** Please note, this position is office-based in Truro, Cornwall (UK). Hybrid working may be considered after successful completion of a probationary period. Please include a covering letter with your application, explaining how you would be suited to this role, as well as the skills and knowledge you would bring. Applications without a covering letter will not be considered. Previous applicants need not apply.**
We are looking for an Application Support Analyst to join our growing IT team, supporting the key systems that help keep our business running smoothly.
This is a varied role where you’ll work with colleagues across the business to understand system needs, resolve issues and support practical improvements. You’ll use your technical knowledge, analytical skills and attention to detail to help deliver reliable, effective application support. You’ll be part of a supportive and collaborative team, in a business where people are valued and ideas for improvement are welcomed.
Please note, this is an office-based position, working from our head office in Truro. Some hybrid working may be available after successful completion of a probationary period.
Brief, preliminary interviews - to shortlist candidates - will take place online on Thursday 27th August. Subsequent in-person interviews will be held at our Truro office on Wednesday 2nd September.
All interview timeslots will be allocated on a first come, first served basis.
SKILLS AND EXPERIENCE:
- Experience supporting business-critical applications in a structured service environment
- It would be desirable to have knowledge of supporting a policy administration platform, and the operational processes they support
- Ability to use SQL and associated tools such as SSRS and SSIS to investigate application data, reporting outputs, interface issues and data quality concerns
- Understanding of application integrations, system dependencies, operational data flows, testing, release management and change control practices
- Strong analytical, data management, numeracy and problem-solving skills, with good attention to detail
- Clear communication skills, with the ability to explain technical issues to business users, IT colleagues and suppliers
- Understanding of how core applications contribute to operational resilience, service delivery and business objectives
RESPONSIBILITIES WILL INCLUDE:
Application support:
- Maintaining and supporting key business applications used across core operations, preferably involving insurance
- Investigating, resolving and escalating application, data, reporting, document, payment and integration issues
- Using SQL, including SSRS and SSIS, configuration tools and approved support utilities to diagnose issues and deliver agreed changes
- Supporting controlled releases, testing, UAT, environment validation and implementation activity
Alongside this, you'll help us strengthen service reliability and continuous improvement by:
- Identifying recurring issues and practical improvement opportunities that support resilience and efficiency
- Maintaining clear support documentation, test evidence and release records
- Working with business users, IT colleagues and suppliers to prioritise issues, agree fixes and manage delivery risks
Please note that we ask all candidates to provide proof of Maths and English GCSE grades, as well as any other qualifications which may be relevant to the role applied for. If this may be difficult for you, or you have any queries, please get in touch.
ADDITIONAL INFORMATION:
Founded by a group of farmers in 1903 to provide cost effective insurance to the community, Cornish Mutual is now one of the leading South West insurance providers. As a mutual, we are a Member-owned business, run for the benefit of our Members (customers) - we don’t have shareholders. Our success is down to our people and our Members – both are at the heart of everything we do.
As an employer we offer a culture that is open and honest and we are supportive and collaborative, to empower individuals to deliver the best outcomes and develop in their careers. Our growth plans are ambitious, and we are looking for passionate people that can help us continue building relationships, supporting each other and that of our communities.
We value all our employees and offer a number of benefits including:
- 35-hour week, supporting a great work life balance
- Private medical insurance and income protection cover
- 24 days' holiday, increasing to 28 days per year with length of service (plus bank holidays). Plus, the option to ‘buy’ an extra 5 days per year (after a qualifying period).
- Comprehensive induction programme, excellent learning and development opportunities including professional memberships and relevant qualifications.
- Up to 25% discount on selected Cornish Mutual insurance products and access to our exclusive Member discounts on other everyday essentials
- The opportunity for some hybrid working, after a qualifying period.
- Company events to support social wellbeing.
And many more!
Please write to us detailing how your skills and experience match what we are searching for and why you have chosen to apply for this role. If you would like to include your salary expectations, please do so.
We fill our vacancies as soon as we find people who fit our culture and meet the skills requirements. This means that whilst we may advertise with a closing date, we may offer the role to someone before that date, so we recommend that you apply as soon as possible.
We take our data privacy responsibilities seriously. Full details of how we’ll handle and store your information can be found in our Candidate Privacy Notice or in print on request.
We encourage direct applications and only work with carefully selected recruitment partners. We advise that if you are contacted by any agency and wish to verify that a source is legitimate, please contact [email protected] before sharing any personal information. We never accept unsolicited applications from agencies.
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Paid volunteer time
- Private medical insurance
- Sick pay
Education:
- GCSE or equivalent (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
