Support engineer Work, Jobs in Anstey, Lec (with Salaries)

Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
Multi Department Administrator
S.Tysoe Installations —Desford
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
10d
Intern
621 Druck Limited —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Engineering
Production Administrator
Michael Smith Switchgear Limited —Leicester
- £28,000 - £34,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- ERP systems
Quick apply
6d
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
Maintenance
Care UK —Loughborough
- £15 an hour
- Full-time
- Annual leave
- Employee discount
Motor Claims Desktop Engineer
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
R&D Packaging Assoc Engineer
PepsiCo —Leicester
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Mechanical knowledge
- Employee discount
Data Analyst
Cromwell —Leicester
- Full-time
- Time management
- Analytics
- Annual leave
- Sick pay
Technician Support Officer
Leicestershire Partnership NHS Trust —Leicester
- £25,760 - £27,476 a year
- Travel
8h
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Continuous improvement
- Agile
Quick apply
E.W. C Limited - Apprentice Fire and Security Engineer
Apprenticeships at Skills for Security —Loughborough
- £8 an hour
- English
- Maths
Quick apply
13d
Assistant Engineer
Leicestershire County Council —Leicester
- £39,939 - £42,699 a year
- Full-time
- Hybrid work
- Civil engineering
- English
- No degree
- Flexible schedule
13d
T Desk Assistant
Otis —Leicester
- Full-time
- CRM software
- Customer service
IT Engineer (MSP)
Mark1 IT Solutions Ltd —Melton Mowbray
- £36,000 - £40,000 a year
- Weekend availability
- Travel
- In-person
- Up to 25% travel
- Free parking
- Paid training
Quick apply
1h
Skills Coach - Engineering
The Manufacturing Technology Centre —Coventry
- £36,000 - £42,000 a year
- Full-time
- Engineering
- Business development
- Training & development
Quick apply
Project Engineer
Yunex Traffic —Leicester
- Full-time
- Engineering
- Bachelor's degree
- Travel
Change Manager
Scalian —Derby
- £50,000 - £60,000 a year
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Drainage Trainee
IPSUM —Enderby
- Overtime
- Computer literacy
- Computer skills
- Annual leave
Quick apply

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Support Engineer 2nd Line

Academia Group
Leicester

Quick apply

Job details

Full-time
£35,000 - £38,000 a year

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Azure
Charity and third-sector experience
Client engagement
Incident queue management
LAN
Ticket management
Microsoft Exchange
Network infrastructure
Remote access software
Ticket management systems
Customer support
Customer interaction
Communication skills
Microsoft Azure
Remote diagnostics
Help desk

Full job description

Support Engineer, 2nd Line
Location: Field-based in the East Midlands
Type: Full-time

About the role:

The Support Engineer role is highly technical with a key requirement of good customer service skills. Engineers are expected to be able to take ownership of issues & requests and see it through to resolution or escalation if required. Strong communication skills are essential in keeping clients updated either through written or verbal updates.

The role will work closely with our IT Managers and Customer Experience Manager, as well as our Professional Services team who deliver projects and change, and our IT Security team, who focus on ensuring clients data and networks are secure.

The role is highly customer facing, engineers will have direct engagements with clients through onsite support, remote support, walk-ins, telephone and email. All issues and service requests are raised through a ticketing system and the engineer is responsible for managing and prioritizing their own tickets and workload, while also ensuring they are adhering to the SLA response and resolution deadlines.

Responsibilities:

The Support Engineer role is the front line of Academia, you will represent the business through daily face to face communication with clients. You will develop and build strong trusted relationships with our client base by providing excellent IT support through regular communication and customer service.

You will be responsible for onsite service desk support and field engineer services to our East Midlands based clients:

Resolving onsite IT malfunctions
Managed service desk support onsite & remotely

Technical Skills:

The Support Engineer must have strong technical skills with a good ability to fault find and problem solve under pressure, potentially on client sites.

A minimum of two years’ experience in a similar role
Strong working knowledge of Office 365 both on premise and cloud
Previous experience and knowledge of ticketing systems (Preferably ITIL Framework)
Working knowledge of Microsoft Azure including Remote Desktop Services
Working knowledge of Microsoft technologies – Server / Exchange / Active Directory
Knowledge of security technologies and toolsets such as monitoring & Mcafee EPO
Knowledge of networking infrastructure – LAN / WAN / DNS / Firewalls etc.
Experience working as an onsite IT Field Engineer

Personal Skills:

Exceptional communication is at the heart of this role. Client facing customer service skills, both inside and outside of the company, is essential to instil trust in clients
Can do’ positive attitude to any situation, with the ability to resolve customer problems and requests promptly and efficiently.
Ability to spot opportunities and improvements that will benefit the end user experience and taking this forward with senior colleagues via suggestions and recommendations
Experience working for the Not For Profit sector an advantage

Why Academia?

At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we’re not just a supplier—we’re a trusted partner to thousands of clients nationwide.

With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we’ve earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award.

Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business.

We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we’re continuously expanding, exploring new frontiers with a strong financial and strategic foundation.

Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact.

At Academia, you’ll find more than just a job—you’ll find an opportunity to be part of one of the UK’s most exciting tech success stories. If you’re passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we’d love to hear from you.

For more information on opportunities with Academia, visit our website.

Benefits

Gym membership contribution
Health Cash Plan
Increased annual leave with length of service
Free annual leave on your birthday
Length of service bonus
Free Will Writing service
And more!

Quick apply

Refine Your Search

support engineer jobs in anstey, lec

Support Engineer 2nd Line

Multi Department Administrator

Intern

Production Administrator

Senior IT Support Engineer

Maintenance

Motor Claims Desktop Engineer

R&D Packaging Assoc Engineer

Powered Access Customer Support Engineer

Data Analyst

Technician Support Officer

Microsoft Dynamics 365 Support Engineer (Business Central)

E.W. C Limited - Apprentice Fire and Security Engineer

Assistant Engineer

T Desk Assistant

IT Engineer (MSP)

Skills Coach - Engineering

Project Engineer

Change Manager

Drainage Trainee

I want to receive the latest job alerts for support engineer in anstey, lec

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