Complaints specialist Work, Jobs in Biddulph, Sts (with Salaries)

VodafoneThree - Complex Complaints Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Employee discount
Customer Support Advisor
Your Repair —Stoke-on-Trent
- Up to £26,500 a year
- Monday to Friday
- Communication skills
- Flexible schedule
Quick apply
Complaint Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Learning and Training Manager
Home Office —Stoke-on-Trent
- £41,750 - £44,250 a year
- Full-time
- Presentation skills
- Travel
- Training & development
- Annual leave
14d
Listing Officer / Manager
HM Courts & Tribunal Service —Stoke-on-Trent
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
1d
VodafoneThree - Operational CX Improvement Delivery Manager
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Agile
- Employee discount
6d
Complaints Specialist
carloans 365 —Sale
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Employee assistance programme
Quick apply
Mortgage Processing Administrator
Leek Building Society —Leek
- £24,497 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
Quick apply
7d
Medical Records Analyst
Express Solicitors —Manchester
- £32.50 an hour
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Employee assistance programme
- Flexible schedule
Sales Associate
Castore —Stoke-on-Trent
- Part-time
- Communication skills
Quick apply
Collections Specialist
Together —Cheadle
- Full-time
Quick apply
202608: Youth Justice Worker - HMP Werrington
Ministry of Justice —Stoke-on-Trent
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
Patient Safety and Risk Manager
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- Management
- University
- Continuous improvement
10d
Deputy Head of Site Services
The Christie NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- Cleaning
Travel Specialist
dnata Travel —Knutsford
- Full-time
- Microsoft Word
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Assistant Parking Manager - Parking Facilities & Moving Traffic Enforcement
Stockport Council —Stockport
- £38,510 - £43,149 a year
- Full-time
- Hybrid work
- Communication skills
2d
Payroll Services Manager
Harbor —Nantwich
- Hybrid work
- Team management
- Communication skills
Quick apply
Homecare and Outreach Support Manager
The Christie NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Team management
- Data entry
- Organisational skills
8d
Mortgage Collections Specialist
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Risk and Assurance Manager (Band 4/HEO)
Health and Safety Executive —Buxton
- £38,005 - £41,065 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Annual leave
14d

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VodafoneThree - Complex Complaints Specialist

Vodafone -
Stoke-on-Trent

Apply Now

Job details

Full-time

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Customer interaction

Full job description

Location: Stoke-on-Trent (onsite twice per week) + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Rotating shifts Monday to Sunday between 8 am to 8 pm including Bank holidays (365 days per year)

Start date for this role is the 2nd November 2026 with assessment centres taking place in September.

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be a part of VodafoneThree Consumer Operations, where delivering exceptional customer experiences is at the heart of everything we do. From supporting our customers across multiple sales and care channels to driving operational excellence and digital transformation, we work to enhance every interaction. This is where innovation meets service, and where your impact can make a real difference.

What you’ll do

As a Complex Complaints Specialist you will be responsible for taking ownership of our very complex customer complaints and use your natural curiosity, tenacity, active listening, and relationship building skills and your ability to connect to investigate, review and resolve.

This is not just any complaints handling role - you will be dealing with a wide range of complex complaints relating to all product types, including those that are FCA reportable. This may involve speaking to vulnerable customers, including people that are experiencing financial hardship. You will be expected to work autonomously, applying a moderate degree of personal judgement in each individual case, and utilizing resources, systems, processes, and networks effectively.

We are looking for individuals that have a genuine passion for going above and beyond for customers and can demonstrate our deep commitment to ‘earning customer loyalty’ which is one of our key values. As the go-to person for dissatisfied customers, you must be confident that can turn even the most negative experiences into positive ones.

You will work closely with high-profile internal and external stakeholders, including our General Management Team members, media relations, and regulatory bodies, to ensure that all complaints are resolved successfully and in a timely manner.
You will take ownership of your own complex customer complaints and use your natural curiosity and tenacity.
Your role will involve you working approximately 6 -10 cases at a time, using your active listening and relationship building skills and your ability to connect to investigate, review and resolve.

Who you are

To be successful in this role, you must have proven complaint handling experience, ideally within a regulated sector, and the ability to make informed decisions while keeping the customer at the heart of everything you do. You must be empathetic, customer-centric, and possess a high degree of emotional intelligence, as you will be dealing with vulnerable customers on occasion.

Additionally, the ideal candidate will have:

Inert ability to quickly understand and translate complex information with a view to formulate potential resolutions for the customer
Active listening skills and excellent problem-solving capabilities
A continuous improvement mindset – you will listen to our customers and capture feedback in a way that allows us to support the business
Knowledge of FCA and Ofcom regulations would be highly desirable
Evidence of managing complex complaints at the highest level

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
#LI-Hybrid

Apply Now

Refine Your Search

complaints specialist jobs in biddulph, sts

VodafoneThree - Complex Complaints Specialist

Customer Support Advisor

Complaint Handler

Learning and Training Manager

Listing Officer / Manager

VodafoneThree - Operational CX Improvement Delivery Manager

Complaints Specialist

Mortgage Processing Administrator

Medical Records Analyst

Sales Associate

Collections Specialist

202608: Youth Justice Worker - HMP Werrington

Patient Safety and Risk Manager

Deputy Head of Site Services

Travel Specialist

Assistant Parking Manager - Parking Facilities & Moving Traffic Enforcement

Payroll Services Manager

Homecare and Outreach Support Manager

Mortgage Collections Specialist

Risk and Assurance Manager (Band 4/HEO)

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