We are seeking a Network Provisioning Manager – Subsea Optical Services to manage and coordinate the delivery of lit wavelength and spectrum‑based services across dedicated subsea fibre pairs.
This role acts as the primary interface between customers, internal engineering teams, and external delivery partners, owning the coordination of On‑Net and Off‑Net service delivery across multiple carriers, POPs, ILAs, and landing station environments.
You will be responsible for ensuring that all provisioning, physical delivery, testing, and handover activities are planned, sequenced, and executed effectively, while maintaining clear communication with customers throughout the service lifecycle.
Key Responsibilities
Customer Liaison & Service Ownership
- Act as the primary customer point of contact for the delivery of lit and spectrum services
- Own customer communications across the full delivery lifecycle, including:
- Service milestones and delivery plans
- On‑Net and Off‑Net dependencies
- Maintenance windows, risks, and readiness updates
- Manage customer expectations around delivery timelines, physical access, and service acceptance
- Coordinate customer handover and transition into operational support
On‑Net & Off‑Net Service Delivery Coordination
- Coordinate end‑to‑end service delivery for:
- On‑Net services delivered directly across owned infrastructure
- Off‑Net services delivered via third‑party carriers and partners
- Manage service delivery across multiple carriers, POPs, ILAs, and landing station locations
- Track and manage dependencies between subsea systems, backhaul routes, and terrestrial extensions
- Ensure alignment between customer requirements, network design, and provisioning activities
Carrier, Field & Physical Delivery Management
- Coordinate and manage external delivery parties, including:
- Smart Hands and on‑site technicians
- Field Engineers (FEs)
- Local loop and access circuit suppliers
- Manage physical delivery activities including:
- Cross‑connects
- Patching and fibre presentation
- Testing and validation at POPs, ILAs, and landing stations
- Coordinate access, scheduling, and sequencing of on‑site works to support provisioning timelines
- Act as the central point of control for carrier handoffs and third‑party deliverables
Internal Engineering & Operations Interface
- Work closely with Provisioning Engineers to:
- Schedule provisioning and testing activities
- Confirm readiness of physical and logical components
- Liaise with Architecture and Design teams to validate routes, designs, and delivery models
- Coordinate with Operations, NOC, and Systems teams to ensure:
- Monitoring and alarms are configured
- Ticketing and escalation paths are defined
- Operational readiness prior to service handover
Documentation & Service Handover
- Ensure delivery of complete and accurate documentation, including:
- End‑to‑end service and route summaries
- Physical and logical handover documentation
- Customer‑facing service acceptance packs
- Coordinate service acceptance testing with customers and internal teams
- Ensure all onboarding and inventory information is captured and validated, including:
- Circuits and carrier references
- Fibre pairs, spectrum allocations, and routes
- POP, ILA, and cross‑connect details
Reporting, Risk & Governance
- Track and report on service delivery progress, risks, and dependencies
- Manage delivery risks across multi‑party and multi‑location builds
- Escalate issues proactively to protect delivery commitments and SLAs
- Contribute to continuous improvement of delivery processes, tooling, and customer experience
- Experience in service delivery, service coordination, or provisioning management within a telecoms, subsea, or carrier environment
- Proven experience coordinating On‑Net and Off‑Net service delivery
- Strong understanding of:
- Experience managing third‑party suppliers, Smart Hands, Field Engineers, and local loop providers
- Strong organisational skills with the ability to manage multiple parallel deliveries
- Excellent customer communication and stakeholder management skills
- Able to speak Mandarin or Malay
At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90+ countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.
At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.
