Senior crm Work, Jobs in Barnwood, Gls (with Salaries)

Senior CRM Executive
The Jockey Club —Cheltenham
- Full-time
- CRM software
- Presentation skills
- Continuous improvement
- Annual leave
3d
Client Relations Executive
Ecovision Asset Management —Quedgeley
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- IT
- Work from home
- Employee assistance programme
Quick apply
13d
Commercial Debt Strategic Advisor
Ecotricity —Stroud
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Senior IT Business Analyst
Kohler —Quedgeley
- Microsoft Excel
- Computer Science
- SQL
Category manager - Dental Plan
PortmanDentex —Cheltenham
- Full-time
- Hybrid work
- Data analysis skills
- Project management
- Bachelor's degree
- Employee assistance programme
Quick apply
Senior Customer Experience Coordinator
Gloucester Rugby —Gloucester
- £27,376 a year
- Weekend availability
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Senior Developer
Commercial —Cheltenham
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Software development
- APIs
- Work from home
- Employee assistance programme
Quick apply
Business Development Manager - Products
QinetiQ —Malvern
- £72,000 - £85,000 a year
- Full-time
- Sales
- Business development
- Employee discount
13d
Interim PPC Manager
PortmanDentex —Cheltenham
- Full-time
- Presentation skills
- Marketing
Quick apply
Senior Business Development Manager
Campden BRI —Chipping Campden
- £55,000 - £70,000 a year
- CRM software
- Business development
- Driving
- Employee discount
Senior Client Services Administrator
Attivo Group —Cheltenham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
3d
Sales Support Administrator
Ecotricity —Stroud
- £25,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Senior Online Trading Manager - Fixed-Term Contract
Bamford Collection —Moreton-In-Marsh
- Sales
- Merchandising
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Key Account Manager, EMEA
SPX —Worcester
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
7d
Retail Performance Manager, Cotswolds Designer Outlet
Cotswolds Designer Outlet —Tewkesbury
- Up to £41,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
4d
Senior Account & Channel Manager
Ripjar —Cheltenham
- Full-time
- Hybrid work
- Sales
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Head of B2C Sales
Cotswold Energy Group —Stonehouse
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
Quick apply
Senior Business Development Manager- Microbiology
Campden BRI —Chipping Campden
- £55,000 - £70,000 a year
- CRM software
- Business development
- Driving
- Employee discount
National Account Manager
HSL Compliance Limited —Ross-on-Wye
- £42,500 - £45,000 a year
- Remote
- Travel
- Annual leave
- Sick pay
Quick apply
7d

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Senior CRM Executive

The Jockey Club -
Cheltenham

Apply Now

Job details

Full-time
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension

Qualifications

CRM software
Presentation skills
Continuous improvement
Communication skills
Copywriting

Full job description

Job Advert

Job title: Senior CRM Executive

Based at: Cheltenham Racecourse

Contract type: Permanent

Hours: 37.5 hours per week

About the role

We have a fantastic opportunity for a Senior CRM Executive with a genuine passion for CRM, insight and data to develop and deliver a multi-channel CRM contact strategy for Cheltenham Racecourses, with a particular focus on the Cheltenham Festival, ensuring delivery of agreed CRM revenue and engagement performance targets.

About The Jockey Club

The Jockey Club stages thrilling sporting occasions and live events nationwide including The Grand National, The Cheltenham Festival & The Derby. Owning & operating 15 courses, millions of people every year enjoy the special experiences we offer through racing, music, food and entertainment on racedays and beyond.

As the largest commercial group in British racing, we are guided by our mission to act for the long term good of the sport. Every penny we make goes back into racing to promote excellence within Britain’s second biggest spectator sport. Our people are what makes this possible

At The Jockey Club people are at the heart of what we do and drive our success. We are inclusive and actively seek to attract people with unique backgrounds and perspectives. Diverse, collaborative teams are pivotal to our success and support the potential and growth of all our people.

