Sme Work, Jobs in Reading, Eng (with Salaries)

Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Perfect Store Manager
PepsiCo —Reading
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
Financial Controller
Itasca Group PLC —Farnham
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Free parking
Quick apply
5d
Trainee Account Executive (HF1353743111)
Flourish —Guildford
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
6d
Senior Cloud Billing Analyst
Softcat —Marlow
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Flexible schedule
PV Officer, Team Lead (Japanese Fluency required )
PrimeVigilance —Guildford
- Full-time
- Remote
- Nursing
- English
- Team management
Quick apply
Commercial Procurement Transformation Lead
Public Sector Resourcing —Reading
- Full-time
- Team management
- Contracts
- Communication skills
4d
Operations Manager UK
Electrogenos —Abingdon
- Computer literacy
- Engineering
- Master's degree
Quick apply
IMS Core Engineer-3
Samsung —Reading
- Full-time
- Computer Science
- Engineering
- English
- Employee discount
- Sick pay
12d
Development Scientist
Oxford Nanopore Technologies —Oxford
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
Trainee Account Executive (HF1353742)
Flourish —Elstead
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
6d
Credit Controller
Toshiba EMEA —Camberley
- £31,000 a year
- Communication skills
Associate Case Processing Manager (Line Management position)
PrimeVigilance —Guildford
- Full-time
- Hybrid work
- Nursing
- Team management
- Quality control
Quick apply
6d
Sales Director
The Electric Car Scheme —Hayes
- £80,000 - £90,000 a year
- Hybrid work
- Business development
- Team management
Quick apply
Laboratory Manager (Operations & Contracts)
Analytical Expert Labs —Wantage
- Full-time
- Continuous improvement
- Team management
- Contracts
- Free parking
- Gym membership
Quick apply
11d
Microsoft Licensing Specialist
BCN Group —Reading
- Up to £40,000 a year
- Full-time
- Hybrid work
- Azure
- Annual leave
- Employee assistance programme
Quick apply
Operational & Technical Testing Lead-NW
Vodafone —Newbury
- Full-time
- Annual leave
Marketing Apprentice
QA Apprenticeships —High Wycombe
- £17,000 a year
- Full-time
- Social media management
- Organisational skills
- Communication skills
Distinguished Technologist – Pre-Sales AI & Data Center Networking
Hewlett Packard Enterprise —Winnersh
- Full-time
- Engineering
- Bachelor's degree
- Travel
Senior Bookkeeper (Part-Time, Office based)
Azteq Group Limited —Beaconsfield
- £33,000 - £38,000 a year
- Part-time
- Hybrid work
- Accounting
- Time management
- Free parking
- Work from home
Quick apply

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Customer Success Manager

Mysoft
Church Crookham

Quick apply

Job details

Full-time
£40,000 - £50,000 a year

Benefits

Free parking
Employee assistance programme
Paid volunteer time
Sick pay

Qualifications

CRM software
Driving Licence
Stakeholder collaboration
Client engagement
Stakeholder liaison
ERP software
Analysis skills
Partnership building
Customer loyalty building
Relationship management
Customer interaction
Multidisciplinary collaboration
Business
Communication skills
Information Technology

Full job description

Here at Mysoft, we're on a mission to enable our customers to unlock their business potential via Sage X3, Sage Intacct, as well as our own complimentary propriety X3CloudDocs solution. We are the longest standing Sage X3 partner in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping our customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what we do!

We're growing and looking for a Customer Success Manager to join our close-knit team, reporting to the Head of Sales & Marketing. This is a key role focused on building lasting relationships with customers using Sage X3, Sage Intacct and our proprietary solution, X3CloudDocs.

As a trusted advisor, you'll help customers maximise the value of their investment by understanding their business, providing expert guidance, solving challenges and supporting them to achieve their goals.

Through proactive relationship management, you'll drive customer satisfaction, retention and growth, while identifying opportunities to strengthen partnerships and deliver an exceptional customer experience.

If you enjoy building trusted relationships, solving business challenges and making a genuine difference to your customers' success, we'd love to hear from you.

