Client services administrator Work, Jobs in Aberdeen (with Salaries)

Client Services Administrator
Wren Sterling —Aberdeen
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer skills
- Health & wellbeing programme
- Work from home
Quick apply
Occupational Health Administrator
Wood —Aberdeen
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Annual leave
- Life insurance
2d
Property Administrator
Fentons Property Ltd —Aberdeen
- From £12.71 an hour
- Part-time
- Hybrid work
- CRM software
- English
- Travel
- Sick pay
Quick apply
7h
Practice Administrator
William Wilson Wealth Management Ltd —Aberdeen
- £25,000 - £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Profit sharing
Quick apply
14d
Operations Administrator
First Response Group —Aberdeen
- £14 an hour
- Monday to Friday
- Databases
- Administrative experience
- Continuous improvement
- Annual leave
Quick apply
Operations Administrator
OEG Energy Group —Aberdeen
- Full-time
- Microsoft Word
- Organisational skills
- Communication skills
- Annual leave
Trainee Payroll Administrator
activpayroll —Aberdeen
- Hybrid work
Quick apply
6d
Senior Document Controller
PDMS —Aberdeen
- Management
- Engineering
- English
Learning & Development Administrator (#703)
Motive Offshore Group —Aberdeenshire
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
6d
Cost Manager - Real Estate
Turner & Townsend —Aberdeen
- Full-time
- Business development
- Mentoring
- Contracts
Quick apply
Senior Cost Manager - Real Estate
Turner & Townsend —Aberdeen
- Full-time
- Databases
- Business development
- Mentoring
Quick apply

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Occupational Health Administrator
Wood —Aberdeen
Act as a focal point for stakeholders (internal and external) regarding any medical bookings queries by telephone, email, or face to face meeting, ensuring…
2d

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Client Services Administrator

Wren Sterling
Aberdeen

Quick apply

Job details

Permanent | Full-time
£26,500 - £30,000 a year

Benefits

Health & wellbeing programme
Additional leave
Cycle to work scheme
Employee mentoring programme
Financial planning services
Work from home
Enhanced maternity leave
Enhanced paternity leave
Sick pay

Qualifications

Financial Conduct Authority guidelines
Financial planning
Customer service call handling
Inbound customer enquiry call handling
Customer service
Filing
Computer skills

Full job description

Company Overview

Wren Sterling is a progressive UK-wide independent financial advice business. In complex markets that change frequently, we help our Corporate and Personal clients make the right financial choices through the provision of independent financial advice which is uniquely tailored to their specific needs. Wren Sterling specialises in all aspects of savings, investments, and retirement planning to individuals. Through successful partnerships with Building Societies, we deliver independent financial advice to their customers. For corporate clients we provide advice on engaging employees through the provision of group risk, protection, and other employee benefit solutions.

Role Overview

Responsible for providing efficient and effective administrative support to a team of advisers. This encompasses the processing and management of client documentation. This role can be based in any of our offices in Scotland.

Principle Objectives & Responsibilities

Principle Objectives and Responsibilities include the following, other objectives may be assigned:

Check and then process all new business applications and associated paperwork through to submission to Providers either electronically or via hard copy as appropriate.
Carry out electronic identity data verification of clients where appropriate.
Chase new business applications and other client requests/transactions through to completion
Assist advisers with appropriate management of clients’ cash holdings on Provider Platforms and placing trades in accordance with advisers’ instructions.
Create and maintain accurate and up-to-date client and plan records on Intelligent Office
Ensure all relevant documentation and correspondence is uploaded to the correct client records on Intelligent Office and named in accordance with Company procedures.
Create, manage, and complete tasks on Intelligent Office in accordance with Company procedures.
Manage and complete all relevant tasks assigned by advisers, managers/team leaders and other support team members.
Where required: Assist in provision of quotations, key features, applications, and other relevant paperwork to advisers for their client meetings.
Receive incoming telephone calls, dealing or redirecting as appropriate so that calls are dealt with efficiently and by the correct person.
Receive and deal with incoming documentation or correspondence relating to clients of their select team of advisers as appropriate.
Ensure all correct documentation is provided to clients in a timely manner.
Respond promptly to queries from clients, providers, and advisers.
Process and chase death or other policy claims through to completion
Complete additional one-off jobs when they arise.
Promote professional behaviour by demonstrating courtesy and respect to all colleagues and always following the Company’s equality and diversity policy.
Ensuring health and safety policies are observed.
Adhere to Wren Sterling core values
Completion of other reasonable duties, as defined by the Senior Management Team

Knowledge Required

Basic knowledge of the financial planning market including different providers’ products and services
Basic working knowledge of FCA Rules, Guidance Notes and Commitments that apply to job role

Skills Required

Essential skills:

Communication (min: developer): Able to adapt the language, style and method of communication depending on the needs of the client or colleagues.
Organisation (min: achiever): Can prioritise daily tasks, and restructure day as ah-hoc duties require, arranging client-related tasks as a priority.
Customer Service (min: ): Understand what good customer service is and prioritise customer work to deliver good service.
Teamwork & Collaboration (min: developer): Understand the importance of teamwork and how collaboration can improve outcomes.
Technology (min: developer): Understand and be able to use technology for the role effectively.
Expertise (min: developer): Has the required expertise to do the role and understand areas for improvement & looking for opportunities to develop.

Desirable skills:

Experience of Intelligent Office back-office system.

Job Types: Full-time, Permanent

Pay: £26,500.00-£30,000.00 per year

Benefits:

Additional leave
Cycle to work scheme
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Financial planning services
Health & wellbeing programme
Sick pay
Work from home

Experience:

Independent Financial Advice (IFA) Administrator : 1 year (required)

Work Location: Hybrid remote in Aberdeen

Quick apply

Refine Your Search

client services administrator jobs in aberdeen

Client Services Administrator

Occupational Health Administrator

Property Administrator

Practice Administrator

Operations Administrator

Operations Administrator

Trainee Payroll Administrator

Senior Document Controller

Learning & Development Administrator (#703)

Cost Manager - Real Estate

Senior Cost Manager - Real Estate

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