Sr.dir,patient experience Work, Jobs in Brighton, Eng (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Patient Care Coordinator
Crystal Pathways —Brighton
- £25,420 - £30,000 a year
- Full-time
- Experience working with children
- Case management
- Data entry
- Store discount
- Employee discount
Quick apply
6d
Legitimate Relationship Auditor
University Hospitals Sussex NHS Foundation Trust —Worthing
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
5d
Bank Receptionist
Spire Healthcare —Hove
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
5d
Mental Health Specialist (full-time)
Franciscan Children's —Brighton
- £19.83 - £29.49 an hour
- Full-time
- Hospital
- Patient care
- School
Pharmacy Accuracy Checker (ACDA or ACPT)
Kamsons Pharmacy —Brighton
- Full-time
- Customer service
- Cleaning
- In-person
- Store discount
- Employee discount
Quick apply
17h
Front of House Support
ISS Facility Services —Hove
- Computer literacy
- Front desk
- Communication skills
Quick apply
Support Worker £20 p/h
Leo Healthcare —Brighton
- £20 an hour
- Part-time
- Medication administration
- First Aid Certification
- Driving
- Referral programme
Quick apply
1d
Wellbeing Service:  Freelance Coordinator and Practitioner
Rockinghorse Children's Charity —Brighton
- Up to £190 a day
- Part-time
- Hospital
- Experience working with children
- Organisational skills
Quick apply
Passenger Assistant
Road Runners Meco Ltd —Haywards Heath
- £17.21 an hour
- Childcare
- Experience working with children
- In-person
Quick apply
Clinical Research Associate
IQVIA —Brighton
- Full-time
- No degree
- Travel
- Recruiting
Legal Secretary Medical NHS Negligence Experience Essential
Allison Jeffery Skin Health and Laser Clinic —Withdean
- £100 - £200 a day
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
- Free parking
- Flexible schedule
Quick apply
1d
First Responder
sremgltd —Littlehampton
- £15 an hour
- Temporary
- Anatomy knowledge
- Vital signs
- Medication administration
- Annual leave
- Flexitime
Quick apply
13d
Patient Service Advisor (GP Practice)
Practice Plus Group IUC —Brighton
- £13.77 an hour
- GP surgery experience
- Administrative experience
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Consultant | Night & Day Shift | Perm | Hybrid
Teladoc Health UK —Brighton
- £27,500 a year
- 8 hour shift
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
10h
Saturday Pharmacy Assistant
Kamsons Pharmacy —Brighton
- Up to £12.71 an hour
- Part-time
- Sales
- Customer service
- Cleaning
- Store discount
- Employee discount
Quick apply
Phlebotomist
Saltdean and Rottingdean Medical Practice —Brighton
- £17,550 a year
- Part-time
- In-person
- Communication skills
- Free parking
Quick apply
Dental Assistant / Trainee Dental Nurse
Brighton Implant Clinic —Brighton
- From £13 an hour
- Full-time
- CAD
- Customer service
- Bachelor's degree
- Employee discount
Quick apply
Part-time Sales Assistant
Silver Scene Ltd —Brighton and Hove
- From £12 an hour
- Part-time
- Cleaning
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
Pharmacy Healthcare Assistant
Kamsons Pharmacy —Brighton
- Up to £12.71 an hour
- Part-time
- Sales
- Patient care
- Cleaning
- Employee discount
Quick apply
9d

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Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

sr.dir,patient experience jobs in brighton, eng

Sr.Dir,Patient Experience

Patient Care Coordinator

Legitimate Relationship Auditor

Bank Receptionist

Mental Health Specialist (full-time)

Pharmacy Accuracy Checker (ACDA or ACPT)

Front of House Support

Support Worker £20 p/h

Wellbeing Service:  Freelance Coordinator and Practitioner

Passenger Assistant

Clinical Research Associate

Legal Secretary Medical NHS Negligence Experience Essential

First Responder

Patient Service Advisor (GP Practice)

Customer Service Consultant | Night & Day Shift | Perm | Hybrid

Saturday Pharmacy Assistant

Phlebotomist

Dental Assistant / Trainee Dental Nurse

Part-time Sales Assistant

Pharmacy Healthcare Assistant

I want to receive the latest job alerts for sr.dir,patient experience in brighton, eng

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