Veterinary receptionist Work, Jobs in Arkley, Gtl (with Salaries)

Client Care Assistant
Medivet Group Ltd —London
- £26,538.48 a year
- Weekend availability
- Customer service
- Front desk
- Annual leave
- Employee discount
2h

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Paediatric Complex Care Assistant
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Client Care Assistant

Medivet Group Ltd -
London

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Job details

Full-time
£26,538.48 a year
2 hours ago

Benefits

Cycle to work scheme
Annual leave
Employee discount

Qualifications

Customer service
Numeracy
Front desk

Full job description

As a Client Care Assistant (CCA), you will be the first point of contact for clients, both over the phone and in person. You will play a key role in creating a welcoming and supportive experience, delivering exceptional customer service and compassionate care to clients and patients. This is a full-time position working 40 hours per week, Monday to Friday with a mix of early, middle and late shifts. The role also includes: One weekend in every five, with time off in lieu (TOIL). An average of two bank holidays per year, with time off in lieu (TOIL). Salary: £26,538.48 per annum, plus a 6% premium pay enhancement package.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

Health Cash Plan from day one
24/7 counselling and wellbeing support
Life Assurance 3 x salary

Annual leave

5 weeks’ annual leave plus Bank Holidays, rising with length of service
Extra ‘Day for You’, a paid day off just for you

Additional support

Cycle to Work
Season Ticket loans
Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team

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