Helpdesk Work, Jobs in Bishopstoke, Ham (with Salaries)

Help Desk Operator
OCS Group —Eastleigh
- Monday to Friday
- Microsoft Powerpoint
Quick apply
7d
ERP Support Helpdesk
Medatech UK —Eastleigh
- From £28,000 a year
- Full-time
- Computer literacy
- SQL
- Computer skills
- Sick pay
Quick apply
20h
Receptionist / Facilities Assistant HIWFRS624124
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Word processing
- Databases
- Front desk
Service Desk Administrator - Saturday & Bank Holiday only
Retail-FCL —Basingstoke
- From £13.50 an hour
- Part-time
- Customer service
- In-person
- Employee discount
Quick apply
5d
IT Apprentice
Polarkold Distribution Ltd —Hilsea
- £20,000 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
4d
Customer Support Administrator
Cleansing Service Group Limited —Whiteley
- £28,371 a year
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
- Employee discount
- Referral programme
Quick apply
Support Technician (EMEA Helpdesk)
Utelogy —Basingstoke
- Full-time
- Hybrid work
- Communication skills
Quick apply
Contract Support Administrator
JIK-Integral UK Limited —Southampton
- Full-time
- Computer literacy
- Computer skills
- Budgeting
Quick apply
Maintenance Coordinator
MKG Building Services Limited —Fareham
- £29,000 - £30,000 a year
- Full-time
- Writing skills
- Continuous improvement
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Associate Corporate IT Engineer
cloudpay —Andover
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Bereavement leave
8d
Data Centre Engineer
ONNEC Group —Basingstoke
- £35,000 - £44,000 a year
- 12 hour shift
- Maintenance
- Travel
Quick apply
8d

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Help Desk Operator

OCS Group -
Eastleigh

Quick apply

Job details

Fixed term contract
7 days ago

Qualifications

Microsoft Powerpoint
Supplier ordering
Customer service call handling
Inbound customer enquiry call handling
CAFM software
Internal department liaison
Purchase order creation
Procurement support
Customer support
Customer interaction
Planned maintenance

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Working Pattern

Monday to Friday 8am - 5pm, 1 hour lunch

OCS are looking for an enthusiastic and capable individual to form a key part of the team. To be responsible for all aspects of the Helpdesk operations required for Planned Preventative Maintenance (PPM), Reactive Works, and Project Works for an assigned region, customer or discipline in accordance with both client and EMCOR Fire and Security requirements. To communicate clearly with other personnel and departments and win the commitment of others to achieving high levels of operational performance.

Key Responsibilities:

To receive and action direct telephone and email requests for service in accordance with the Help Desk procedures, answering calls and written instructions in a professional and personable manner
To monitor and record the response of F&S Engineers to Help Desk requests and to ensure customer satisfaction with the service
To control the administration of Planned Maintenance system, in accordance with F&S standard procedures including the issuing and tracking of Planned Maintenance dockets and managing customer meeting arrangements.
To monitor and record the response of F&S Engineers to Planned Maintenance dockets and to ensure follow up works are logged, actioned and completed
Engage approved sub-contractors and suppliers for outsourced services in accordance with F&S standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook programmes/site visit documentation, and the induction of subcontractor visitors to site.
Ordering of equipment and services from suppliers including parts required by the engineering teams for van stock and site operations and other purchases as required within the Fire and Security team
Record engineer actions and information from dockets and paperwork received from engineering teams in own area and in support of other Help Desk Operators and ensure follow up works are logged, actioned and completed.
To assist with the overall operational output and performance of the Help Desk facility including any other reasonable requests by the F&S Director, F&S Managers or client to suit the changing needs of the business.
To review reports of activity by the out-of-hours service ensuring requests for service, follow up instructions and messages are relayed and actioned in a timely manner.
To ensure OCS F&S meet the contractual KPIs and SLAs and compile and distribute data relating to utilities, maintenance work and operational costs.
To uphold and promote the good name of OCS F&S at all times.
Liaise with police and fire authorities and customers regarding monitored systems.
Liaise with the Alarm Receiving Centre, carrying out administrative tasks for the monitoring of fire and security systems, including collating information, ordering and cancelling accounts, processing daily reports and processing callout rotas.

Personal Specifications:

Organised, self-disciplined, motivated and able to work as part of the team
Good IT skills including MS Word, Excel and Powerpoint
Good level of interpersonal and customer relationship skills
Proven experience within a similar role and CAFM System Experience preferable
Experience of SLA’s and KPI Monitoring

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Quick apply

Refine Your Search

helpdesk jobs in bishopstoke, ham

Help Desk Operator

ERP Support Helpdesk

Receptionist / Facilities Assistant HIWFRS624124

Service Desk Administrator - Saturday & Bank Holiday only

IT Apprentice

Customer Support Administrator

Support Technician (EMEA Helpdesk)

Contract Support Administrator

Maintenance Coordinator

Associate Corporate IT Engineer

Data Centre Engineer

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