Service account representative Work, Jobs in Belfast, Ant (with Salaries)

Customer Care Representative
Mediahuis —Belfast
- Full-time
- Management
- Customer service
- Care experience
- Free parking
- Annual leave
14d
Support Analyst
Allsop —Belfast
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- SQL
Quick apply
Customer Service Representative
Survitec Group Limited —Dunmurry
- Hybrid work
- Employee assistance programme
Sales Development Representative (SDR)
Cloudsmith —Belfast
- Hybrid work
- Sales
- DevOps
- Travel
- Annual leave
FMCG Sales Representative
Direct Vape NI Ltd —Newtownabbey
- £29,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Employee discount
Quick apply
Facilities Manager
CBRE —Belfast
- Full-time
- Hospitality
- Microsoft Office
- Analysis skills
13d
Sales Representative
Balloo Hire —Belfast
- Full-time
- Sales
- Communication skills
Quick apply
1d
Security Service Delivery Manager
BidvestNoonan —Belfast
- Full-time
- Management
- Driving
- Travel
Quick apply
Regional Sales Manager - NI
LA ROUSSE FOODS —Belfast
- £50,000 a year
- Full-time
- Hospitality
- Food service
- Organisational skills
Quick apply
Order Intake Associate
EOS —Banbridge
- Microsoft Excel
- Sales
- Customer service
Quick apply
Implementation Manager – Procurement & Protein Optimise
Foods Connected —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Flexible schedule
Quick apply
Territory Sales Representative
RB Global —Newtownabbey
- Sales
- English
- Microsoft Office
Quick apply
Projects Controls Manager
NAVANTIA UK —Belfast
- Full-time
- Spanish
- Management
- ERP systems
Quick apply
Project Director - Rail
Amey Ltd —Belfast
- Full-time
- Master's degree
- Project management
- Bachelor's degree
- Annual leave
Quick apply
Intermediate Quantity Surveyor
Marcon Fit Out —Antrim
- Full-time
- Bachelor's degree
- Communication skills
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
6d
Staff Software Engineer
Harness.io —Belfast
- Hybrid work
- Azure
- Computer Science
- Java
- Employee assistance programme
Technical Director, Capture Management Lead - Water
AECOM —Belfast
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Paralegal - Complex Injury
DAC Beachcroft —Belfast
- Organisational skills
- Communication skills
Quick apply
5d
Senior Quantity Surveyor
Clarke —Ballymena
- £23,374.97 - £24,175.72 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
13d
Staff Nurse
Dunluce Healthcare —Bangor
- £21.77 an hour
- Full-time
- In-person
- Care plans
- Free parking
Quick apply
4h

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Customer Care Representative

Mediahuis -
Belfast

Apply Now

Job details

Full-time
14 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Sick pay

Qualifications

Management
Customer service
Care experience
Upselling
IT
Communication skills

Full job description

Title: Customer Care Representative

Location: Clarendon Dock, Belfast (Onsite)

Support customer contacts before, during and after subscription by providing fast and easy support to customer enquiries. Secure satisfied customers and log relevant customer information to enable Mediahuis to improve the customer experience and the business. Manage contacts from readers who need support with our digital products and brands, with a view to assisting them with their enquiries. These enquiries may include subscription queries, account queries, customer complaints, account payments and any other general enquiries.

Role Responsibilities (Overview)

Ability to quickly identify the customer’s needs and provide additional accurate information as required
Conduct all contacts in a polite, helpful, sincere and professional manner
Handle customer queries by phone, email or webchat
Make every customer interaction positive
Provide fast and easy support by using the specific contact method
Build trust with the customer by being empathic, helpful and providing a solution that satisfies the customer
Keeping the customer informed of the latest products and services
Effectively handle customers looking to cancel their subscription
Treat all customers and potential customers’ details with the utmost confidentiality
Be aware of the targets and always work to meet these targets
Demonstrate an ability to listen to the customer and show a willingness to assist them with any queries they may have
Demonstrate appropriate soft skills i.e. voice pitch, tone, pace, volume, etc.
Accurately capture the information provided by customers
Updating CRM and capturing relevant customer information to enable the business to provide customer insight
Dealing with customer complaints and liaising with internal departments in resolving customer issues
Be able to work as part of a team and be an active contributor to team meetings
Advise management of any work practices that could improve the service to customers
Be aware of your responsibilities under the Data Protection Act/GDPR
Any other duties commensurate with the post as directed by management

Experience & Qualifications (Minimum Experience & Essential Knowledge)

Essential

Previous customer care experience in a related field i.e. customer care provision; query handling; upselling and retention
Multi-channel customer contact experience (phone, webchat and email handling)
Ability to contribute as part of a successful team
Flexible approach
Ability to work in a fast-paced environment

Preferred

Proven experience or knowledge of a digital subscription business coupled with a knowledge of online tools and resources would be beneficial but not necessary
Any industry related qualifications
Previous experience of working in a newly designed customer care function
A minimum of 6 months contact centre experience in a multi-channel operational environment

Skills (Technical & Non-technical)

IT literate
Excellent communication and interpersonal skills both written and verbally
Sound decision making skills
Objection handling and upselling
Adaptability and learning agility
Ability to manage and resolve issues or complaints in an efficient, effective manner which doesn’t compromise the quality or timeliness of service

Our Benefits

Free Parking
25 days annual leave
Enhanced pension contributions
Maternity pay
Sick pay
Educational assistance
Employee Assistance Programme

Apply Now

Refine Your Search

service account representative jobs in belfast, ant

Customer Care Representative

Support Analyst

Customer Service Representative

Sales Development Representative (SDR)

FMCG Sales Representative

Facilities Manager

Sales Representative

Security Service Delivery Manager

Regional Sales Manager - NI

Order Intake Associate

Implementation Manager – Procurement & Protein Optimise

Territory Sales Representative

Projects Controls Manager

Project Director - Rail

Intermediate Quantity Surveyor

Staff Software Engineer

Technical Director, Capture Management Lead - Water

Paralegal - Complex Injury

Senior Quantity Surveyor

Staff Nurse

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