Quality & performance analyst Work, Jobs in Brierley Hill, Wmd (with Salaries)

Quality & Performance Analyst
National Highways —Birmingham
- £36,200 - £40,450 a year
- Full-time
- Continuous improvement
- Contracts
- Analytics
5d
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
Reporting Analyst
Homes England —Birmingham
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
6d
Client Advisory Analyst
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Research
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Digital Performance Analyst
Halfords —Redditch
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
IT Service Analyst
HM Revenue and Customs —Birmingham
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
6d
Data and IT Support Administrator
Carers Trust Heart of England —Coventry
- £12,480 - £13,312 a year
- Part-time
- CRM software
- Data analysis skills
- Analysis skills
- Free parking
- Store discount
Quick apply
10d
PMO Co-ordinator
Laing O'Rourke —Birmingham
- Continuous improvement
- Travel
- Communication skills
Business Analyst (12-month FTC)
Low Carbon Contracts Company —Birmingham
- £50,000 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Quick apply
Retail Operations Analyst
Im Beyonds Business and Creative Solutions —Birmingham
- £36,000 - £41,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- POS
Quick apply
Senior Analyst- Analysis and Insight
National Crime Agency —Birmingham
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
- Sick pay
Senior Data Analyst
Halfords —Redditch
- Up to £57,846 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
First Team Scout
Wolverhampton Wanderers FC —Wolverhampton
- Weekend availability
- Computer literacy
- English
- Experience working with children
2d
Head of Performance Partners
Convergence Group —Solihull
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Human resources
Quick apply
Lead Frontend Developer (3-6 month Contract)
Inspired Thinking Group (ITG) —Birmingham
- Remote
- Team management
- Mentoring
- AI
Quick apply
Business Analyst
SCC —Birmingham
- Monday to Friday
- Hybrid work
- No degree
- Agile
Technical Business Analyst - MES & Digital Solutions
Thermo Fisher Scientific —Birmingham
- Full-time
- Computer Science
- ERP systems
- English
The Core Engineering - Software Engineer - Analyst - Birmingham
Goldman Sachs —Birmingham
- Full-time
- Master's degree
- Maths
- Bachelor's degree
- Employee assistance programme
Facilities Helpdesk Administrator
ISS Facility Services —Birmingham
- Computer literacy
- Continuous improvement
- Quality control
Quick apply
6d
EO - Operational Service Manager Problem Analyst
Insolvency Service —Birmingham
- £30,000 - £34,252 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
2d

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Quality & Performance Analyst

National Highways -
Birmingham

Apply Now

Job details

Full-time
£36,200 - £40,450 a year
5 days ago

Qualifications

Contract management
Stakeholder collaboration
NEC contracts
Stakeholder liaison
Internal quality management system auditing
Compliance audits
ISO 9001
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Contracts
Management reporting
Multidisciplinary collaboration
Quality management system (QMS) implementation
Internal quality assurance
Analytics

Full job description

About the job.

National Highways currently has an exciting opportunity for a Quality and Performance Analyst to join our team, based in Birmingham, West Midlands or Mansfield, East Midlands. In this role, you will be responsible for delivering regional performance reporting and supporting the implementation and embedment of performance measurement and management as essential tools for effective contract delivery. A key part of the role will also involve supporting the management and assurance of quality across our contracts, ensuring alignment with our Delivery Plan and driving continuous improvement.

Review Quality Management practices across regional contracts, using performance monitoring and trend analysis to identify improvements, recognise good performance, and address issues through Nonconformity Reports (NCRs) and quality improvement plans.
Deliver, in collaboration with the wider Quality and Performance Assurance (QPA) team, the regional audit programme, encompassing both internal and external audits.
Collaborate with regional and national Operations teams to drive improvements and implement performance reporting, KPIs, and metrics that enhance visibility and allow better understanding of the region’s performance.
Understand and apply relevant standards and contract management documentation within Asset Delivery to support delivery in line with required quality, safety, cost, time, and specification standards.
Work with suppliers and internal teams to drive consistency across the region and nationally and ensure continuous improvement.
Develop and maintain Quality Management documentation. Championing a culture of continuous improvement across the region by ensuring performance feedback and lessons learned are captured, tracked, and monitored through to delivery.

About you.

Understanding of Quality Management Systems, managing non-conformance reports (NCRs), and driving continuous improvement through structured quality processes.
Experienced in undertaking internal and external audits, with an understanding of ISO 9001 (and/or other relevant standards). ISO 9001 Lead Auditor is highly desirable.
Competent in using metrics and data analysis to monitor, interpret, and report on performance, identifying trends and opportunities for improvement.
Proven ability to build and maintain collaborative working relationships across multidisciplinary teams and stakeholders to support shared goals and service delivery.
Familiar with NEC (or similar) contract frameworks and their application in operational environments, ensuring compliance with contractual and quality obligations.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds

Apply Now

Refine Your Search

quality & performance analyst jobs in brierley hill, wmd

Quality & Performance Analyst

Technology Analyst - PMO (UK Remote)

Reporting Analyst

Client Advisory Analyst

Digital Performance Analyst

IT Service Analyst

Data and IT Support Administrator

PMO Co-ordinator

Business Analyst (12-month FTC)

Retail Operations Analyst

Senior Analyst- Analysis and Insight

Senior Data Analyst

First Team Scout

Head of Performance Partners

Lead Frontend Developer (3-6 month Contract)

Business Analyst

Technical Business Analyst - MES & Digital Solutions

The Core Engineering - Software Engineer - Analyst - Birmingham

Facilities Helpdesk Administrator

EO - Operational Service Manager Problem Analyst

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