Telecommunications Work, Jobs in Birmingham, Eng (with Salaries)

Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
7d
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Project Technician / Engineer - Midlands
nGeneration —Birmingham
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Telecoms Technical Specialist - Core Networks
National Grid Electricity Distribution —Tipton Green
- £63,949 a year
- Hybrid work
- Travel
- Free parking
- Annual leave
Quick apply
13d
Installation Engineer — Fiber, Copper & Infrastructure
Network Squad Ltd —Birmingham
- Part-time
- IT
- In-person
- Hand tools
- Flexible schedule
Quick apply
3d
Installation Field Engineer - Remote
ORBITAL NET LIMITED —Nechells
- £26,000 - £28,000 a year
- Overtime
- Remote
- Driving
- Communication skills
Quick apply
Sales Advisor
BT —Birmingham
- £27,835 a year
- Full-time
- Communication skills
- Annual leave
3d
WiMAX & Fibre Field Engineer - Remote
ORBITAL NET LIMITED —Nechells
- £25,500 - £28,000 a year
- Monday to Friday
- Remote
- Driving
- Travel
- Computer networking
Quick apply
Civils Operative (Telecoms)
Mikrolink Telecommunication UK Ltd —Birmingham
- From £29,000 a year
- Full-time
- In-person
- Sick pay
Quick apply
13d
OSS Technician
Hitachi —Birmingham
- Full-time
- English
- Travel
- IT
- Flexible schedule
3d
Sales Executive – Telecoms / VoIP
Coconut Lime —Birmingham
- £35,000 - £65,000 a year
- Full-time
- Sales
Quick apply
Sales Administrator
BT Local Business Birmingham to Hereford —Birmingham
- £26,437 - £27,637 a year
- Full-time
- Microsoft Excel
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
3d
Inside Sales Acquisition Account Manager
BT Group —Birmingham
- Sales
- IT
- Communication skills
OSS Technician
Hitachi Rail —Birmingham
- Full-time
- English
- Travel
- Communication skills
- Flexible schedule
3d
Engineer - Networks
M Group —Warwick
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee discount
11d
Project Engineer- Survey
M Group —Coventry
- Microsoft Office
- Annual leave
- Employee assistance programme
Project Coordinator
wavenet —Solihull
- Full-time
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
Field Services Engineer (Fibre)
Exponential-e —Birmingham
- Microsoft Word
- Microsoft Outlook
- IT
- Referral programme
Quick apply
Senior Associate / Associate - Utilities
Stantec —Birmingham
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
10d
Payments Sales Specialist
Langley Compass Group —West Bromwich
- Full-time
- Hybrid work
- Sales
- Presentation skills
- Travel
Quick apply

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Telecoms Support Desk Engineer

SOUTHERN COMMUNICATIONS LIMITED
Quinton

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
7 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
LAN
Firewall
DHCP
VoIP
Continuous improvement
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

Telecoms Support Desk Engineer

Location: Quinton, Birmingham

Salary £30,000 - £35,000

The Telecoms Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls - advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £30,000.00-£35,000.00 per year

Experience:

Telecommunication: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

telecommunications jobs in birmingham, eng

Telecoms Support Desk Engineer

1st Line NOC Engineer

Project Technician / Engineer - Midlands

Telecoms Technical Specialist - Core Networks

Installation Engineer — Fiber, Copper & Infrastructure

Installation Field Engineer - Remote

Sales Advisor

WiMAX & Fibre Field Engineer - Remote

Civils Operative (Telecoms)

OSS Technician

Sales Executive – Telecoms / VoIP

Sales Administrator

Inside Sales Acquisition Account Manager

OSS Technician

Engineer - Networks

Project Engineer- Survey

Project Coordinator

Field Services Engineer (Fibre)

Senior Associate / Associate - Utilities

Payments Sales Specialist

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