Deputy director, customer support & resolution Work, Jobs in Blaydon, Twr (with Salaries)

Customer Care Co-ordinator
BarrattDevelopments —Gateshead
- Customer service
- Microsoft Office
- Programmable logic controllers
Sales & Customer Service Administrator
EO Retail Ltd —Blaydon
- From £13.20 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
4d
Deputy North England Director
Forestry England —Bellingham
- £60,293 - £66,375 a year
- Part-time
- English
- Leadership
- Free parking
- Employee discount
Night Operations Supervisor
Unite Students —Newcastle upon Tyne
- £35,255 a year
- Night shift
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
Third Party Capture Handler
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM) —Newcastle upon Tyne
- Full-time
- Microsoft Word
- Word processing
- Negotiation
- Annual leave
- Employee assistance programme
Claims Team Leader
Tesco Insurance —Newcastle upon Tyne
- £33,040 - £41,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
UK Chief Plant Health Officer and Deputy Director Plant and Bee Health, Plant Varieties and Seeds
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £86,000 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
5d
Complaints and Information Governance Manager (Data Protection Officer)
Darlington Borough Council —Durham
- £50,000 - £54,495 a year
- Full-time
- Presentation skills
- IT
- AI
- Annual leave
- Work from home
10d
Trainee Train Conductor - Newcastle
Northern Trains —Newcastle upon Tyne
- £27,258 - £34,917 a year
- Overtime
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
Customer Field Team Leader
CityFibre —Newcastle upon Tyne
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
Quick apply
Deputy North England Director
Forestry Commission —Hexham
- £60,293 - £66,375 a year
- Full-time
- Presentation skills
Governance and Secretariat Officer
Cabinet Office —Newcastle upon Tyne
- £37,922 - £41,992 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
Executive Assistant to the Head
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Claims Handler
Winn Group —Newcastle upon Tyne
- £27,000 - £31,000 a year
- Overtime
- Organisational skills
- In-person
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
Contact Centre Service Advisor - Newcastle
Sky —Newcastle upon Tyne
- £26,728 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee discount
Customer Support Specialist - Sage HCM
Sage —Newcastle upon Tyne
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
8d
Online Chat Support Agent
Wadley Donovan Gutshaw Consulting —Washington
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Flexible schedule
Quick apply
Claims Handler
Tesco Insurance —Newcastle upon Tyne
- £26,200 - £27,000 a year
- Full-time
- Hybrid work
- Military
- Communication skills
- Free parking
- Employee discount
Property Manager
Exchange Residential —Jesmond
- Full-time
- Microsoft Outlook
- Management
- Sales
Quick apply
1d
Customer Service Representative
TT Electronics plc —Bedlington
- Full-time
- Sales
- Customer service
- Data entry
- Annual leave
- Employee assistance programme

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deputy director, customer support & resolution jobs near blaydon, twr

Customer Care Co-ordinator

BarrattDevelopments -
Gateshead

Apply Now

Job details

Permanent

Qualifications

Customer service
Microsoft Office
Programmable logic controllers
Communication skills
Time management

Full job description

What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to either the Head of Customer Care or Customer Care Office Manager, to support the Head of Customer Care in managing all customer- related issues through to resolution, by direct communications with our internal and external Customers, coordinating the administration of the department to ensure it operates efficiently and effectively.

You will be expected to:

Ensure personal and team compliance with all relevant SHE policies and procedures, putting the safety of our teams as first priority.
To fully adhere to the Barratt Redrow standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction.
Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company’s IT system.
Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day.
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty (or any other warranty provider) and in line with the company’s stated Service Level Agreements.
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost-effective manner.
Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels.
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.
Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently.
Provide administrative support for the Department, to include handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs (a record of minutes or actions arising from a meeting/project) for internal meetings.
Attend appropriate internal meetings to represent the department and be the voice of the customer, promoting improvements in service delivery across functions.
Undertake post-completion satisfaction calls to customers.
Manage customer complaints and resolve legacy issues, where appropriate, efficiently and effectively.
Ensure subcontractors and suppliers perform in adherence with our company SLA, and utilise the Contra Charge Process where applicable.
Update weekly reports and distribute to relevant personnel.
Promote and act in accordance with all Group values, systems, policies and procedures.
Carry out other appropriate ad hoc duties as and when required.

What you'll need?

To be successful in the role, we are looking for:

Experience of working in a professional secretarial/administration role.
Previous experience in a demanding and fast paced customer service environment.
Excellent communication skills, both written and verbal.
Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
A strong team player, supportive of colleagues.
Assertive, tenacious, with an ability to influence others and be resilient to challenging Customer demands.
Self–disciplined, with excellent time management skills and the ability to coordinate a number of priorities.
Ability to multi-task, and work efficiently and accurately under pressure.
Professional, assertive and pleasant manner in dealing with internal and external customers and contacts.

Our Company and Benefits

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

Competitive Salary
Competitive Bonus Scheme
Private Medical Cover - Single Cover
26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Choice of Flexible Benefits
Enhanced Family Friendly Policies

Apply Now

Refine Your Search

deputy director, customer support & resolution jobs in blaydon, twr

Customer Care Co-ordinator

Sales & Customer Service Administrator

Deputy North England Director

Night Operations Supervisor

Third Party Capture Handler

Claims Team Leader

UK Chief Plant Health Officer and Deputy Director Plant and Bee Health, Plant Varieties and Seeds

Complaints and Information Governance Manager (Data Protection Officer)

Trainee Train Conductor - Newcastle

Customer Field Team Leader

Deputy North England Director

Governance and Secretariat Officer

Executive Assistant to the Head

Claims Handler

Contact Centre Service Advisor - Newcastle

Customer Support Specialist - Sage HCM

Online Chat Support Agent

Claims Handler

Property Manager

Customer Service Representative

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