Automation engineer Work, Jobs in Luton, Bdf (with Salaries)

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
AIT Electrical Engineer
Expleo —Stevenage
- Engineering
- Databases
- Travel
CNC Punch programming Engineer
AB Turnkey Solutions Limited —Milton Keynes
- From £36,000 a year
- Full-time
- Schematics
- Basic maths
- Maths
Quick apply
6d
Release Train Engineer
Allwyn UK —Watford
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
2d
Digital & IT Senior Analyst - Messaging
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Maintenance
- Bachelor's degree
Senior Software Engineer
PayPoint —Welwyn Garden City
- Full-time
- Hybrid work
- Master's degree
- Databases
- Continuous improvement
- Employee discount
Quick apply
Senior Data Engineer - 12 Months FTC
Allwyn UK —Watford
- Hybrid work
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
ICA Engineer
Kier Group —Rickmansworth
- Full-time
- Programmable logic controllers
- Travel
Maintenance Engineer
LINDAL Group —Leighton Buzzard
- Maintenance
- Continuous improvement
- Manufacturing
- Annual leave
- Employee assistance programme
Quick apply
11d
Engineer
Skin + Me —Park Royal
- Full-time
- Engineering
- Programmable logic controllers
- Referral programme
Quick apply
Senior Analytics Engineer - Cyber Data Platform
Tesco UK —Welwyn Garden City
- Full-time
- Mentoring
- Recruiting
- AI
- Employee assistance programme
5d
Maintenance Engineer
Kingspan Water and Energy —Aston Clinton
- Overtime
- Engineering
- Maintenance
- Programmable logic controllers
- Employee discount
Quick apply
Senior Platform Engineer
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Communication skills
Junior Quality Assurance Engineer - 6 Month FTC
The Delta Group —Bishop's Stortford
- Hybrid work
- Communication skills
Quick apply
Field Service Engineer
Crown Lift Trucks Ltd —Aylesbury
- Monday to Friday
- Maintenance
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Senior Security Innovation Engineer
Tesco UK —Welwyn Garden City
- Full-time
- AI
- Analytics
- Employee assistance programme
Electrical Service Engineer
ABB Limited —Saint Neots
- Hybrid work
- Engineering
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
5d
CAME Gate Engineer/Installer
Pace Sheet Metal —Harlow
- Overtime
- Welding
- Hand tools
- Mechanical knowledge
Quick apply
Senior Microsoft 365 Platform Engineer
Pharmaron —Hoddesdon
- Computer Science
- Bachelor's degree
- SharePoint
Platform Chapter Lead
easyJet —Luton Airport
- Full-time
- Hybrid work
- Team management
- Communication skills
- Employee discount

I want to receive the latest job alerts for automation engineer in luton, bdf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK

Infosys -
Stevenage

Apply Now

Job details

Qualifications

Technical troubleshooting
Enterprise software
Incident queue management
IT service management
Ticket management
Analysis skills
Service restoration
Ticket management systems
Application support
Root cause analysis
Communication skills
Analytics

Full job description

Role – L2/L3 Support Engineer, Enterprise COTs Applications
Technology – ITIL, ITSM/ticketing tools, CMDB practices
Location – Stevenage, UK
Business Unit – MFGADM
Compensation – Competitive (including bonus)

Job Summary
We are seeking a highly skilled L2/L3 Support Engineer to provide advanced application and platform support across enterprise IT systems and business-critical applications. The role is responsible for incident resolution, service improvement, platform administration, and technical troubleshooting while ensuring high availability, performance, and user satisfaction.
The successful candidate will act as an escalation point for complex technical issues, working closely with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within SLA commitments.

Location & Security Requirements

Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
Should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.

Key Responsibilities

Provide L2/L3 AMS support across multiple COTS and enterprise applications, ensuring service continuity, SLA adherence and high-quality resolution outcomes.
Triage, diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users and stakeholders throughout the ticket lifecycle.
Perform root cause analysis for recurring/major incidents, document findings, maintain known error records and implement preventive actions through problem management.
Support service requests covering access, configuration, data updates, application housekeeping and catalogue-driven fulfilment.
Coordinate change and release activities including impact assessment, RFC creation, CAB support, deployment validation, back-out planning and post-implementation checks.
Maintain operational documentation including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts.
Work closely with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams to manage dependencies and restoration paths.
Support monitoring, health checks, certificate/service account tracking, vulnerability remediation, patching coordination and license/renewal reporting where applicable.
Contribute to service improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse and operational reporting.

Required Skills/Experience:

Application Management Services (AMS) experience in a managed services or enterprise support environment.
Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes.
Relevant IT experience, including hands-on AMS/application support for enterprise applications.
Experience supporting multiple COTS/business applications
Basic SQL and SAAS platform support knowledge is good to have
Strong troubleshooting skills across application, interface, data, access, configuration and environment issues.
Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.
Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors.
Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance.
Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers and application interfaces.
Experience working with onsite, offshore and third-party teams in a structured support model.

Preferred Experience:

Aerospace, defence, manufacturing or regulated-industry experience is desirable.
Exposure to any of the following or similar iEnterprise tools s preferred

1. Tungsten Automation AP/AR,
2. C-Cure Access Control,
3. Ivanti ISM & Xtraction,
4. Solix,
5. Systran,
6. MatterMost

Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:

High analytical skills
A high degree of initiative, flexibility and adaptability
High customer orientation
Good team engaging skills
Quality awareness
Good verbal and written communication skills
Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Apply Now

Refine Your Search

automation engineer jobs in luton, bdf

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK

AIT Electrical Engineer

CNC Punch programming Engineer

Release Train Engineer

Digital & IT Senior Analyst - Messaging

Senior Software Engineer

Senior Data Engineer - 12 Months FTC

ICA Engineer

Maintenance Engineer

Engineer

Senior Analytics Engineer - Cyber Data Platform

Maintenance Engineer

Senior Platform Engineer

Junior Quality Assurance Engineer - 6 Month FTC

Field Service Engineer

Senior Security Innovation Engineer

Electrical Service Engineer

CAME Gate Engineer/Installer

Senior Microsoft 365 Platform Engineer

Platform Chapter Lead

I want to receive the latest job alerts for automation engineer in luton, bdf

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected