Program support manager Work, Jobs in Exeter, Eng (with Salaries)

Metered Consumption & Leakage Case Manager
South West Water —Exeter
- £28,226 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
2d
Graduate Electrical Engineer / Water - Croydon & Exeter (Summer 2026 starts)
AECOM —Exeter
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Computer skills
Principal Flood Modeller
AECOM —Exeter
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Scripting
Senior Waking Night Health Care/Support Assistant
CoActive Care —Torquay
- £13.30 - £14.00 an hour
- Part-time
- Medication administration
- Computer literacy
- Mentoring
- Annual leave
- Referral programme
8d
Assistant Manager - Princesshay, Hollister
Hollister —Exeter
- £30,785 a year
- Management
- Sales
- English
- Store discount
- Annual leave
Assistant Service Delivery Manager
Devon Contract Waste —Exeter
- Up to £56,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Continuous improvement
- Free parking
- Sick pay
Quick apply
7d
Assistant Service Delivery Manager
SUEZ —Exeter
- £44,432 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Analysis skills
5d
2nd Line Support Analyst
South West Water —Exeter
- £35,530 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- In-person
- Employee assistance programme
- Flexible schedule
12d
Regional Coordinator
Churchill Group —Newton Abbot
- £27,976 a year
- Temporary
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
Junior eCommerce Trading Executive
Wilton Bradley Ltd —Newton Abbot
- From £27,000 a year
- Full-time
- Microsoft Excel
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
8d
Service Manager
United Response —Dartington
- £35,000 - £40,000 a year
- Weekend availability
- Computer literacy
- Budgeting
- Communication skills
- Paid training
- Annual leave
6h
Senior Project Manager - Water
AECOM —Exeter
- Full-time
- Hybrid work
- Management
- Engineering
- Project management
5d
Duty Manager
Woodbury Park Hotel & Golf Club —Exeter
- £28,325 a year
- Weekend availability
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
12d
Consultant Ecologist
AECOM —Exeter
- Full-time
- Hybrid work
- Mentoring
5d
Principal Ecologist - BNG Specialist
AECOM —Exeter
- Full-time
- Hybrid work
- Mentoring
- Training & development
8d
Associate Transport Planner
City Science —Exeter
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
1d
JUNIOR ECOMMERCE TRADING EXECUTIVE
Wilton Bradley —Newton Abbot
- £27,000 a year
- Full-time
- Data analysis skills
- Communication skills
- Free parking
- Sick pay
8d
Senior Physiotherapist
Nuffield Health —Exeter
- Up to £45,400 a year
- Full-time
- Bachelor's degree
- IT
- Leadership
- Employee discount
- Gym membership
Senior Mechanical Engineer - Water
AECOM —Exeter
- Full-time
- Hybrid work
- Engineering
9d
Sidmouth
KellyDeli Partnership —Sidmouth
- Sales
- Customer service
- Team management
1d

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Metered Consumption & Leakage Case Manager

South West Water -
Exeter

Apply Now

Job details

Permanent | Full-time
£28,226 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Stakeholder liaison
GCSE
Continuous improvement
Customer interaction
Outbound calling
Communication skills

Full job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Metered Consumption & Leakage Case Manager

Location: Exeter
Contract: Full-time, Permanent
Salary: £28,226 per annum + excellent benefits

Are you looking for a role where you can use your customer service experience to make a genuine difference—both to people and the environment? Join South West Water as a Metered Consumption & Leakage Case Manager and play a key role in helping our customers resolve high consumption and leakage issues with confidence and clarity.

About the role

Working within our Revenue Management function, you’ll become a trusted point of contact for customers experiencing unexplained water usage or leakage concerns. You’ll manage cases end to end, providing reassurance, accurate guidance, and timely resolution across a range of communication channels—primarily outbound telephone calls, alongside written correspondence.

You’ll be empowered to make decisions, apply policy fairly, and collaborate closely with field teams, partners, and contractors to deliver the best possible outcomes for our customers.

Key responsibilities

Delivering high-quality, empathetic customer service in line with performance targets
Investigating and resolving high consumption and leakage queries
Reviewing and validating charges, including backdating where appropriate
Assessing eligibility for in-policy and out-of-policy leak allowances
Producing clear, well‑structured written responses within agreed timescales
Liaising with internal teams, field staff, and external contractors to resolve cases
Escalating complex cases where necessary and supporting complaint resolution
Identifying affordability needs and signposting customers to additional support
Ensuring correct and consistent application of policies, procedures, and governance
Contributing to continuous improvement within the team

What we’re looking for

Customer service experience in a fast-paced environment
Strong communication skills, both verbal and written
A good general standard of education, including GCSE (or equivalent) English and Maths
Ability to handle complex cases with empathy, accuracy, and attention to detail
Knowledge of Leak Allowance or GSS processes is desirable but not essential

What’s in it for you?

At South West Water, our people are central to our success. You’ll benefit from ongoing training, development, and genuine career progression opportunities within one of the South West’s largest employers. We’re proud to be an Investors in People organisation and a company with a strong commitment to environmental responsibility.

Ready to make a difference? Join us as our Metered Consumption and Leakage Case Manager and help create a workplace where people thrive.

We believe in rewarding our people for their hard work and dedication. As our Metered Consumption and Leakage Case Manager, you'll enjoy:

Competitive Salary – Based on experience and skills
Annual Bonus Scheme – Recognising company performance
Pension Scheme – Helping you plan for your future
Healthcare Benefits – Access to employee assistance programs
Employee Discounts – On various products and services
Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 17th August 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the on-boarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply Now

Refine Your Search

program support manager jobs in exeter, eng

Metered Consumption & Leakage Case Manager

Graduate Electrical Engineer / Water - Croydon & Exeter (Summer 2026 starts)

Principal Flood Modeller

Senior Waking Night Health Care/Support Assistant

Assistant Manager - Princesshay, Hollister

Assistant Service Delivery Manager

Assistant Service Delivery Manager

2nd Line Support Analyst

Regional Coordinator

Junior eCommerce Trading Executive

Service Manager

Senior Project Manager - Water

Duty Manager

Consultant Ecologist

Principal Ecologist - BNG Specialist

Associate Transport Planner

JUNIOR ECOMMERCE TRADING EXECUTIVE

Senior Physiotherapist

Senior Mechanical Engineer - Water

Sidmouth

I want to receive the latest job alerts for program support manager in exeter, eng

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