Customer service representative Work, Jobs in Wetherby Ls22 (with Salaries)

Customer Service Representative
DGP Intelsius Ltd —York
- £27,000 - £30,000 a year
- Full-time
- English
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
7h
One Stop - Customer Service Assistant
One Stop —York
- £12.81 an hour
- Full-time
Client Service Advisor x 2 - Leeds or Chelmsford
Aon Corporation —Leeds
- Hybrid work
Warehouse & Customer Support Coordinator (Part time) - Seville Spain
Apollo Aerospace components —Bierley
- Part-time
- CRM software
- ERP systems
- English
Quick apply
Customer Service Assistant/ Retail Supervisor
Total Energy —Elland
- From £12.71 an hour
- Part-time
- Basic maths
- Organisational skills
- Cleaning
Quick apply
14d
Customer Service Advisor
SKT Welfare —Dewsbury
- £10.85 - £12.71 an hour
- Temporary
- Microsoft Office
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Assistant
Levy —York
- £10.50 an hour
- Temporary
- Customer service
- Food service experience
- Guest services
- Employee discount
Quick apply
Customer Service Support Volunteer - LEEDS Online Office and Warehouse
British Heart Foundation —Leeds
- Employee discount
Senior Customer Service Representative
Waystone —Leeds
- Full-time
- Hybrid work
- Mentoring
- Financial services
Quick apply
Client Services Administrator
My Law Solicitors —Wakefield
- £21,500 - £28,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Computer skills
- Free parking
- Annual leave
Quick apply
6h

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Customer Service Representative

DGP Intelsius Ltd -
York

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year
7 hours ago

Benefits

Free parking
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
ERP software
Internal department liaison
English
Continuous improvement
Customer relationship management
Organisational skills
Relationship management
Computer skills
Customer support
Customer interaction
Sage 50 Accounting
Communication skills
Supply chain customer service

Full job description

BACKGROUND TO DGP INTELSIUS

DGP Intelsius specialises in the design, manufacture and supply of temperature-controlled packaging and regulatory-compliant sample transport solutions.

Our goal is to be recognised as a global leader, providing high quality environmentally safe, temperature-controlled and sample transport solutions to clients worldwide. On a day-to-day basis, our purpose is simple: To assure our customers’ product and sample integrity, with minimal impact on the environment.

MAIN PURPOSE OF ROLE:

To deliver an outstanding customer experience by acting as the primary point of contact for our customers, building strong relationships, managing enquiries and orders through to successful delivery, and ensuring customers receive proactive communication and support at every stage of their journey. Working closely with Sales, Planning and Logistics, you will take ownership of bespoke customer requirements, proactively communicate updates, resolve issues and ensure customers receive a responsive, professional service.

RESPONSIBILITIES/ACCOUNTABILITIES:

1. Act as the first point of contact for customer enquiries, orders and requests via telephone and email.

2. Build strong relationships with customers by understanding their business, requirements and priorities.

3. Take ownership of customer enquiries and issues, coordinating with internal teams to deliver timely resolutions and an excellent customer experience.

4. Liaise with Planning, Logistics and Sales to ensure orders are delivered on time and in full.

5. Support customers with quotations, account set-up, documentation and general account enquiries.

6. Identify opportunities to recommend appropriate products and solutions that add value to customers.

7. Maintain accurate customer records and complete order processing within company systems.

8. Identify opportunities to improve processes and enhance the customer experience.

9. Provide support and cover for colleagues as required.

ESSENTIAL SKILLS, KNOWLEDGE & EXPERIENCE

Previous experience in a customer service or customer support role, ideally within a B2B environment.
Passion for delivering exceptional customer service and building lasting customer relationships.
Excellent verbal and written communication skills.
Strong organisational skills with excellent attention to detail.
Ability to prioritise workloads and manage multiple customer requests in a fast-paced environment.
Proactive problem-solving skills and the ability to take ownership of customer issues through to resolution.
Commercial awareness and the ability to understand customer needs.
Strong IT skills, including Microsoft Office or ERP systems

PREFERRED SKILLS, KNOWLEDGE & EXPERIENCE

Familiarity with SAGE 50 or other ERP / order processing software
Experience within a manufacturing or distribution environment
Experience contributing to customer service KPIs, including response times, customer satisfaction and on-time delivery.
Continuous improvement mindset with the confidence to suggest new ideas and better ways of working.
Be able to work on own initiative
Contribute to achieving departmental customer service KPIs including response times, customer satisfaction and on-time order fulfilment.

WORKING HOURS

09:00 – 17:30, Monday to Friday
Some flexibility in total hours or working pattern may be available depending upon individual circumstances & business needs.

Applications should be made to Jordan Tyson, Customer Services & Logistics Supervisor, by close of business on 21st August 2026.

This job description describes the principal purpose and main elements of the job. It is a guide to the nature of the main duties as they currently exist but is not intended as a wholly comprehensive or permanent schedule of tasks.

Pay: £27,000.00-£30,000.00 per year

Benefits:

Free parking
On-site parking

Ability to commute/relocate:

York YO41 4EA: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in wetherby ls22

Customer Service Representative

One Stop - Customer Service Assistant

Client Service Advisor x 2 - Leeds or Chelmsford

Warehouse & Customer Support Coordinator (Part time) - Seville Spain

Customer Service Assistant/ Retail Supervisor

Customer Service Advisor

Customer Service Assistant

Customer Service Support Volunteer - LEEDS Online Office and Warehouse

Senior Customer Service Representative

Client Services Administrator

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