Support escalation engineer Work, Jobs in Bristol, Bst (with Salaries)

Works Director
Dowry Maintenance —Bristol
- From £50,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Team management
Quick apply
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KLA —Newport
- Full-time
- Engineering
- Data analysis skills
- Presentation skills
- Annual leave
11d
Programme Director
Safran —Cwmbran
- Full-time
- Engineering
- Leadership
- Communication skills
- Employee assistance programme
Energy Operations Manager
Optimised Group —Bristol
- Continuous improvement
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- Organisational skills
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Engineering Lab Infrastructure Lead
Graphcore —Bristol
- Scripting
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Project Manager
Intellectual Property Office —Newport
- £47,766 - £50,155 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Free parking
- Annual leave
6d
EC&I Engineer
Viridor —Avonmouth
- £60,000 a year
- Full-time
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Domain Expert - Responsible AI, Ethics & Assurance
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- Full-time
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Tractebel —Bristol
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Works Director

Dowry Maintenance
Bristol

Quick apply

Job details

Permanent | Full-time
From £50,000 a year
6 days ago

Benefits

Company car
Company pension
On-site parking

Qualifications

Cost management
Reactive maintenance implementation
Succession planning
Pricing
Driving Licence
Preventive maintenance
Senior management experience
CAFM software
Client engagement
Construction (Design and Management) Regulations 2015
Stakeholder liaison
Facilities management
Cost control
Client relationship development
Payroll management
Performance management
Profit & loss
Business development
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Team management
Contract renewal support
Relationship management
Operational strategy development
Contracts
Planned Preventative Maintenance (PPM) implementation
Leadership
Planned maintenance
Operations leadership experience
Stakeholder management

Full job description

Job Description: Works Director

Company: Dowry Maintenance (SW) Ltd.

Reports to: Managing Director

Location: Bristol, covering predominantly South-West & South Wales

Contract type: Full-time, Permanent

Salary: £50,000+ KPI bonus (OTE £60,000) / car allowance/ benefits etc.

About Us

Dowry Maintenance is a commercial property maintenance company providing hard and soft FM services e.g. mechanical & electrical maintenance, cleaning, grounds, compliance and minor works across planned, reactive and project work to clients across the South West and South Wales. As we continue to grow, we're looking for an experienced Works Director to take ownership of our operational delivery and drive standards across the business.

Role Purpose

The Works Director is responsible for the operational leadership of all works delivery across the business, currently circa £3m per annum - ensuring contracts are delivered safely, on time, to quality standard, and within budget. This is a senior leadership role, heading a team of four managers, holding overall accountability for them, field operations, subcontractor performance, health & safety compliance, and client satisfaction, while working closely with the Managing Director and General Business Director on strategic growth and margin performance.

Key Responsibilities

Operational Leadership

Own end-to-end delivery of all contracted and reactive works, including planned preventative maintenance (PPM), reactive maintenance, and minor/project works
Lead and manage a team of engineers, contractors and service desk staff to ensure consistent service delivery across all clients and locations
Set and monitor KPIs/SLAs for response times, first-time fix rates, completion rates, and client satisfaction
Manage escalations and team performance, and ensure timely resolution of operational issues

Health & Safety and Compliance

Hold ultimate operational responsibility for health & safety across all works, ensuring full compliance with CDM, RAMS, and statutory obligations
Champion a strong safety culture, ensuring incidents are reported, investigated, and lessons embedded
Ensure all statutory compliance certification (gas, electrical, fire, water hygiene etc.) is up to date and audit-ready

Commercial and Financial Performance

Manage works budgets, ensuring delivery within agreed cost parameters and identifying opportunities to improve margin
Work with the commercial/finance and estimating team on pricing, variations, and contract renewals
Monitor subcontractor and supply chain performance, cost, and compliance
Oversee the management of team time sheets and payroll to ensure that all salaries are paid in a correct and efficient manner

People Management

Recruit, develop, and performance-manage the Works Team
Set clear objectives, conduct regular reviews, and build a strong succession pipeline
Foster a culture of accountability, quality, and continuous improvement
Effectively manage the team of onsite staff to address problems or concerns and ensure that all clients get the best level of service

Client and Stakeholder Management

Act as senior escalation point for key clients, team managers and service desk staff, building strong relationships and trust
Attend client review meetings, presenting performance data and identify and implement improvement plans
Support marketing and business development with input on mobilisations, tenders, and new contract set-up

Strategic Contribution

Sit on the senior leadership team, contributing to business strategy, operational smooth-running and growth plans
Identify opportunities to improve processes, systems, and operational efficiency
Support mobilisation of new contracts and integration of acquisitions where relevant

Person Specification

Essential

Significant experience in a senior operational leadership role within facilities management, building services, or a related industry
Strong working knowledge of H&S legislation and compliance requirements (NEBOSH or IOSH qualification desirable)
Proven track record managing multi-site operations, budgets, and P&L responsibility
Strong people leadership skills, with experience managing management-level direct reports
Excellent client relationship and stakeholder management skills
Commercially astute, with experience managing contract margins and cost control
Full UK driving licence

Desirable

Trade or engineering background (mechanical, electrical, or building services)
Experience with CAFM systems and works management software
Experience with contract mobilisations and tender support
Professional qualification in facilities management, engineering, or business

What We Offer

£50,000+ KPI bonus (OTE £60,000)
Company van or car allowance
Pension
KPI Bonus scheme
28 Days Holiday entitlement (inc. Bank Holidays)
Genuine opportunity to shape operations in a growing SME

Dowry Maintenance (SW) Ltd is an equal opportunities employer.

Pay: From £50,000.00 per year

Benefits:

Company pension
On-site parking

Work Location: Hybrid remote in Bristol BS4 1ET

Quick apply

Refine Your Search

support escalation engineer jobs in bristol, bst

Works Director

Product Engineer (NPI)

Programme Director

Energy Operations Manager

Engineering Lab Infrastructure Lead

Project Manager

EC&I Engineer

Domain Expert - Responsible AI, Ethics & Assurance

Group Manager - Civil Engineering

Group Manager - Civil Engineering

Principal Software Architect

Manager - Analog IC Design

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I want to receive the latest job alerts for support escalation engineer in bristol, bst

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