Operations support assistant Work, Jobs in Darlington, Eng (with Salaries)

Customer Service Advisor
Protyre Autocare —Stockton-on-Tees
- £27,000 - £29,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Employee discount
- Life insurance
Quick apply
5d
Operations Assistant
OEG Group —Hartlepool
- Rotating shift
- Organisational skills
- In-person
- Communication skills
Quick apply
Assistant Manager
Dr. inks Darlington —Darlington
- From £13.21 an hour
- Part-time
- Hospitality
- Bar
- Inventory control
Quick apply
Assistant Accountant
Greencroft Milk Supplies Ltd —Middlesbrough
- Full-time
- Microsoft Excel
- Accounting
- Organisational skills
Quick apply
14d
Reception Helpdesk Assistant
Durham University —Durham
- £14,300 - £25,571 a year
- Part-time
- Administrative experience
- University
- Front desk
- Annual leave
- Employee assistance programme
12d
Payroll Assistant
Lane7 - Head Office Support —Durham
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Referral programme
Quick apply
13h
Team Member
NEXT —Stockton-on-Tees
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
2d
Cafe Assistant
Durham University —Durham
- £24,479 a year
- Part-time
- Computer literacy
- University
- Computer skills
- Annual leave
- Employee assistance programme
17h
Division Assistant Accountant
Lookers —Stockton-on-Tees
- £28,000 - £32,000 a year
- Full-time
- Accounting
- Annual leave
Quick apply
Assistant Nursery Manager
Busy Bees —Stockton-on-Tees
- £31,969.40 a year
- Part-time
- Supervising experience
- Mentoring
- Recruiting
- Free parking
- Employee assistance programme
Domestic
Orchard Care Homes —Stockton-on-Tees
- £12.71 an hour
- Part-time
- Hybrid work
- Cleaning
- Employee assistance programme
6d
UK Sales Assistant (Chain 1)
Mountain Warehouse —Washington
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Team Member (Stock)
NEXT —Durham
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
10d
Optical Assistant
Boots —Redcar
- Part-time
- Travel
- Employee assistance programme
- Employee discount
13d
Quarry Supervisor
Tarmac —Northallerton
- Microsoft Powerpoint
- Continuous improvement
- Team management
- Employee discount
Electrical Manager
believe housing —Bishop Auckland
- £62,942 a year
- Hybrid work
- Annual leave
7d
Finance Assistant (Part Time)
Prima Cheese —Seaham
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
5d
Pot Wash / Cafe Assistant
Broommill farm Shop and Cafe —Bishop Auckland
- From £12.71 an hour
- Part-time
- Serving
- Customer service
- Cooking
- Employee discount
Quick apply
5d
Assistant Shop Manager - Thirsk
North Yorkshire Hospice Care —Thirsk
- £25,243.25 a year
- Part-time
- Hybrid work
- Hospice
- Retail management
- Communication skills
- Store discount
- Annual leave
10d
Kitchen Assistant
Fusha Durham —Durham
- From £10.85 an hour
- Part-time
- Organisational skills
- In-person
- Employee discount
Quick apply

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operations support assistant jobs near darlington, eng

Customer Service Advisor

Protyre Autocare -
Stockton-on-Tees

Quick apply

Job details

Full-time | Fixed term contract
£27,000 - £29,000 a year
5 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Employee discount
Life insurance

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
English
Complaint handling
Customer interaction
Outbound calling
Phone etiquette
Communication skills

Full job description

Protyre Autocare is looking for motivated Customer Service Advisors on a 12-month fixed term contract who want to make a difference to the customer journey. You will play a key role in maintaining excellent service standards for our customers. Reporting to our Customer Experience Manager, the Customer Service Advisor will handle inbound customer sales calls and enquiries and make outbound follow-up calls for vehicle reminder programs. Full training on our systems will be provided

Success in this role will come from a passion for delivering great customer service.

Location: Office based in Stockton-on-Tees
Working Pattern: Monday to Friday 8.30am-5.30pm, (1 hour lunch) rotational Saturdays 8.30am-4pm (30mins lunch)
Must have: Due to the nature of the business, you must be able to work a this pattern which will include bank holidays.
Benefits: Staff discounts on servicing, tyres and MOTs. Retail vouchers, Finder’s fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Program. Long Service Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match.
Recruitment Process: If you are successful following a first stage interview, you will be invited to an assessment centre.
Training: Full training on our systems will be provided

About our role:

12-month fixed term contract
Handle inbound customer sales calls and enquiries: Looking after live chat enquiries through our website, and manage inbound email enquiries, manage inbound social media enquiries, and triage complaints through to our Customer Contact team
Handle outbound follow-up calls with current and previous customers or vehicle reminder programs and convert warm leads through building relationships with customers
Answering customer enquiries quickly and efficiently, converting enquiries into bookings or sales, quickly triaging complaints through to our Customer Retention team
Maintain customer service standards and maintain superb online reputation
Pick up negative and positive online reviews and resolve them with the help of the operations team. For the speed of answering Telephone, Live Chat, Email enquiries/ complaints and Social Media enquiries and complaints. Conversion rates and online reputation and social media engagement.

About you:

You will be organised and proactive - customer focused - who takes pride in your work with a passion for delivering a great customer experience.
Some experience of a customer service facing role with either Retail, Hospitality or Leisure
Experience of working in a fast-paced environment
Proficient experience of MS Word, Excel, Outlook, CRM systems, Social media sites, Online platforms (Support desk/Review sites)
Strong verbal, written and listening communication skills

About our company:
Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide (20 percent of the total UK market) and employing approximately 2100 employees company wide.

To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and determined teams across one central distribution centre and 13 warehouse operations nationwide.

Pay: £27,000.00-£29,000.00 per year

Application question(s):

Do you hold Customer service experience?

Work Location: In person

Quick apply

Refine Your Search

operations support assistant jobs in darlington, eng

Customer Service Advisor

Operations Assistant

Assistant Manager

Assistant Accountant

Reception Helpdesk Assistant

Payroll Assistant

Team Member

Cafe Assistant

Division Assistant Accountant

Assistant Nursery Manager

Domestic

UK Sales Assistant (Chain 1)

Team Member (Stock)

Optical Assistant

Quarry Supervisor

Electrical Manager

Finance Assistant (Part Time)

Pot Wash / Cafe Assistant

Assistant Shop Manager - Thirsk

Kitchen Assistant

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