& credit Work, Jobs in Bagillt, Fln (with Salaries)

Complaints Handler - 12 month FTC
Chetwood Bank —Wrexham
- £29,870 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
Quick apply
Crematorium Assistant
Memoria Ltd —Mold
- £28,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee assistance programme
- Life insurance
Quick apply
1d
Finance Administrator
Alexandra House Support Services Ltd —Prestatyn
- £13.80 an hour
- Full-time
- Microsoft Excel
- Customer service
- English
- Free parking
Quick apply
RTA Litigation Assistant
Bond Turner —Liverpool
- Full-time
- Microsoft Word
- English
- Microsoft Office
Quick apply
Part Time Accounts Assistant
Comtek Networks Systems (UK) Ltd. —Deeside
- Part-time
- Accounting
- Organisational skills
- In-person
Quick apply
6d
Credit Hire Litigator - Hybrid Working
Bond Turner —Liverpool
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Negotiation
- Work from home
- Referral programme
Quick apply
11d
Moving and Handling Adviser
Wrexham County Borough Council —Wrexham
- £31,537 - £33,143 a year
- Hybrid work
- Bilingual
- English
- IT
- Annual leave
- Employee assistance programme
12d
Assistant Accountant
Proximo Holdings Limited —Chester
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data entry
- Referral programme
Quick apply
Accounts Payable Specialist
RMLFS Ltd —Liverpool
- £26,000 - £30,000 a year
- Full-time
- Construction experience
- In-person
Quick apply
14d
Billing & Credit Controller
Hill Dickinson LLP —Liverpool
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Accounts Receivable Assistant
Ipsen Biopharm Ltd —Wrexham
- Full-time
- Business
Counter Fraud Motor Claims Handler
The Granite Group —Liverpool
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
Credit Controller
hireful —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Communication skills
Quick apply
11d
Credit Hire Claims Handler
The Granite Group —Liverpool
- £30,295 - £35,271 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Flexible schedule
Quick apply
Stock and Supplier Performance Controller
Eden Ecommerce —Sandycroft
- From £14,000 a year
- Part-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Employee discount
- Sick pay
Quick apply
Credit Hire Handler
The Granite Group —Liverpool
- £30,295 - £35,271 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Flexible schedule
Quick apply
7d
Claims Account Manager
Proximo Holdings Limited —Chester
- £26,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Referral programme
Quick apply
4d
Clinical Assessor
Capita Health Assessment Advisory Service —Colwyn Bay
- £39,500 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Employee discount
Quick apply
In store Marketing Coordinator
Iceland —Deeside
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
5d
Counter Fraud Claims Handler
The Granite Group —Liverpool
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply

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Complaints Handler - 12 month FTC

Chetwood Bank -
Wrexham

Quick apply

Job details

Full-time
£29,870 a year

Benefits

Private dental insurance
Company pension

Qualifications

GCSE
Complaint handling
Analysis skills
Financial services
Communication skills
A Level

Full job description

Description

This is a 12 Month Fixed Term Contract
As a Complaints Handler, you will play a key role in delivering fair, timely, and customer-focused complaint resolutions while ensuring full compliance with FCA regulations and industry standards. You will investigate each case thoroughly by gathering evidence, engaging with customers and internal stakeholders. Beyond resolving individual complaints, you will contribute to continuous improvement by identifying trends and recommending enhancements to products, services and customer journeys. You will also manage complaints from initial receipt through to final resolution and help identify opportunities to improve the overall customer experience and complaint handling process.

Key Responsibilities

Manage customer complaints from initial contact through to resolution, conducting thorough investigations and ensuring all cases are handled fairly, efficiently, and in line with FCA regulations.
Apply sound judgement and effective problem-solving skills to assess information, determine appropriate outcomes.
Maintain accurate and up-to-date complaint records within the CRM system, ensuring compliance with record-keeping standards and regulatory requirements.
Identify root causes, analyse complaint trends, and recommend improvements to processes, systems and controls.
Review and respond to Financial Ombudsman Service (FOS) referrals, preparing comprehensive evidence packs and supporting documentation within agreed timescales.

Skills, Knowledge & Expertise

Recent experience handling customer complaints and complex cases within a regulated financial services environment.
Strong knowledge of financial products, including credit cards, consumer loans, savings accounts, and mortgages is advantageous.
Excellent written and verbal communication skills, with the ability to demonstrate empathy, build rapport, and deliver positive customer outcomes.
Strong analytical and problem solving skills, experience handling customer data and the ability to support vulnerable customers.
Knowledge of fraud investigations, collections processes, and Financial Ombudsman Service (FOS) cases is advantageous.
Minimum qualification of A-Levels (or equivalent), including GCSE English and Maths (Grade C/4 or above).

Job Benefits

Competitive salary
25 days holiday PLUS your BIRTHDAY off
Pension contribution with Royal London
Life Assurance
Private medical, dental and optical health insurance with Axa
Hybrid working
Free breakfast available

About Chetwood Bank

We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.

Cifas
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Chetwood Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.

Quick apply

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