Agent Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Agent
Mr Lender —Birmingham
- £26,420.00 - £38,760.14 a year
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
1d
Estate Agent Selling Luxury Homes
Fine & Country —Birmingham
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Quick apply
Receptionist
LAH Property Marketing —Birmingham
- £17,485 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
12d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Estate Agent
The Property Experts —Halesowen
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Sea Freight Operator
Europa Worldwide Group —Birmingham
- Up to £34,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Annual leave
- Referral programme
Quick apply
6d
Lounge Services Team Member Host - Casual
Swissport International AG —Birmingham
- £13.49 an hour
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
6d
Cruise Reservations Consultant
Ainsley Reid International —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Computer skills
- In-person
Quick apply
Lounge Services Team Member Host -Multi-Host
Swissport International AG —Birmingham
- £13.49 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
6d
Housing - Managing Agent
Inclusion Housing CIC —Wolverhampton
- £18,600 a year
- Part-time
- Customer service
- Communication skills
- Negotiation
- Annual leave
Quick apply
Independent Travel Agent
The Travel Experts —Birmingham
- Part-time
- Remote
Quick apply
Viewing Agent (Birmingham)
Home Made —Birmingham
- Remote
- Sales
- Customer service
- Travel
- Employee discount
Quick apply
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
Hire Agent - Fixed Term
Davies —Solihull
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Estate Agent Selling Luxury Homes
Fine and Country —Wolverhampton
- £100,000 - £120,000 a year
- Remote
- Work from home
- Flexible schedule
Vehicle Booking Agent
Davies —Solihull
- Full-time
- Remote
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
3d
Agent
Balfour Beatty Vinci —Birmingham
- Full-time
- Construction experience
- Leadership
- Communication skills
- Free parking
5d
Freight Clerk-BHX 2606(Fluent in both English and Chinese)
CY UK Ltd —Minworth
- From £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Receptionist/Administrative Assistant/Customer Service
Xclusive Motor Services —Birmingham
- From £13 an hour
- Part-time
- Customer service
- English
- Driving
- Free parking
Quick apply
8d
Conveyancing Assistant
Thomas Flavell & Sons Limited —Leamington Spa
- £27,500 - £29,500 a year
- Full-time
- English
- Microsoft Office
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
4d

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agent jobs near birmingham, eng

Customer Service Agent

Mr Lender -
Birmingham

Quick apply

Job details

Permanent | Part-time | Full-time | Zero hours contract
£26,420.00 - £38,760.14 a year
1 day ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Work from home
Company events
Employee discount
On-site parking

Qualifications

Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Pay: £26,420.00-£38,760.14 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

agent jobs in birmingham, eng

Customer Service Agent

Estate Agent Selling Luxury Homes

Receptionist

Customer Care Agent (Hybrid)

Estate Agent

Sea Freight Operator

Lounge Services Team Member Host - Casual

Cruise Reservations Consultant

Lounge Services Team Member Host -Multi-Host

Housing - Managing Agent

Independent Travel Agent

Viewing Agent (Birmingham)

Automotive Helpdesk Agent

Hire Agent - Fixed Term

Estate Agent Selling Luxury Homes

Vehicle Booking Agent

Agent

Freight Clerk-BHX 2606(Fluent in both English and Chinese)

Receptionist/Administrative Assistant/Customer Service

Conveyancing Assistant

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