Supervisor contact centre Work, Jobs in Beaconsfield (with Salaries)

Supervisor- Contact Centre
vServices —London
- Analysis skills
- Continuous improvement
- Team management
Warehouse & Operations Supervisor
ATC Computer Transport & Logistics —Slough
- Full-time
- English
- Organisational skills
- Training & development
- Employee assistance programme
Quick apply
NHS Operations Supervisor
Harrow Road Health Centre —London
- From £14 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- GP surgery experience
- Store discount
- Annual leave
Quick apply
Sales and Marketing Representative
Juss Marketing —Slough
- £450 - £600 a week
- Weekend availability
- Customer service
- No experience needed
- Communication skills
- Employee discount
School Cleaning Supervisor / Cleaner
RAPID CLEAN —Dunstable
- £13.50 an hour
- Temporary
- In-person
- School
- Time management
Quick apply
10d
Regional Security Operations Centre (RSOC) Supervisor
BidvestNoonan —London
- £17.58 an hour
- Weekend availability
- Customer service
- Supervising experience
- First Aid Certification
Quick apply
Weekend AM Cleaner / Cleaning Operative
RAPID CLEAN —Wokingham
- £13 an hour
- Part-time
- In-person
- Time management
Quick apply
12d
Pharmacy Team Lead
Montu UK —Wokingham
- £35,000 - £45,000 a year
- Weekend availability
- Computer literacy
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
9d
Maintenance Technician
Serco Plc —High Wycombe
- £160 a week
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Employee assistance programme
Family Contact Supervisor
Families Connected —London
- £13.00 - £14.50 an hour
- Part-time
- Childcare
- English
- Experience working with children
- Paid training
- Health & wellbeing programme
Quick apply
7d
Security Officer
Mitie —Wokingham
- £17 an hour
- 12 hour shift
- English
- First Aid Certification
- Computer skills
Medical Practice Cleaning Supervisor / Cleaner
RAPID CLEAN —Thame
- £14.30 an hour
- Part-time
- In-person
- Training & development
- Hospital experience
Quick apply
8d
Cleaning Operative / School Cleaner
RAPID CLEAN —Crowthorne
- £12.71 an hour
- Part-time
- In-person
- School
- Time management
Quick apply
12d
Support Worker
Superior Healthcare —Luton
- £14.30 - £17.60 an hour
- Night shift
- Medication administration
- Rehabilitation centre
- Paid training
- Annual leave
Dame’s Assistant - Live In
Eton College —Windsor
- £23,149.31 a year
- 8 hour shift
- Medication administration
- Organisational skills
- Cleaning
- Employee assistance programme
5d
Medical Practice Cleaning Operative / Cleaner
RAPID CLEAN —Thame
- £13 an hour
- Part-time
- In-person
- Hospital experience
Quick apply
8d
Technical Services Manager
NAB-Jones Lang LaSalle Services —Slough
- Full-time
- In-person
- Communication skills
Quick apply
Site Supervisor - Electrical
Equans —High Wycombe
- Management
- Continuous improvement
- Construction experience
- Annual leave
- Employee assistance programme
Site Administrator
Mercury Engineering —London
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Phlebotomist (Bank), Phlebotomy Department
Health Services Laboratories (HSL) —Watford
- Up to £13.45 an hour
- Hospital
13d

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Supervisor- Contact Centre

vServices -
London

Apply Now

Job details

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Sales management
Client engagement
Stakeholder liaison
Mentoring junior staff
Internal department liaison
Information security
Analysis skills
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Staff training
Customer support
Customer interaction
Training & development
Internal quality assurance
Rota coordination

Full job description

vServices Limited is seeking a Supervisor for our Contact Centre. We specialise in the IT services industry. Our service is centred on providing 24/7 support to our Clients and Telesales Marketing for our IT and Accountancy Business. We have an in house digital marketer so we only deal with inbound qualified customer enquiries. As a Team Leader you will be managing a team of Telesales Advisors. You will be responsible for driving the sales performance so you must be target driven, making sure staff members hit their target on a weekly basis, making sure every website enquiry are handle with care and making sure staff member are working efficiently.

Education – College Graduate, Master degree is a preference

Experience – 3 + years relevant experience

Key Responsibilities

Report, analyse and resolve system, customer and operational issues that impact service quality
Meet Daily / Weekly / Monthly key contact center performance goals for customer satisfaction quality productivity and key performance metrics
Work closely with cross-functional teams to ensure timely identification of issues and processing of inquiries
Develop and maintain a close communication channel with clients to ensure smooth flow of information and improved satisfaction levels
Stay informed of all new process changes and ensure that agents are properly trained to handle questions about any of them
Train the new hires on product knowledge, internal tools and other call taking processes
Assist in administering team attendance records, salary preparation, staffing schedules and forecasts
Build and maintain a positive working environment that attracts and retains high- quality staff
Analyse call /ticket trends and reasons why customers contact us, etc. and drive a continuous improvement philosophy within the contact center
Work closely with management to achieve team and departmental goals
Handle escalated calls and provide excellent consumer experience
Resolve operational and interdepartmental problems quickly
Coordinate with support department for successful delivery of assigned tasks
Record results and clearly note associated feedback
Work to achieve set targets, on time and to quality standards
Assist in identifying and implementing process improvement where necessary
Immediately identify and appropriately escalate any serious process
Contributes in design of call monitoring formats and quality standards
Participates in customer and client listening programs/sessions to identify customer needs and expectations
Provides actionable data to various internal support groups as needed
Coordinates and facilitates call calibration sessions for contact centre agents
Provide training, coaching, feedback and assistance to contact centre agents to ensure they understand new policies and procedures or product/service updates for quality
Participate in all training & development activities as per management’s suggestion
Adhere to set schedule and demonstrate flexibility for the given shift timings.
Any task assigned by the management
Responsible for information security tasks within own work scope

Competencies

Good understanding of call center structure, support functions, day to day operations and deliverable.
Excellent interpersonal, team management & analytical skills.
Hands on experience with basic reporting and web tools.
Knowledge of electronic payments and prepaid cards would be a huge plus.
To be successful you need to be well organized, self-motivated, energetic, and charismatic.

Apply Now

Refine Your Search

supervisor contact centre jobs in beaconsfield

Supervisor- Contact Centre

Warehouse & Operations Supervisor

NHS Operations Supervisor

Sales and Marketing Representative

School Cleaning Supervisor / Cleaner

Regional Security Operations Centre (RSOC) Supervisor

Weekend AM Cleaner / Cleaning Operative

Pharmacy Team Lead

Maintenance Technician

Family Contact Supervisor

Security Officer

Medical Practice Cleaning Supervisor / Cleaner

Cleaning Operative / School Cleaner

Support Worker

Dame’s Assistant - Live In

Medical Practice Cleaning Operative / Cleaner

Technical Services Manager

Site Supervisor - Electrical

Site Administrator

Phlebotomist (Bank), Phlebotomy Department

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