Client services occupations Work, Jobs in Failsworth, Gtm (with Salaries)

Service Delivery Representative (German Speaking)
NQC —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Time management
- Employee discount
Quick apply
Trust Services Partner
NHSProfessionals —Warrington
- £26,000 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Membership Lead
CPDme —Clitheroe
- £24,950 - £27,950 a year
- Full-time
- Customer service
- Presentation skills
- Bachelor's degree
Quick apply
Customer Service Advisor
Lanes Group —Bradford
- £27,500 a year
- Full-time
- CRM software
- Communication skills
Quick apply
13d
Customer Service Advisor
Giacom —Nelson
- £26,250 a year
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Quick apply
Aftersales Advisor
BCA —Preston
- £14.11 an hour
- Monday to Friday
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Service Co-Ordinator
Winncare —Blackburn
- Full-time
- Microsoft Word
- ERP systems
Quick apply
6d
Platform Delivery Specialist
PIB Group Services Ltd. —Altrincham
- Hybrid work
- Communication skills
Quick apply
14d
Case Manager
Yorkshire Water —Bradford
- £30,987 - £38,564 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
4d
Customer Service Advisor - Mobile
Giacom —Nelson
- £26,250 a year
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Quick apply
Customer Liaison Retrofit Advisor - 9 Month Contract
Torus —Warrington
- £29,037 a year
- Full-time
- Organisational skills
- Computer skills
- In-person
Customer Service Agent (Italian Speaking) - Inbound B2B
Deliveroo —Manchester
- £27,700 a year
- Weekend availability
- CRM software
- Communication skills
- Life insurance
Resident Liaison Officer
United Infrastructure —Manchester
- Full-time
- Travel
Quick apply
Restaurant Launch Assistant - Dutch Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- CRM software
- Computer literacy
- English
New Partner Experience Advisor - Italian Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Hybrid work
- English
- Communication skills
Client Relationship Partner
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Gym membership
- Referral programme
Quick apply
Customer Delivery Partner
Lanes Group —Bradford
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
Quick apply
13d
New Enquiry Manager – Legal Customer Services
AlphaBiolabs —Warrington
- £27,000 a year
- Hybrid work
- Salesforce
- Communication skills
New Partner Experience Advisor - French Speaking
Deliveroo —Manchester
- £27,700 a year
- Full-time
- Hybrid work
- CRM software
- English
- Restaurant
Customer Success Manager
Go Live Data —Manchester
- £30,000 - £40,000 a year
- Full-time
- Salesforce
- Presentation skills
- In-person
- Sick pay
Quick apply
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Service Delivery Representative (German Speaking)

NQC -
Manchester

Quick apply

Job details

Full-time

Benefits

Company events
Employee discount

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Microsoft Office Suite
Quality assurance
Customer interaction
Multidisciplinary collaboration
German
Time management
Help desk

Full job description

About your new company

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries, primarily Automotive.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

About your new role

As part of our exciting growth journey, our team is on the lookout for a German-speaking Service Analyst to join us on a permanent basis. The primary function of the role is to support suppliers using NQC’s platforms and web-based products. The validation and service delivery processes are an integral part of ensuring we deliver a quality level of service to our customers and clients, and the Service Analyst role offers a blend of compliance analysis and customer-focussed support.

The working hours for this position are Monday - Friday 08:00 - 16:00 (37.5 hours).

Key Responsibilities

The Service Analyst will be required to undertake the following responsibilities as part of their day to day activities:

Provide professional support to NQC Ltd. external users.
To take ownership of designated targets set by the team leader.
Partake in the validations process to ensure quality service for the platform user, ensuring that any changes or rectifications are actioned in a timely manner.
Ensure that all inbound enquiries through web chats and phone calls from platform users are handled professionally and in a timely manner.
Working collaboratively with cross functional teams to support clients and suppliers with queries that have been dealt within the Service Delivery department.
To follow NQC processes when validating a user questionnaire, ensuring a high level of accuracy and efficiency.
Manage your schedule with the wider team to avoid interruption of user support.
Follow established workflows and processes for handling user inquiries.
To provide professional validation support to all NQC Ltd users ensuring that all validations on the platform are handled professionally and within a timely manner, meeting SLAs.
To maintain an appropriate working knowledge of the NQC web based platform in order to offer the highest level of customer satisfaction.

Requirements

To be successful for this role, you will ideally meet these requirements:

Fluency in German, both written and verbal.
Ability to deal with a workload which may include conflicting demands on time.
Knowledge of and experience in a support centre or customer contact centre.
IT literacy, competent in the use of MS Office/G Suite applications, and a willingness to learn bespoke NQC systems.
Effective interpersonal skills, with the ability to develop good working relationships with people at all levels.
Effective time management and organisation.
Experience of providing audit or compliance services to customers is highly desirable.

Key Competencies

Is consistently motivated, committed and able to perform duties in all situations.
Communicates and receives ideas, views and information to achieve understanding.
Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour.
Plans and prioritises activities and resources to maximise performance and minimise errors.
Thinks creatively and embraces opportunities for change.
Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.

Benefits

Hybrid working policy of 60% office-based

Salary sacrifice scheme
25 days holiday (with bank holiday allowance provided as additional days for use throughout the year)
Learning and Development support.
Health Cash Plan.
24/7 Access to a Virtual GP.
Life Assurance (4 x Salary after 6 months tenure).
Regular company socials and events.
YuLife: Employee wellness, benefits, and discounts platform.

Quick apply

Refine Your Search

client services occupations jobs in failsworth, gtm

Service Delivery Representative (German Speaking)

Trust Services Partner

Membership Lead

Customer Service Advisor

Customer Service Advisor

Aftersales Advisor

Service Co-Ordinator

Platform Delivery Specialist

Case Manager

Customer Service Advisor - Mobile

Customer Liaison Retrofit Advisor - 9 Month Contract

Customer Service Agent (Italian Speaking) - Inbound B2B

Resident Liaison Officer

Restaurant Launch Assistant - Dutch Speaking

New Partner Experience Advisor - Italian Speaking

Client Relationship Partner

Customer Delivery Partner

New Enquiry Manager – Legal Customer Services

New Partner Experience Advisor - French Speaking

Customer Success Manager

I want to receive the latest job alerts for client services occupations in failsworth, gtm

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