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Shared Services Administrator [Data Changes]

Network Rail -
Manchester

Apply Now

Job details

Full-time | Fixed term contract
£25,409 a year
6 days ago

Benefits

Annual leave
Company pension
Free or subsidised travel
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Oracle
Stakeholder liaison
Cost control
Onboarding coordination
Analysis skills
Continuous improvement
Data entry
Communication skills
Analytics

Full job description

Who We Are

Join Network Rail ! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here . We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision .

About the role

Shared Services Administrator [Data Changes]

Contract type: 6-month secondment opportunity. Please note there may be the potential for this opportunity to be extended or become permanent in the future, subject to business requirements.
Location: Manchester Square One
Salary: Band 6 - £25,409.00 pro rata to reflect contract terms
Closing date: Wednesday 2nd September 2026 - please note this role will close early in the event of a high number of applications.

Main Responsibilities

Deliver a right-first-time administration service across the team, ensuring the accurate and timely processing of employee lifecycle activities. This includes onboarding new starters, managing internal transfers, processing employee terminations, administering flexible working requests, handling personal data changes, and carrying out a range of other administrative tasks that directly impact employee pay and records.
Deliver quality administrative outputs to prevent rework. Deliver the compliance to the administration of internal processes.
Consistently apply administration duties within your function.
Take personal ownership for the activities allocated, be aware of related measures and work with others to achieve these key performance indicators within your shared service team.
Undertake administrative tasks and certify that the team has adequate support to undertake other duties.
Update and maintain information held within the shared service centre, certify that when updating records on databases that the information you are entering is up to date and accurate.
Operate within the pre-agreed control framework, demonstrate a control mind set. Continually review the local framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements within shared services. Work with all parties to reduce risk and the cost of control within your team and the wider centre.
Develop / continually improve relations with key stakeholders, play your part in embedding a customer centric culture where all team members consider the impact on customers and their future requirements.
Support the Network Rail better day everyday initiative by highlighting areas of potential improvement at the daily / weekly focus groups.
Work with others to support a culture of operational responsibility where individuals, take personal ownership for delivery.

What are we looking for?

Exceptional customer focus/engagement
Proven administrative / analytical skills
Experience of delivering continuous improvement
Excellent communication skills

What could set you apart when applying?

Occupational knowledge of subject areas
Working towards or educated to degree level or equivalent
Processing high volume activity
ORACLE eBusiness Suite experience

Please note: The criteria outlined in this advert reflect the specific requirements of this role. The attached job description provides full details of the role's responsibilities, essential and desirable criteria and should be considered alongside this information.

Your experience and skills

What's in it for you:

Here are a few of the benefits we offer:

28-day annual leave with the option to buy and sell days

Generous maternity, paternity, and adoption leave to support our employees during significant life moments

Choice of pension schemes

75% discount of leisure travel for you and your family

Private Healthcare (subject to T&Cs)

5 days paid volunteer or carers leave

Up to 75% subsidised Rail and Underground travel

Gym Pass -access to gyms across UK

My Benefits platform- giving national and local retail discount

To find out more explore Working for Network Rail. Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer. All offers of employment are conditional upon satisfactory completion of pre-employment checks. . Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you. Below are some examples of adjustments we can make:

1. Changing a provision, practice or 'the way things are done' For example, we can give candidates extra time to complete online, tasks or interviews as needed.

2. Changing a physical feature of our workplace For example, office/room layout can be adapted to accommodate individual needs.

3. Providing extra equipment or assistance For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.

There are lots of other adjustments we can consider, please just ask! If you have any questions or would like to speak the Resourcing Team, please contact [email protected]

Key Information

Vacancy Details

Number of Positions:

Contract Type:

Fixed-Term

Hours:

Full Time

Salary:

£25,409 - £25,409

Location:

Manchester Square One, Manchester

Geographical Area:

North West England

Closing Date:

02-SEP-2026

Job Category:

Administration & Secretarial

Function:

Route Services

Asset:

Business Services - Shared Services

Organisation:

EM HRSS (348103) G5

Attachments

Shared Services Administrator.doc

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