Baggage Work, Jobs (with Salaries)

Baggage & Ticketing Agent
Swissport International AG —Edinburgh
- Weekend availability
- English
- Travel
- Computer skills
2h
Port Operative
SCH —Southampton
- £32,702 a year
- Full-time
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
15h
Customer Care Agent
ABM —Manchester Airport
- Full-time
- Customer service
- Communication skills
Driver
ABM —Paisley
- Weekend availability
- Customer service
- Driving
- Communication skills
8d
Passenger Service Agent
Aviation Services EDI Limited —Edinburgh
- £12.72 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
1d
Ambi Lift Driver
ABM —Stansted
- £16.48 an hour
- Full-time
- Customer service
- Driving
- Communication skills
Controls Engineer - Airport Baggage Handling Systems
Wise Technical Ltd —Heathrow
- Hybrid work
- Programmable logic controllers
- Communication skills
Quick apply
Customer Service Agent - PART TIME - UK
Swissport International AG —Edinburgh
- £12.91 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee assistance programme
2h
Ambi Lift Driver
ABM UK —Stansted
- £16.48 an hour
- Full-time
- Customer service
- Driving
- Communication skills
- Employee discount
Quick apply
Heathrow Essential Skills Workshop
HeathrowAcademy —Hounslow
- IT
Ramp Driver
ABM UK —Steeple Langford
- £17.10 an hour
- Weekend availability
- Driving
- Communication skills
- Employee discount
Quick apply
Store Manager
Baggage World —London
- £14.50 an hour
- Full-time
- Bilingual
- Management
- Sales
Quick apply
18h
Technician - Specialist Systems
Heathrow —London
- £46,345 - £49,584 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Communication skills
- Annual leave
1d
Planning Consultant
Assystem —London
- Microsoft Excel
- Analysis skills
- Contracts
Claims Adjuster, Financial Lines
Convex Insurance —London
- Full-time
- Negotiation
- Annual leave
Quick apply
Tech Lead
easyJet —Luton Airport
- Full-time
- Hybrid work
- Java
- AWS
- APIs
- Employee discount
Electrical Project Manager - Heathrow Airport
Designer Group —Steeple Langford
- £70,000 - £90,000 a year
- Full-time
- Project management
- Construction experience
- Leadership
Quick apply
Ceded Reinsurance (Placement Officer)
Convex Insurance —London
- Full-time
- Contracts
- Communication skills
- Negotiation
- Annual leave
Quick apply
Mechanical Project Manager - Heathrow Airport
Designer Group —Steeple Langford
- £70,000 - £90,000 a year
- Full-time
- Project management
- HVAC
- Construction experience
Quick apply
Factory Test & Commissioning Engineer
OSI Systems, Inc. —Salfords
- Full-time
- Microsoft Outlook
- Analysis skills
- Programmable logic controllers
4d

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Baggage & Ticketing Agent

Swissport International AG -
Edinburgh

Apply Now

Job details

Permanent | Full-time
2 hours ago

Qualifications

GCSE
English
Computer skills
Communication skills

Full job description

Overview:

Baggage & Ticketing Agent

Location: Edinburgh Airport

You must be fully flexible

To provide all necessary help and support to passengers as required by our customer airlines to include reservations and ticketing, passenger queries, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities

Responsibilities:

The following responsibilities are associated with this job role:

Assist passengers with self-service check-in kiosks
Inspect and verify passenger travel documentation
Issue boarding passes and support passengers affected by flight disruptions, delays, cancellations, or denied boarding situations
Arrange hotel accommodation, transport, and meal vouchers in line with airline policies and requirements during disruption situations
Manage passenger baggage processing including baggage acceptance, fee calculation, and excess baggage handling where applicable
Provide assistance and support for passengers with special requirements and reduced mobility
Handle passenger reservations, ticketing enquiries, and general travel-related customer service requests
Support airline operations during disruption recovery and irregular operations
Assist customers with baggage-related queries including delayed, damaged, and missing baggage claims in accordance with baggage handling procedures
Provide basic baggage services support and customer assistance at baggage service desks when required
Produce and maintain accurate work-related documentation and reports
Operate airline and airport systems including ticketing, baggage, and airline-specific software
Assist colleagues across other airport terminal areas where operationally required
Maintain a professional, customer-focused approach at all times
Comply with all relevant aviation legislation, airport regulations, and security requirements
Comply with Swissport Standard Operating Procedures (SOPs)
Maintain the highest standards of safety, security, and customer service
Undertake additional duties as assigned by management

Qualifications:

Qualifications

A minimum of three GCSE’s or equivalent
Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
Ability to speak and understand the English language
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Proficient in computer skills and able to learn Swissport (or airline specific) systems
Ability to follow processes and procedures and apply flexible approach when required
Able to demonstrate good customer service
Commitment to continuous improvement
Self motivated and able to work independently
Previous experience working in an aviation environment is desired
Ability to speak additional languages desirable

Career Progression

Satisfactory completion of three years continuous service (typically)
Attainment of competency in all basic, intermediate and advanced tasks and duties
Understanding and acceptance of the requirement to undertake additional duties and responsibilities associated with the seniority of this role
Further progression / promotion - subject to successful application to job vacancies arising

Apply Now

Refine Your Search

baggage jobs

Baggage & Ticketing Agent

Port Operative

Customer Care Agent

Driver

Passenger Service Agent

Ambi Lift Driver

Controls Engineer - Airport Baggage Handling Systems

Customer Service Agent - PART TIME - UK

Ambi Lift Driver

Heathrow Essential Skills Workshop

Ramp Driver

Store Manager

Technician - Specialist Systems

Planning Consultant

Claims Adjuster, Financial Lines

Tech Lead

Electrical Project Manager - Heathrow Airport

Ceded Reinsurance (Placement Officer)

Mechanical Project Manager - Heathrow Airport

Factory Test & Commissioning Engineer

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