruisesUK
All employees must commit to upholding our RESPECT values. They are as follows:
- Respect We will value, appreciate and respect each other. We will foster diversity and inclusivity.
- Environment We will Respect our planet. We will conserve, protect, and educate. We will practice environmental stewardship.
- Safety #1 We will think and work safely. We will follow safety standards and instructions. We will create a safe and secure workplace.
- Professionalism We will conduct ourselves professionally. We will take responsibility for our actions. We #will own the problem until it is solved.
- Exceed We will continuously improve. We will exceed standards and expectations.
- Communication We will be open and honest. We will choose a respectful approach. We will share information with others effectively.
- Teamwork We will exist to serve others. We will anticipate the needs of others. We will have fun and practice “enthusiastic friendliness”.
As an equal opportunities’ employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to create a diverse and inclusive environment. Candidates for employment or promotion will be assessed objectively against the requirements for the position.
