Electronics manager Work, Jobs in Maldon, Ess (with Salaries)

Booking Officer - Outpatient appointment department
The Princess Alexandra Hospital NHS Trust —Harlow
- £25,272 a year
- Phone etiquette
6d
Band 7 Clinical Trial Pharmacist
Barking Havering and Redbridge University Hospitals NHS Trust —Romford
- £26,651 - £30,072 a year
- 12 hour shift
- Organisational skills
- Communication skills
3d
Registered General Nurse
Westgate Healthcare —Braintree
- £18 - £23 an hour
- Full-time
- Leadership
- Geriatrics
- Employee discount
- Referral programme
Quick apply
5d
Land Drainage Officer
Epping Forest District Council —Epping
- £39,086 - £40,217 a year
- Full-time
- Hybrid work
- Research
- Annual leave
- Employee discount
5d
Senior Clinical Fellow - Vascular Surgery
Barking Havering and Redbridge University Hospitals NHS Trust —Romford
- £76,582 a year
- 12 hour shift
- Research
- Patient care
- Leadership
3d
Hospital at Home Clinical Practitioner
Essex Partnership University NHS Foundation Trust —Epping
- £39,959 - £48,117 a year
- Weekend availability
- Management
- Travel
- Mentoring
- Relocation assistance
- Employee discount
3d
Health Care Assistant/Support Worker
Adenexglobal Limited —Harlow
- £12.82 - £14.50 an hour
- Temporary
- Medication administration
- English
- Travel
- Free parking
- Paid training
Quick apply
5d

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electronics manager jobs near maldon, ess

Booking Officer - Outpatient appointment department

The Princess Alexandra Hospital NHS Trust -
Harlow

Apply Now

Job details

£25,272 a year
6 days ago

Qualifications

Collaborate with healthcare professionals
Customer service call handling
Inbound customer enquiry call handling
Patient appointment coordination
Patient service
Cerner
Appointment booking and call handling
Decision making
Customer support
Phone etiquette
Patient appointment data entry

Full job description

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wavea national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

Job overview

To provide a high level of Customer Service for patients requiring an Outpatient Appointment at The Princess Alexandra Hospital
To provide a Patient’s Appointment Service that achieves all Key Performance Indicators to ensure provision of a high standard of Customer Care.
To ensure that patients’ telephone calls are answered efficiently and effectively.
To have confidence in communicating politely and efficiently with patients, relatives and other Trust Staff via the telephone.
To maintain patient confidentiality at all times when communicating with patients via the telephone and to be aware of data protection
To provide a reminder service for outpatient appointments contributing to the reduction of DNAs

Main duties of the job

Ensure the accurate and confidential use of CERNER or any other electronic booking system to register patients new to the Trust ensuring that patient details are correct.
To answer the phone and deal with appointment requests for designated speciality in a timely manner
To follow Trust guidelines and policies to book patients’ appointments, working to achieve compliance with the 18 Week RTT Pathway and 2 Week Wait
To maintain confidentiality and to be aware of data protection when entering patient details and episodes onto Cerner or any other electronic booking system.
To actively work on ASI and AFB lists for the services and booking OPAS within the 18 weeks RTT and 2WW standards
Escalate issues with booking, with clinics or software to team leads promptly
To book appointments from message pools promptly and in line with target app date and escalate if not able
To proactively monitor speciality clinics and utilise capacity by supporting with managing patients from the review list work flow
To develop skills to be able to work on more than one electronic booking system, and cross cover specialities
To ensure that confidentiality is maintained when speaking to patients on the telephone.
To be able to work as part of a team and independently, having confidence in decision making and being self sufficient
Communicate with patients and all members of the multidisciplinary team in a clear and concise confident manner
To have difficult conversations with patients regarding the short notice clinic appointment cancellations, remaining professional and calm and escalate any challenges to team leads or operational manager
To attempt to prevent PALS or complaints by escalating any patient concerns to the service teams
To be able to work across numerous areas within OAD during a day, including phones, Message pool appointment requests, clinic cancellations and at times other urgent tasks that may arise and be confident in prioritisation
To be diligent and organised in a fast paced environment
To work collaboratively and take a bespoke approach to service support requirements where possible, to support the services in
To answer the phone proactively and deal with appointment requests for designated speciality in a timely manner within the KPI of 5 minutes wait for call to be answered
Be able to work as a 'Call centre' within a team of call centre bookers will be a large focus of this particular role within OAD and differs slightly from our current workforce, as we expand our team to focus on our patient contact. This will involve covering the phone lines daily with regular breaks. Requires a high level of concentration, diligence and professional and courteous phone manner.

*Previous applicants need not apply*

Please see JD for more information. This post may involve some Saturday working in the future as our team adjust to the new and exciting vision of PAHT.

Post may close early if sufficient number of candidates reached.

Apply Now

Refine Your Search

electronics manager jobs in maldon, ess

Booking Officer - Outpatient appointment department

Band 7 Clinical Trial Pharmacist

Registered General Nurse

Land Drainage Officer

Senior Clinical Fellow - Vascular Surgery

Hospital at Home Clinical Practitioner

Health Care Assistant/Support Worker

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