Line support Work, Jobs in Alveston, War (with Salaries)

IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
6d
Retail Customer Service Assistant
bp Retail —Budbrooke
- £13.45 an hour
- Full-time
- Café
- Annual leave
- Employee assistance programme
Stores Person
G Webb Automation Ltd —Worcester
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Warehouse experience
- IT
- Free parking
Quick apply
13d
IT Support Analyst
Banana Moon Day Nurseries —Warwick
- £33,000 - £38,000 a year
- Full-time
- Computer Science
- No degree
- SharePoint
- Employee assistance programme
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Stores Person
Welcombe Hotel —Stratford-upon-Avon
- £12.80 - £13.23 an hour
- Full-time
- Computer literacy
- Hotel
- Warehouse experience
- Free parking
Quick apply
Sales Administrator
Winkworth - Leamington Spa —Leamington Spa
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
8d
Front Line Call Handler / Admin Assistant
Woolley & Co, Solicitors —Warwick
- £20,000 - £23,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
1h
Nursery Kitchen Assistant
The Old Station Nursery - Wellesbourne —Wellesbourne
- £12.71 an hour
- Part-time
- University
- School
- Employee discount
- Referral programme
Junior Web Editor
Warwickshire County Council —Warwick
- £26,403 - £28,142 a year
- Full-time
- Management
- English
- HTML
- Annual leave
- Employee discount
14d
STEM Engagement Specialist (Education Officer)
The Smallpeice Trust —Leamington Spa
- £27,000 a year
- Full-time
- Hybrid work
- Engineering
- Microsoft Office
- Project management
- Life insurance
Quick apply
Supported Employment Journey Guide - Connect to Work
Warwickshire County Council —Warwick
- £36,363 - £39,152 a year
- Full-time
- English
- Annual leave
- Employee discount
11d
Early Years Assistant
The Croft Preparatory School —Stratford-upon-Avon
- Full-time
- Childcare
- Preschool
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
IT Field Support Technician - T2 / Second Line Immediate Start
Concero UK —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
Investigator
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- In-person
- Annual leave
- Employee discount
14d
Commissioner
Warwickshire County Council —Warwick
- £48,226 - £50,269 a year
- Full-time
- English
- Project management
- Communication skills
- Annual leave
- Employee discount
10d
Care Assistant
Helping Hands Homecare —Stratford-upon-Avon
- £15.55 an hour
- Care plans
- Annual leave
- Referral programme
Quick apply
4d
Customer Services Meet & Greet
Coventry City Council —Coventry
- £25,185 - £26,403 a year
- Full-time
- IT
- Communication skills
2d
Store Assistant
SH FOOD & WINE LIMITED —Coventry
- £12.21 - £12.50 an hour
- Part-time
- Bilingual
- Spanish
- Sales
Quick apply
Memorial Advisor
WesterleighGroup —Pershore
- From £26,842 a year
- Weekend availability
- Sales
- IT
- Free parking
- Employee discount
13d

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IT Service Desk Agent

Royal Shakespeare Company -
Stratford-upon-Avon

Apply Now

Job details

Permanent | Full-time
£26,000 a year
6 days ago

Qualifications

Customer service
Administrative experience
IT support
Organisational skills
IT
Communication skills

Full job description

Do you have experience in IT support or customer service? Are you organised, with good administration skills? Are you looking for a busy and varied role in a multi-sited, supportive and exciting environment?

We are looking for an IT Service Desk Agent to act as the first point of contact for day-to-day IT support making sure colleagues across the RSC can work effectively, confidently and with minimal disruption. Working in a busy, multi-sited and complex environment you will coordinate incoming service requests, support starters and leavers, manage equipment allocation and keep accurate records and stock information.

This role is suitable for someone with relevant experience in either IT support or in another area where customer service and service management is critical; it could also work for college/university leavers with good administrative and organisational skills and an interest in IT. As technology evolves so quickly, we are looking for people with a flexible and adaptable approach, as well as an aptitude to learn and develop.

Reporting to the IT Services and Support Manager key areas of responsibility include (please see the Role Profile for the comprehensive list):

Providing first-line support to colleagues in person, at the IT Hub and across RSC sites and through the IT Service Desk
Delivering support in a helpful, calm and professional way
Resolving requests and routing more complex issues to the appropriate specialist
Maintaining an organised, tidy and welcoming IT Hub and working environment
Monitoring stock levels and helping to manage supplies of IT kit
Routine technical support to include password rests and installing approved software and assisting with device set up and user support.

To be suitable for this role, it is essential that you have:

Strong communication and customer service skills with the ability to explain technical issues in plain language
Working knowledge of Windows 11 and Microsoft 365
Persistence and sound judgement to follow issues through to resolution or escalate them appropriately
Confident working with a wide range of colleagues based at various sites across the organisation.
A reliable, proactive and approach, with the confidence to manage routine tasks independently.

This is a full-time, permanent position based on-site in Stratford-upon-Avon. You will be working 35 hours per week, Monday to Friday.

The RSC has a huge range of activities to support work on-stage and off-stage, all of which use IT, which makes it a varied place to work and be exposed to a range of technology in an exciting and unique environment. You will be assisting colleagues across the whole of the RSC, including those who are remote or working internationally, those on any of our sites across Stratford-upon-Avon and our London office. A typical day might be fixing IT issues, moving tickets along the Helpdesk swiftly, helping to set up video links and presentations, or routine maintenance and replacement of computers. One thing is for sure, no two days will ever be the same!

Application Process

All applications should be made online using the RSC website. If you need any assistance when applying, please email [email protected]

The interviews will be in-person during early August.

About the RSC

The RSC strives for excellence, and values creativity, inclusivity, sustainability, collaboration, and accountability.

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.

We are committed to building a diverse workforce and welcome applications from all individuals.

We believe that safeguarding children and adults is everyone's responsibility, and everybody working at the RSC has a duty to place safeguarding at the heart of their work. We welcome candidates who will support and advocate the RSC's environmental objectives continuing to improve our sustainability work and actions both on and off stage.

The Royal Shakespeare Company (no. 212481) is a registered charity.

Apply Now

Refine Your Search

line support jobs in alveston, war

IT Service Desk Agent

Retail Customer Service Assistant

Stores Person

IT Support Analyst

1st / 2nd Line IT Support Analyst

Stores Person

Sales Administrator

Front Line Call Handler / Admin Assistant

Nursery Kitchen Assistant

Junior Web Editor

STEM Engagement Specialist (Education Officer)

Supported Employment Journey Guide - Connect to Work

Early Years Assistant

IT Field Support Technician - T2 / Second Line Immediate Start

Investigator

Commissioner

Care Assistant

Customer Services Meet & Greet

Store Assistant

Memorial Advisor

I want to receive the latest job alerts for line support in alveston, war

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