Public facing services officer Work, Jobs in Blisworth, Nth (with Salaries)

Public Facing Services Officer
Foreign, Commonwealth & Development Office —Milton Keynes
- £29,500 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
3d
Discover Northamptonshire - Culture Officer
North Northamptonshire Council —Rushden
- £31,537 - £32,597 a year
- Weekend availability
- Project management
- Travel
- Employee assistance programme
Travel Co-ordination Officer
North Northamptonshire Council —Kettering
- £34,434 - £36,363 a year
- English
- Databases
- Continuous improvement
- Employee assistance programme
3d
Operational Support Officer
HM Courts & Tribunal Service —Milton Keynes
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
3d
Operational Support Officer
HM Courts and Tribunals Service —Milton Keynes
- £25,582 a year
- Part-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
3d
HR MI and Systems Analyst 12mth FTC
FCDO Services —Hanslope
- £33,014 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Databases
9d
Senior Business Support Officer
Civic Recruitment Limited —Kettering
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- Administrative experience
- Flexible schedule
Quick apply
Security Officer - Bicester
Risk Management Security Services —Bicester
- £13.39 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Paid training
Quick apply
12d
Senior Engineer Services Support
Motorola Solutions —Rugby
- Full-time
- Travel
- AI
- Employee stock purchase plan
- Employee assistance programme
10d

Related jobs to explore

Based on your search for public facing services officer

Security Officer – 3 Positions Available
POC Management Ltd —Northampton
Security Operative – 3 Days / 3 Nights / 3 Off*. 3 Days / 3 Nights / 3 Off*. The role involves a variety of security duties, including *access control, CCTV…
£12.95 an hour
Quick apply
2d
Public Facing Services Officer
Foreign, Commonwealth & Development Office —Milton Keynes
Customer Services: Providing guidance, answering queries, and resolving issues for customers across all streams, dealing with them professionally and within…
£29,500 a year
3d

I want to receive the latest job alerts for public facing services officer in blisworth, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

public facing services officer jobs near blisworth, nth

Public Facing Services Officer

Foreign, Commonwealth & Development Office -
Milton Keynes

Apply Now

Job details

Permanent | Full-time
£29,500 a year
3 days ago

Benefits

Annual leave
Company pension
Childcare

Qualifications

Driving Licence
Microsoft Office Suite
Analysis skills
Presentation skills
Customer support
Communication skills

Full job description

Details

Reference number

475578

Salary

£29,500

Milton Keynes based The total package for this role at AO is £29,500 per annum (non-negotiable). This figure includes a non-pensionable, non-consolidated Location Allowance of £1,750.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Contract type

Permanent

Type of role

Other

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Milton Keynes

About the job

Job summary

The Foreign, Commonwealth & Development Office pursues our national interests and projects the UKs role in the world. We promote the interests of British citizens, safeguard the UKs security, defend our values, reduce poverty and tackle global challenges with our international partners. We employ more than 17,000 staff in 179 countries and territories, across our diplomatic and development offices worldwide, which consists of 282 officially designated Posts. Our UK-based staff work in King Charles Street, London, Abercrombie House in East Kilbride and Hanslope Park in Milton Keynes.

Job description

We are looking to recruit talented and enthusiastic individuals to join the Public Facing Services (PFS) department in Hanslope Park, Milton Keynes.

PFS provides important Consular services to British nationals and other members of the public, handling hundreds of thousands of applications a year. The department is dynamic, innovative and fast moving, providing several streams of essential services to
the public unavailable through any other means. Working within this department, you will have a unique opportunity to deliver Consular services in the UK on behalf of the FCDO as part of a friendly, professional, and hard-working team.

Roles and Responsibilities

The successful candidates will be responsible for:
Processing applications at pace across the five service streams listed below, following set FCDO policy and procedures to ensure users receive prompt and professional service. This includes:

➢ Directly supporting British Nationals and others by quickly and accurately processing Legalisation applications and managing customer expectations.
➢ Processing Overseas Birth and Death Registration applications, registering births and deaths, and issuing certificates.
➢ Handling Taking of Evidence overseas cases, ensuring overseas authorities consent to the taking of evidence from their territory via video link.
➢ Processing Service of Process cases, ensuring court documents are served overseas via diplomatic channels.
➢ Assessing Academic Technology Approval Scheme applications for overseas students looking to study in the UK.