What You'll be Doing

Build trusted, long-term relationships with customers, becoming their primary point of contact and strategic advisor.
Understand each customer's business, helping them maximise the value of Sage X3, Sage Intacct and X3CloudDocs through expert guidance and proactive account management.
Lead regular customer reviews, identifying opportunities, managing risks, and developing action plans that drive customer satisfaction, retention and long-term success.
Support new customer onboarding and the adoption of additional modules and third-party solutions, ensuring a smooth customer journey and strong user engagement.
Identify opportunities to grow existing accounts through upselling, cross-selling and introducing new solutions that add genuine value to customers' businesses.
Work collaboratively with colleagues across Sales, Consultancy, Support, Project Management, Development and Marketing to deliver an exceptional customer experience.
Build relationships with multiple stakeholders within customer organisations and work with technology partners (ISVs) to identify opportunities and coordinate solution demonstrations.
Champion the voice of the customer by gathering feedback, identifying trends, influencing service improvements, and contributing to customer success stories and case studies.
Monitor customer health, satisfaction and retention using CRM and customer success metrics, providing regular insight and maintaining accurate customer records and documentation.

About You

We're looking for someone who enjoys building relationships, solving problems and helping customers succeed. You'll be commercially aware, organised and proactive, with the confidence to build trusted partnerships and influence positive outcomes.

You'll ideally have:

Experience in Customer Success, Account Management or a similar customer-facing role within the software, ERP or technology sector.
An understanding of business processes and ERP solutions, ideally Sage X3, Sage Intacct or similar business software.
A genuine passion for delivering an outstanding customer experience and helping customers achieve their business goals.
Excellent communication and relationship-building skills, with the ability to engage confidently with stakeholders at all levels.
Strong problem-solving and analytical skills, able to understand customer challenges and identify practical solutions.
A proactive, organised approach, with the ability to manage multiple customer relationships and priorities effectively.
The ability to work independently while collaborating closely with colleagues across Sales, Consultancy, Support, Project Management, Development and Marketing.
Commercial awareness, with the ability to recognise opportunities to grow customer relationships in a way that genuinely adds value.
Experience using CRM systems such as Zoho CRM, Salesforce or HubSpot would be an advantage.
Experience of project management, business development, the Sage partner channel or working with SME businesses would also be beneficial.
A full UK driving licence and willingness to travel occasionally to customer sites and events.
A degree in Business, IT or a related discipline is welcomed but not essential. We value relevant experience and a track record of building successful customer relationships just as highly. Professional certifications in Customer Success or ERP solutions would be an advantage.

Working for Mysoft

At Mysoft, you'll have the opportunity get your hands on cutting-edge technology and innovative products that make a real impact. On offer is a competitive salary, £40-50k base salary plus commission (OTE up to £8k), 25 days holiday, Healthcare Cash Plan, Employee Assistance Programme, Volunteering Leave, discretionary paid sick leave, and the flexibility to work on a hybrid basis. We're set in leafy Church Crookham (GU52 0RJ) with free car parking available.

Applicants must possess the required work permit, visa or immigration document to work in the UK on an unrestricted basis.

Important Note: We communicate with applicants via Breezy HR. If you apply for this role, please check your Junk/Spam folder regularly to ensure you don't miss updates or interview invitations.

Quick apply

Refine Your Search

sme jobs in reading, eng

Customer Success Manager

Perfect Store Manager

Financial Controller

Trainee Account Executive (HF1353743111)

Senior Cloud Billing Analyst

PV Officer, Team Lead (Japanese Fluency required )

Commercial Procurement Transformation Lead

Operations Manager UK

IMS Core Engineer-3

Development Scientist

Trainee Account Executive (HF1353742)

Credit Controller

Associate Case Processing Manager (Line Management position)

Sales Director

Laboratory Manager (Operations & Contracts)

Microsoft Licensing Specialist

Operational & Technical Testing Lead-NW

Marketing Apprentice

Distinguished Technologist – Pre-Sales AI & Data Center Networking

Senior Bookkeeper (Part-Time, Office based)

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