The Senior CRM Executive will

Take ownership of the end-to-end Cheltenham Festival CRM contact cycle, defining and managing all messaging touchpoints including on-sale launch and customer experience, through to post-event wrap up performance reporting.
Define and manage all other Cheltenham CRM campaigns, working closely with Marketing, Digital and Partnerships teams to influence and incorporate their plans across integrated CRM channels, while forecasting their expected revenue impact.
Plan, execute and monitor multi-channel CRM campaigns across email, SMS, push notifications, in-app and direct mail to increase customer engagement, loyalty and revenues.
Manage the Cheltenham Membership CRM Lifecycle, working closely with the Marketing and Membership teams to acquire new members and retain existing members via a program of engagement and renewal campaigns.
Work with the CRM & Insights manager to define, execute and optimise customer/fanbase lifecycle journey workflows through welcome/nurture, engage/retain, monetisation/upsell, reward/win back and feedback/advocacy.
Write copy, choose imagery/artwork and brief internal design teams to create compelling content and impactful campaigns.
Demonstrate an insight and data led approach, with detailed understanding of the Group’s SCV and Fast Stats targeting platforms, with strategy and tactics informed by customer insight dashboards and previous campaign performance.
Utilise insight and segmentation modelling to build targeting groups comprising demographic, purchase, engagement, interaction, preference, and interest data. Prepare, distribute and present post campaign performance reporting, recommending actionable insights that deliver continuous improvement.
Demonstrate full understanding of CRM systems, using your expert knowledge to fully leverage the capabilities of Dot Digital and Attractions IO.
Assist with the set-up, implementation and reporting of data acquisition opportunities (online and at-venue data capture) to help grow marketable database volumes.
Define and deliver targeting lists for outbound telephone calling, CRO/Digital personalisation and paid media targeting/suppression/look-a-likes.
Continuously develop/test new campaign concepts/ideas and review working practices/processes, ensuring effectiveness and efficiency is proven ahead of adoption across the wider CRM team.
Serve as the main contact for all customer service inquiries, including group tickets, memberships, and site experience, on both race days and non-race days.
Champion CRM best practice and ensure all CRM activities comply with data protection regulations.
Mentor CRM Execs, setting high working standards to aspire to, through strong attention to detail, presenting performance to senior leaders, and adherence to CRM processes.
Execute additional large course CRM and Data tasks as required, to support shifting CRM and Marketing priorities.

About you.

Proficiency in building, deploying and testing CRM campaigns
Experience using Dotdigital or a similar ESP/ Customer Engagement Platform and using data, insight and segmentations to define targeting groups
Skilled in campaign reporting, copywriting, test and learn approaches, metrics and KPIs
Ability to balance customer centricity and commercial focus
Highly organised and process driven
Strong understanding of Marketing Automation and Customer Journey Mapping.
Meticulous attention to detail and proofing
Excellent communication skills (written & verbal)
Ability to work on multiple campaigns in parallel and flex style to suit the needs of diverse and competing stakeholders
Self-motivated, problem solving and solutions focused
Acts as a mentor to junior colleagues
Understands and has experience using GA4 (or similar analytics tools). Faststats (or similar data targeting platforms)

What we offer in return

All colleagues can go along to any of our race day or music events free of charge – along with 3 friends or family with our TeamPass Ticket scheme.
An award-winning pension scheme provider with a generous employer contribution
A healthcare cash back plan enabling you to claim money back on health & wellbeing services.
25 days annual leave
Access to a suite of Learning & Development training resources from renowned providers
A whole host of other benefits including free eyecare vouchers, a ride to work cycle scheme & discounts across varying retailers & services.

If you think you have everything we’re looking for and more, then we’d love to hear from you. Don’t hang around, our closing date for this vacancy is 10th August but we reserve the right to bring this forward if we have many applications.

This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.

Apply Now

Refine Your Search

senior crm jobs in barnwood, gls

Senior CRM Executive

Client Relations Executive

Business Development Manager (IT)

Commercial Debt Strategic Advisor

Senior IT Business Analyst

Category manager - Dental Plan

Senior Customer Experience Coordinator

Senior Developer

Business Development Manager - Products

Interim PPC Manager

Senior Business Development Manager

Senior Client Services Administrator

Sales Support Administrator

Senior Online Trading Manager - Fixed-Term Contract

Key Account Manager, EMEA

Retail Performance Manager, Cotswolds Designer Outlet

Senior Account & Channel Manager

Head of B2C Sales

Senior Business Development Manager- Microbiology

National Account Manager

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