Coordinator Work, Jobs in Pentyrch, Crf (with Salaries)

Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
6h
PDOC Administrator/Data Coordinator
Cardiff and Vale University Health Board —Llandough
- £28,819 - £31,626 a year
- Part-time
- Rehabilitation centre
- IT
- Communication skills
3h
TRiM Coordinator - Hybrid working
Avon and Somerset Constabulary —Portishead
- £37,020 - £39,276 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Presentation skills
- Work from home
6h
Wellbeing Coordinator
St Brelades Care Home —Neath
- £14.05 an hour
- Part-time
- Patient monitoring
- Organisational skills
- In-person
Quick apply
7d
Commercial Project Coordinator
Osprey Shipping Limited —Bridgwater
- Full-time
- CRM software
- Annual leave
- Employee assistance programme
Commercial Project Coordinator
Osprey Group —Bridgwater
- Full-time
- CRM software
- Annual leave
- Employee assistance programme
Behaviour Coordinator
Lighthouse Schools Partnership —Bristol
- £28,160 - £34,434 a year
- Full-time
- School
Organisation Talent and Development Coordinator
A-Gas —Portishead
- Full-time
- Hybrid work
- Recruiting
- Organisational skills
- Communication skills
- Employee assistance programme
- Flexible schedule
Quick apply
Wellbeing / Activities Coordinator
Caron Group —Aberdare
- £13.60 an hour
- Part-time
- Referral programme
Quick apply
6h
Technical Support Co-ordinator
Avon and Somerset Constabulary —Portishead
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Travel
Progress Co-ordinator _ HPC
Bilfinger SE —Bridgwater
- Microsoft Excel
- Engineering
- Analysis skills
Activities Coordinator
Clarence Park Care Home —Weston-super-Mare
- £14.04 an hour
- Full-time
- Communication skills
- Annual leave
Quick apply
6d
ER Coordinator
Altrad —Bridgwater
- Microsoft Excel
- Microsoft Office
- Human resources
Quick apply
Welding Coordinator – CON60007
Altrad —Bridgwater
- Quality control
- Welding
Quick apply
Activities Co-ordinator
MSS Care Ltd —Weston-super-Mare
- £12.80 an hour
- Part-time
- In-person
Quick apply
7d

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Customer Engagement Co-ordinator

United Welsh -
Caerphilly

Apply Now

Job details

Full-time
£28,194.75 a year
6 hours ago

Qualifications

Microsoft Word
Social housing experience
Client engagement
Stakeholder liaison
Complaint handling
Databases
Partnership building
Relationship management
Front desk
Customer interaction
Communication skills
Welsh

Full job description

Customer Engagement Co-ordinator

Reporting to: Senior Customer Service Coordinator

Broad purpose of the post

We are looking for a Customer Engagement Co-ordinator to deliver exceptional customer service across various channels, making sure queries are resolved professionally and quickly.

In this role you will manage reception duties, process documents, and welcome visitors warmly. You will work flexibly within our Housing and Communities Team, maintaining high service standards and creating positive experiences for customers. Building strong relationships with partners and managing customer expectations proactively are important aspects of the role.

Permanent, Full Time (35 hours)
£28194.75 per annum
Closes 2nd September, Midday
Interviews 9th / 10th September

Key accountabilities

Deliver a responsive, customer-focused service across all communication channels, including telephone, face-to-face, text, email, and social media, making sure queries are resolved effectively and quickly
Show excellent person skills while managing reception duties at our head office, including processing documents, handling post, and warmly welcoming visitors to the office
Record, assist and action customer feedback including compliments and complaints, and use the knowledge gained from feedback to improve our services
Support the Housing and Communities Team by working flexibly to make sure the highest standards of service delivery, enabling positive experiences for both internal and external customers and partners
Assist United Welsh in meeting their financial targets to make sure that the organisation can make the most of its financial strength. For example, making sure that rent queries and direct debit mandates are correctly and professionally handled
Build strong relationships with partners such as Celtic Horizons, managing agents, and support providers to shorten customer journey time and resolve queries efficiently at the first point of contact. Where possible, you will resolve queries and provide relevant information at the first point of contact to provide the best possible outcome for the customer and deliver departmental KPIs.

Essential Criteria

Proven experience in a customer service role, demonstrating the ability to handle a range of customer inquiries effectively
Ability to work effectively within a dynamic team, maintaining high standards of professionalism, empathy, and kindness
Proficiency in Microsoft Excel, Word, Outlook, and email, with the ability to learn and adapt to new software
Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
Strong person skills, capable of managing reception duties, processing documents, handling postal tasks, and warmly welcoming customers
Highly adaptable and flexible, able to work within a team to meet changing priorities and demands. Remaining calm and composed under pressure, ensuring effective service delivery
Proactively manage customer perceptions and expectations, providing education and guidance as needed
Skilled in building and maintaining positive relationships with residents and other stakeholders, fostering trust and satisfaction
Strong numerical skills, with the ability to accurately calculate rent payments

Desirable Criteria

Experience of working within the Social Housing sector
Experience of customer service through corporate social media channels
Competent using Capita OpenHousing as a housing management system
Familiar with Microsoft Teams
Familiar with IS databases
Welsh language skills

Apply Now

Refine Your Search

coordinator jobs in pentyrch, crf

Customer Engagement Co-ordinator

PDOC Administrator/Data Coordinator

TRiM Coordinator - Hybrid working

Wellbeing Coordinator

Commercial Project Coordinator

Commercial Project Coordinator

Behaviour Coordinator

Organisation Talent and Development Coordinator

Wellbeing / Activities Coordinator

Technical Support Co-ordinator

Progress Co-ordinator _ HPC

Activities Coordinator

ER Coordinator

Welding Coordinator – CON60007

Activities Co-ordinator

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