Customer Services: Providing guidance, answering queries, and resolving issues for customers across all streams, dealing with them professionally and within agreed timeframes to deliver excellent customer service

Person specification

You must be a British Citizen at the time of application and, if invited to interview, you will need to bring proof of identity (British Passport/Driving Licence etc.) with you.

This role requires you to attain Developed Vetting (DV) security clearance.

For more information about this process, click here. Attaining DV will require you to have been resident in the UK for five of the last ten years. At least one year of this must have been a consecutive twelve-month period. Serving overseas with HM Forces, in some other official capacity as a representative of His Majestys Government or having lived overseas as a result of your parents or partners Government employment counts as UK residency for the purposes of security clearances.

It is essential in your application that you provide evidence and proven examples in each of the following Minimum Criteria, the Behaviours and the Technical question as far as you are able to do so. These responses will be further developed and discussed with those candidates invited for interview.

Essential Criteria

Ability to work at pace and complete tasks to a high standard.
Strong interpersonal, team-working and communication skills (oral and written).
Good organisational, analytical and planning skills with the ability to work to tight deadlines.
Competent in the use of Microsoft Office applications.
Ability to make effective decisions, identify problems and propose solutions to maintain a quality service.

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at Pace
Managing a Quality Service
Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

Delivering at Pace
Managing a Quality Service

Benefits

Alongside your salary of £29,500, Foreign, Commonwealth & Development Office contributes £8,546 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

A Civil Service Pension
25 days Annual Leave per annum
9 days Public and Privilege holidays per annum
Learning and Development tailored to your role.

See the attached candidate pack

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Ability and Experience.

Please see the Hints and Tips that are provided for your information about how to prepare Behaviour examples at the Application and/or

Application Stage

You will be required to complete a short application form. You will then be invited to complete a Civil Service Verbal Test and a Civil Service Numerical Test.

If you successfully pass these tests, you will be invited to complete the final stage of the application which will comprise of your CV, 500-word Personal Statement and answering two Behaviour questions. Please ensure that you allow sufficient time to complete the whole application process before the closing deadline.

The Behaviours you will be assessed on at the application stage are as follows:
Delivering at Pace
Managing a Quality Service

IMPORTANT: If you are applying under the Disability Confident Scheme and require Reasonable Adjustments in order to complete your application/ online tests, please ensure Government Recruitment Service (GRS) are aware of this on the date of application and certainly by the closing date. In the event of a large number of applications, we may conduct an initial sift by a lead criterion. For this campaign we will be prioritising Managing a Quality Service. Only candidates who meet the minimum standard in this Behaviour will have the rest of their
application fully assessed.

Interview Stage

At the start of your interview, you will be asked a non-assessed warm-up question about your motivation for applying for the role.

The Behaviours you will be assessed on during the interview are as follows:
Delivering at Pace
Managing a Quality Service
Making Effective Decisions

Please note that the FCDO carries out name-blind (anonymised) recruitment to help build a more diverse and inclusive workforce. The personal information on your Application form and/or CV will be concealed during the sifting phase, and only the names of those who are being invited for Interviews will be made known to the Panel. The FCDO has appointed the Government Recruitment Service to manage the process.

Please see below for indicative dates:

Closing Date for Completed applications: 23:55 on Monday 28th September 2026

Online Testing: Between Thursday 27th August and Monday 28th September 2026

Panel Interview: Week Commencing Monday 2nd November 2026

If you are successful at the application stage, you will be invited to attend a panel interview at the Foreign, Commonwealth and Development Office. This will be held remotely on Microsoft Teams and details will be given to candidates who are successful at the sift stage.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to FCDO from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems reading the Candidate Pack, such as through screen reader software, please contact our Team via [email protected] and we will share a Word version of this.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : FCDO Recruitment Team
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

The FCDOs recruitment processes are underpinned by the principle of selection for appointment on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should, in the first instance, contact [email protected]. If you are not satisfied with the response you receive from the FCDO, you can contact the Office of the Civil Service Commissioners.

Apply Now

Refine Your Search

public facing services officer jobs in blisworth, nth

Related jobs to explore

I want to receive the latest job alerts for public facing services officer in blisworth, nth

Explore jobs in more locations

Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information