1st line support Work, Jobs in Bottesford, Lec (with Salaries)

2nd Line Support Technician
Newark and Sherwood District Council —Newark-on-Trent
- £31,022 - £32,597 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Annual leave
2d
IT Engineer (1st/ 2nd Line Support)
CEMA LTD —Nottingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Windows
- SQL
- Free parking
Quick apply
2d
IPS Employment Specialist - Lincolnshire
Shaw Trust —Lincoln
- £29,556 - £35,413 a year
- Communication skills
- Annual leave
- Employee assistance programme
Senior ICT Technician
Redhill Academy Trust —Radcliffe on Trent
- £28,305 - £30,692 a year
- Windows
- Communication skills
- School
- Annual leave
- Employee assistance programme
Housekeeper
Storal —Lincoln
- £12.71 an hour
- Part-time
- University
- Employee discount
- Sick pay
Quick apply
Quality Controller
Blagg and Johnson Ltd —Newark-on-Trent
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Life insurance
Quick apply
12d
ICT Technician
Redhill Academy Trust —Arnold
- £21,904.27 - £26,141.85 a year
- School
- Annual leave
- Employee assistance programme
12d
Regional IT Manager – England North
Teledyne Technologies Inc. —Lincoln
- Full-time
- CAD
- Windows
- IT
- Annual leave
- Employee assistance programme
Head of Construction & Trade Services
Loughborough College —Loughborough
- Up to £54,035 a year
- Full-time
- Doctoral degree
- Communication skills
- Annual leave
7d
Adult Learning LLDD (SEND) Tutor
Inspire: Culture, Learning & Libraries —Nottingham
- £30,023 - £33,698 a year
- Weekend availability
- Customer service
- Microsoft Office
- Travel
Bar Manager
Legends Global (Europe) —Nottingham
- Bar
- Microsoft Excel
- Management
- Annual leave
- Employee assistance programme
Quick apply
8d

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IT Engineer (1st/ 2nd Line Support)
CEMA LTD —Nottingham
To diagnose, resolve, and escalate IT hardware, software, networking, and access-related incidents in a timely and professional manner.
£25,000 - £26,000 a year
Quick apply
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1st Line IT Support Technician
The Computer Doctors Ltd —Northampton
Technicians should be utilising their experience and extensive knowledge of operating systems, standard common hardware and software, to be be able to resolve a…
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2nd Line Support Technician

Newark and Sherwood District Council -
Newark-on-Trent

Apply Now

Job details

Full-time
£31,022 - £32,597 a year
2 days ago

Benefits

Free parking
Annual leave
Company pension
Gym membership
Paid volunteer time

Qualifications

iOS development
Customer service
Firewall
Communication skills
Active Directory
Intune

Full job description

Salary

NS8 £31,022 to £32,597 per annum Pay Award Pending *

Contractual hours

Basis

Full Time

Region

East

Job category/type

Date posted

13/07/2026

Job reference

REQ000519

ICT 2nd Line Support Technician

ICT & Digital Services

Permanent, Full-Time, 37 Hours per week

NS8 £31,022 to £32,597 per annum

Pay Award Pending *

A basic DBS check is required for this role.

We are now recruiting for an ICT 2nd Line Support Technician.

Are you an experienced ICT support professional who enjoys solving technical problems, supporting users, and helping to keep critical systems running smoothly? We're looking for a proactive and customer-focused ICT 2nd Line Support Technician to join our ICT and Digital Services team.

In this role, you will provide second-line technical support across the Council, helping to resolve incidents, maintain ICT infrastructure, and ensure colleagues receive a responsive and reliable service. You'll work across a wide range of technologies, including end-user devices, Microsoft 365, cloud services, networks, telephony, security platforms, audiovisual systems, and servers. You'll also play an important role in cyber security, disaster recovery, ICT projects, and the continual improvement of our digital services.

If you enjoy troubleshooting, working with modern technologies, and delivering excellent customer service, we'd love to hear from you.

Your duties and responsibilities will include, but not be limited to:

Providing effective 2nd line ICT support, resolving incidents, requests and escalations in line with service standards.
Installing, configuring, maintaining and supporting ICT hardware, software, applications, endpoints, servers and network services.
Administering and supporting Microsoft 365, Active Directory, Intune, endpoint security, vulnerability management and related ICT systems.
Supporting cyber security, disaster recovery, business continuity, IP telephony, contact centre, live streaming and audiovisual services.
Managing software updates, ICT assets, licensing compliance, technical documentation and knowledge base content.
Acting as an escalation point for 1st Line Support, providing guidance and mentoring where required.
Working with suppliers and third parties to resolve faults, support service delivery and maintain accurate records.
Assisting with ICT projects, upgrades, implementations and service improvements, including out-of-hours support where needed.

The post requires the individual to have regular access to a vehicle to enable travel within and outside the district in support of Council business. Free staff parking is valid until 31 March 2028

Please refer to the person specification and job description for detailed duties and responsibilities.

Who we are looking for:

Substantial experience working within an ICT support environment.
Experience diagnosing and resolving hardware, software and endpoint issues.
Knowledge of Local Area Networks, Wide Area Networks, firewalls, antivirus and backup solutions.
Experience supporting end users and delivering excellent customer service.
Knowledge of incident, problem, change, asset and security management practices.
Good working knowledge of Microsoft operating systems, Microsoft 365, Active Directory, Android and iOS platforms.
Strong troubleshooting and problem-solving skills.
Excellent written and verbal communication skills, with the ability to explain technical concepts to users with varying levels of technical understanding.
Ability to organise, prioritise and manage competing workloads effectively.
A willingness to learn, develop and keep up to date with new technologies and industry developments.
GCSEs (or equivalent) in English and Mathematics, or relevant work experience.

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to monthly craft sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:

Enrolment in the career average local government pension scheme.
Flexi scheme.
Hybrid working.
A generous annual leave entitlement that increases with service.
Family-friendly benefits.
One days’ paid volunteering leave.
Lifestyle benefits platform.
Funded health cash plan.
Free car parking to 31 March 2028.
£10 a month gym membership at one of our gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.

For an informal chat or more information, please contact Alexander Gamage, Digital Operations Manager on [email protected].

Pay Award from 1 April 2026 still under negotiation.

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.

We will not accept CVs from unsolicited recruitment agencies.

We recommend you submit your application early, as we often receive a large number of applications and therefore we reserve the right to close the advert early

Closing Date: 30th July 2026

Interview: W/C 3rd August 2026

Apply Now

Refine Your Search

1st line support jobs in bottesford, lec

2nd Line Support Technician

IT Engineer (1st/ 2nd Line Support)

IPS Employment Specialist - Lincolnshire

Senior ICT Technician

Housekeeper

Quality Controller

ICT Technician

Regional IT Manager – England North

Head of Construction & Trade Services

Adult Learning LLDD (SEND) Tutor

Bar Manager

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