Technical advisor Work, Jobs in Saint Neots, Cam (with Salaries)

Customer Support Team Advisor
FCDO Services —Hanslope
- £30,015 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Presentation skills
- Annual leave
3d
Audit Assistant Manager
Grant Thornton LLP —Cambridge
- Full-time
TPA- Service Team Advisor
Crawford & Company Adjusters (UK) Ltd —Milton Keynes
- Data entry
Quick apply
5d
Pharmacy Technician
Boots —Milton Keynes
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Workshop Controller
Sytner —Northampton
- Continuous improvement
- Team management
- Training & development
- Employee discount
11d
Skilled Vehicle Technician
T. C. Harrison Group —Huntingdon
- Customer service
- Automotive diagnostics
- Free parking
- Store discount
Restructuring and Insolvency Lawyer
HCR —Cambridge
- Travel
- Annual leave
- Gym membership
Senior Associate - Corporate & Commercial
Greenwoods Legal Services Limited —Cambridge
- Business development
- Mentoring
- Contracts
BMS Project Engineer
Albireo Energy —Cambridge
- Schematics
- Analysis skills
- Continuous improvement
- Employee assistance programme
Quick apply
VAT Manager / Senior Manager
Price Bailey —Cambridge
- Business development
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Lead Dev Ops Engineer
easyJet —Luton Airport
- Full-time
- Hybrid work
- DevOps
- AWS
- Presentation skills
- Employee discount
Group Financial Accountant
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Communication skills
- Annual leave
6d
Tax Senior, Corporate Tax, Luton/Cambridge/Manchester
EY —Cambridge
Senior Legal Counsel
Riverlane —Cambridge
- Full-time
- Contracts
- Training & development
- Leadership
- Annual leave
- Life insurance
Quick apply
Accounts Senior
TC-Group —Peterborough
- Full-time
- Hybrid work
- Business development
- Mentoring
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
Accounts Manager
Moore Thompson —Peterborough
- Mentoring
Quick apply
Tax Manager
TC-Group —Peterborough
- Full-time
- Hybrid work
- Travel
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Tax Senior
TC-Group —Peterborough
- Full-time
- Hybrid work
- Communication skills
- Tax experience
- Annual leave
- Employee assistance programme
Quick apply
VEHICLE TECHNICIAN NO WEEKENDS
Vertu Motors —Northampton
- £36,080 - £47,780 a year
- Full-time
- Free parking
- Annual leave
Quick apply
10d
Electrical Technical Advisor (Solution Architect)
ABB Limited —Saint Neots
- Remote
- English
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d

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Customer Support Team Advisor

FCDO Services -
Hanslope

Apply Now

Job details

Permanent | Full-time
£30,015 a year
3 days ago

Benefits

On-site gym
Annual leave
Company pension
Shuttle service provided

Qualifications

Microsoft Powerpoint
Microsoft Word
Inbound customer enquiry call handling
Presentation skills
Organisational skills
Customer support

Full job description

Details

Reference number

479439

Salary

£30,015

Plus location allowance £1750

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Contract type

Permanent

Business area

FCDO Services - Technology and Operations

Type of role

Administration / Corporate Support

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Hanslope, South East England, MK19 7BH

About the job

Job summary

At FCDO Services we protect the UKs interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission were on. In our world, it all matters.

Job description

Our Technology and Operations team is at the forefront of digital solutions and services for FCDO and Government. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether its creating bespoke, secure software, offering programme and application support or moving an entire embassys servers to a Cloud platform. No matter the task, they are on hand to support. Join them in this important role and youll have the opportunity to lead them on the next stage of our exciting journey.

Providing innovation to government partners

Delivering best-in-class solutions

Working at the cutting-edge of technology

It all matters

Provide high quality support for our global security organisation

When you join our friendly and supportive team as a Customer Support Team Advisor, youll handle phone, email and MS Teams enquiries from colleagues in FCDO Services, government departments, external stakeholders and members of the general public. Offering timely and comprehensive responses with confidence and professionalism, youll be dedicated to achieving customer satisfaction as you respond, refer, follow up and resolve each query. Youll also keep an accurate record of your work, and monitor any open enquiries.

Youll have a number of additional responsibilities these include managing small works projects, preparing quotations for logistics and catalogue items, providing governance, and tracking the responses to enquiries from customers. Capable of managing your own time, priorities and performance, and taking a proactive attitude to following up on unresolved issues, youll also have the confidence to respond directly to enquiries without escalating to your more senior colleagues.

Develop your career as you support our international mission

To be a successful member of our busy, fast-paced team youll have proven experience of working in a customer or supplier service role, be capable of operating under your own initiative to tight deadlines, and have excellent organisational skills and attention to detail. A confident user of IT systems with a particular focus on Microsofts Word, Excel and PowerPoint, you should also have the ability to interpret professional and technical documents, and some knowledge of Salesforce or similar CRM systems would be a plus.

Your diplomatic skills will make you a natural resolver of incidents and issues, and you should have a flexible and adaptable approach to your day-to-day tasks. A friendly and collaborative team worker, some awareness of costing and pricing would be desirable, as would an understanding of FCDO Services and the work we do.

Discover the support you need to grow your career further

But were always looking to improve just like you. Thats why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Want to see your future teams work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation.

Person specification

We are looking for people with:

Customer service experience (Lead Criteria)
Ability to work under own initiative and meet deadlines
Excellent organisational skills paying attention to detail
Good knowledge of Microsoft (Word, Excel, PowerPoint)

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Communicating and Influencing
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Customer service experience (Lead Criteria)
Ability to work under own initiative and meet deadlines
Excellent organisational skills paying attention to detail
Good knowledge of Microsoft ( Word, Excel, PowerPoint)

Benefits

Alongside your salary of £30,015, FCDO Services contributes £8,695 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role.
Annual leave starting at 25 days.
A culture encouraging inclusion and diversity.
A Civil Service pension.
Free shuttle bus available between central Milton Keynes and Hanslope Park
9 days per annum public and privilege days

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific/technical skills.

Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.

Your CV should include:

no personal identifying details
career history with key responsibilities
achievements
qualifications

Your personal statement should outline your interest in the role.

Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.

Those that are successful will be invited to a Face to face interview at Hanslope Park.

At the interview you will be asked a blend of questions on technical/job specific skills and behaviours.

Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form. If we receive a large number of applications, we will conduct an initial sift on the Lead Criteria only. If you pass the initial sift you will be progressed to full sift or directly to interview. The Lead criteria may also be used in the event of a tie-break on scores at interview.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : FCDO Services Recruitment Team
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Civil Service Commission Recruitment Principles and you wish to make a complaint, you should contact [email protected] in the first instance.
If you are not satisfied with the response you receive from FCDO Services, you can contact the Civil Service Commission. For more information, please visit their website.

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Medical

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information