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Application Support & Product Executive

Bubblegate
Ashford

Quick apply

Job details

Full-time
£25,000 a year
11 days ago

Benefits

Company pension

Qualifications

Driving Licence
Computer Science
Customer service
No experience needed
Bachelor's degree
Product management
IT
Customer support
Application support
SaaS

Full job description

Application Support & Product Executive

The Perfect First Step Into Tech, Software & Product Careers

Rural Ashford – Office-based

Own transport required

£25,000 + benefits

Monday to Friday, 9.00 am – 5.30 pm

No experience needed — just curiosity, confidence and a willingness to learn.

Looking for a graduate job that isn't just answering emails all day? Want a career, not just a first job?

We're a small, growing software and digital solutions business near Ashford, and we're looking for our next Application Support & Product Executive — someone at the start of their career who wants to build real, transferable skills in software, customer support and product management.

You'll start by learning the ropes in customer and application support, and as your confidence grows, you'll take ownership of real products, become the internal go-to expert, and help shape how customers use our software. Within your first year or two, this role can genuinely open the door to becoming a Product Owner, Product Specialist or Customer Success Manager.

Why This Is a Great Graduate Role

You don't need a computer science degree or coding skills — just an interest in how technology works and the ability to explain things clearly
Real career progression, not a dead-end support job — this is designed to grow into product ownership
Varied, hands-on work across customer support, software, product and business operations, so you'll build a genuinely broad skill set
Small, close-knit team where you'll be trusted with real responsibility early on, not stuck doing admin in a corner
Training and mentorship as you build your knowledge of our products and the SaaS industry

What You'll Be Doing

Being the first point of contact for customer queries by phone, email and online
Investigating issues and solving straightforward problems yourself
Passing trickier technical issues to the development team, with the right information attached
Helping new customers get set up and confident using our software
Running product demos and training sessions for customers
Writing user guides and support documentation
Becoming a specialist ("product champion") for specific software products
Feeding customer feedback back to the development and leadership teams
Spotting opportunities where customers could benefit from other products or features
Helping test new features and product releases before launch
Picking up general customer operations tasks, including invoicing
Getting stuck into wider business activities — events, communications, occasional marketing

What We're Looking For

This role is ideal for a recent graduate, school/college leaver, or anyone early in their career — including those coming from retail, hospitality, customer service or any job where they've learned to deal with people and problems.

You'll do well here if you are:

A confident, patient communicator who enjoys helping people
Genuinely curious about technology and digital products
A natural problem-solver who likes figuring things out
Organised enough to juggle several customer queries at once
Proactive — happy to take initiative rather than wait to be told what to do
Flexible and up for pitching in wherever a small business needs support
Comfortable picking up new software and online systems quickly
Able to explain things simply, without hiding behind jargon

No prior experience in software, IT or SaaS is required — though if you've had a part-time job, internship, placement or society role that involved customer contact, problem-solving or organisation, we'd love to hear about it.

What's On Offer

£25,000 starting salary
5% employer pension contribution
20 days' holiday plus bank holidays
Your birthday off
Real, hands-on experience across application support, customer operations and SaaS products
A clear route towards product ownership as you grow with the business
A supportive, close-knit team invested in your development

Please note: due to our rural location, you'll need access to your own transport.

Job Type: Full-time

Pay: £25,000.00 per year

Ability to commute/relocate:

Ashford TN25 6BE: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor's (preferred)

Work Location: In person

Quick apply

Refine Your Search

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