Customer service representative Work, Jobs in Wetherby Ls22 (with Salaries)

Customer Service Advisor
SKT Welfare —Dewsbury
- £10.85 - £12.71 an hour
- Temporary
- Microsoft Office
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Customer Service Assistant
Levy —York
- £10.50 an hour
- Temporary
- Customer service
- Food service experience
- Guest services
- Employee discount
Quick apply
Customer Service Support Volunteer - LEEDS Online Office and Warehouse
British Heart Foundation —Leeds
- Employee discount
Customer Service Advisor
Zuno —Leeds
- Computer literacy
- English
- Computer skills
- Annual leave
Quick apply
Senior Customer Service Representative
Waystone —Leeds
- Full-time
- Hybrid work
- Mentoring
- Financial services
Quick apply

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Customer Service Advisor

SKT Welfare -
Dewsbury

Quick apply

Job details

Temporary | Part-time | Zero hours contract
£10.85 - £12.71 an hour
14 days ago

Benefits

Free parking
Health & wellbeing programme
Employee assistance programme
On-site parking

Qualifications

Urdu
Customer service call handling
Inbound customer enquiry call handling
Arabic
Internal department liaison
Microsoft Office Suite
Microsoft Office
Data entry
Customer interaction
Outbound calling
Communication skills
Time management
Linguistics

Full job description

About Us

SKT Welfare is a UK registered charity that aims to deliver humanitarian aid to underserved populations in need, without prejudice over race, religion or gender. Over the past decade we have delivered multiple projects, focusing on emergency relief, food, water, healthcare, education, orphan care and seasonal campaigns, such as winter and Qurbani. We operate in many countries around the world including Syria, Bangladesh, Palestine, Somalia, Pakistan, Yemen and Turkey with its head office in the UK.

Our Mission
To turn compassion into action by delivering relief and empowering communities to rebuild with dignity and lasting hope.

Our Vision

A world where communities rebuild with dignity, self-reliance, and lasting hope - guided by faith and compassion, strengthened by collaboration, and grounded in integrity.

We are looking for Customer Service enthusiasts to work with our team.

Job Description:

Primarily attending and taking donations in our call centre during Appeals.
Handling donor inquiries both by telephone and email
Making effective outbound calls for running campaigns.
Maintaining our call centre database by entering or updating information
Building and maintaining long term relationships with our donors
To maintain service knowledge ensuring that information provided to donors is accurate, up to date and delivered in a consistent format.
Working with other departments to deliver an effective and efficient response to inquiries
Ensuring donor satisfaction levels are met
Maximising donor retention
To undertake other relevant activities as directed by the Line Manager subject to the needs of the service

General Administrative Duties

Administration support services to the management team, including information notices and other documents; liaising with colleagues
Ensure that information relating to the region is entered onto the SKT Welfare spreadsheets and systems and that checks are made to ensure the accuracy of information provided
During periods of absence / leave within the office team, to provide cover as requested by the Admin Manager
Perform routine and ad-hoc data analysis, reconciliation, and correction of any data and system issues.

Essential Criteria

Willingness to work unsociable hours, including night shifts and weekends as the role demands.
Experience of working within a Call Centre or customer service Industry (Preferred)
Excellent written and verbal communication skills
Multi linguistic skills will be preferable (Arabic & Urdu)
Acute attention to detail
Able to work to deadlines with effective time management skills
Great interpersonal skills – phone, email and face-to-face
Proactive, organised and willing to take on responsibility
Excellent multi-tasking skills
Displays high energy and able to motivate self
Have a positive, can-do and resilient attitude
Able to work independently and collaboratively across teams in a fast-paced, ever-changing environment
Excellent knowledge of all Microsoft Office applications.

What We Offer

Comprehensive training and support are provided to ensure you succeed in this role.
Free Parking
Supportive learning environment where every team member can grow and develop.
Employee Assistance Program
We invest in team wellbeing through regular recreational and social activities

Job Types: Part-time, Zero hours contract, Temporary

Pay: £10.85-£12.71 per hour

Benefits:

Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in wetherby ls22

Customer Service Advisor

Customer Service Assistant

Customer Service Support Volunteer - LEEDS Online Office and Warehouse

Customer Service Advisor

Senior Customer Service Representative

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