Support & client services managers Work, Jobs in Armagh, Nir (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
Cleaning Operative
Mount Charles —Armagh
- £12.71 an hour
- Customer service
- Annual leave
- Employee assistance programme
Commercial Administrator
Connect Transform Sustain (CTS) —Newry
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
5d
Customer Service Coordinator
Donnelly Group NI —Dungannon
- Full-time
- Organisational skills
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Business Development Manager
Food Manufacturer Ltd —Newry
- £50,000 a year
- Full-time
- Customer service
- Business development
Quick apply
Lab Technician
BlueZone Scientific —Newry
- £26,000 - £30,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Quality control
- Free parking
- Bereavement leave
Quick apply
2d
Personal Activities Leader
Ann's Home Care —Armagh
- £13.10 an hour
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Annual leave
Quantity Surveyor
MTM Engineering —Armagh
- Full-time
- English
- Bachelor's degree
- No degree
Quick apply
Security Officer
Mitie —Dungannon
- Overtime
- Annual leave
- Employee discount
Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Work from home
- Referral programme
Accountant
Kane Group —Banbridge
- Full-time
- Mentoring
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Quick apply
8d
Warehouse Operative - Night Shift
S&W Wholesale Ltd —Newry (South Armagh Section)
- Full-time
- Continuous improvement
- Travel
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
13h
Global Logistics Manager
CDE Group —Cookstown
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
Sales Team Leader
LKQ Corporation —Portadown
- Full-time
- Customer service
- Recruiting
- Leadership
- Annual leave
- Employee assistance programme
Business Services & Outsourcing Senior Manager
Cooper Parry —Dungannon
- Full-time
- Business development
- Project management
- Communication skills
Senior Logistics Manager
Alternative Heat —Banbridge
- Full-time
Quick apply
Audit Assistant Manager
AAB —Dungannon
- Hybrid work
- Business development
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
5d
Trainee Payroll Administrator - Northern Ireland
GRAHAM Group —Hillsborough
- Data entry
- Organisational skills
- Communication skills
Contracts Manager
Connect Transform Sustain (CTS) —Newry
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
12d
Support Worker | 36 Hours | Banbridge Group House
Praxis Care —Banbridge
- From £25,978.68 a year
- Full-time
- Medication administration
- Conflict management
- Organisational skills
- Annual leave
- Employee discount
Quick apply
9d

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Customer Operations Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,300 - £4,600 a month

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Business Management
Dashboard visualisation
Resource allocation planning
Operations management
Stakeholder collaboration
Stakeholder liaison
ERP software
Microsoft Office Suite
Analysis skills
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Recruiting
Operational strategy development
Management reporting
Customer support
Budgeting
Business
Leadership
Communication skills
Operations leadership experience
Analytics
Rota coordination

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

support & client services managers jobs in armagh, nir

Customer Operations Manager

Cleaning Operative

Commercial Administrator

Customer Service Coordinator

Business Development Manager

Lab Technician

Personal Activities Leader

Quantity Surveyor

Security Officer

Team Leader - Customer Service

Accountant

Warehouse Operative - Night Shift

Global Logistics Manager

Sales Team Leader

Business Services & Outsourcing Senior Manager

Senior Logistics Manager

Audit Assistant Manager

Trainee Payroll Administrator - Northern Ireland

Contracts Manager

Support Worker | 36 Hours | Banbridge Group House

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