Treatment care coordinator/compliance lead Work, Jobs in Broadway, Wor (with Salaries)

Treatment Care Coordinator/Compliance Lead
MILTON DENTALPRACTICE —Chipping Norton
- £32,000 - £33,500 a year
- Full-time
- Sales
- Continuous improvement
- Organisational skills
- Free parking
- Annual leave
Quick apply

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Treatment Care Coordinator/Compliance Lead
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Treatment Care Coordinator/Compliance Lead

MILTON DENTALPRACTICE -
Chipping Norton

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Job details

Full-time
£32,000 - £33,500 a year

Benefits

Free parking
Annual leave
Company pension
Employee discount

Qualifications

Care record keeping
Guest check-in and check-out
Dental assisting
Clinical record keeping
Dental experience
Sales
Dental receptionist
Patient appointment coordination
Internal quality management system auditing
Compliance audits
Patient service
Dental software
Organisational compliance experience
Compliance management
Quality assurance
Appointment booking and call handling
Continuous improvement
Care Quality Commission compliance oversight
Client services
Healthcare practice management
Clinical compliance monitoring
Organisational skills
Treatment planning
Care Quality Commission standards
Appointment scheduling
Patient record updating
Managing patient records
Internal quality assurance
Corporate regulatory compliance oversight
GDC

Full job description

About Us

Milton Dental Practice is a well-established dental practice based in the village of Milton under Wychwood, (12mins away from Chipping Norton) known for delivering high-quality patient care in a warm, professional environment. As we continue to grow, we're looking for a detail-oriented and personable professional to take on a hybrid role combining regulatory compliance and treatment coordination.

This is a fantastic opportunity for someone who enjoys variety, thrives on organisation, and wants to play a central role in both the smooth running of the practice and the patient journey.

The Role

As Treatment Coordinator /Compliance Lead , you'll be the backbone of our practice's regulatory standards while also guiding patients through their treatment journey from consultation to completion. You'll split your time between ensuring the practice meets CQC and GDC requirements, and being the friendly, knowledgeable point of contact for patients considering or undergoing treatment. This is a flexible, hands-on role — as a qualified dental nurse, you'll also be expected to step in chairside or on reception whenever the practice needs extra support.

Key Responsibilities

Treatment Coordination

Guide patients through proposed treatment plans, costs, and finance options
Act as the key liaison between clinicians and patients, ensuring clarity and confidence at every stage
Manage patient enquiries, consultations, and follow-ups for complex or high-value treatments
Support case acceptance through clear communication and excellent customer service
Coordinate appointment scheduling for multi-stage treatment plans
Maintain accurate patient records and treatment documentation in line with compliance standards

Clinical & Reception Support

Provide chairside dental nursing support as and when needed, in line with GDC scope of practice
Step in on reception to cover appointment bookings, patient check-in/check-out, and phone enquiries during busy periods, staff absence, or leave
Help ensure smooth day-to-day running of the practice by flexibly supporting both clinical and front-of-house team
Compliance
Maintain and update the practice's compliance with CQC (Care Quality Commission) standards and GDC (General Dental Council) requirements
Manage and update policies, protocols, and standard operating procedures (SOPs)
Oversee infection control audits, radiation protection (IRMER), and health & safety records
Maintain accurate staff training records, DBS checks, and CPD logs
Prepare the practice for CQC inspections and manage any resulting action plans
Ensure GDPR compliance and patient data handling standards are upheld
Liaise with external bodies (CQC, NHS England/ICB, indemnity providers) as required
Conduct internal audits and lead on continuous improvement initiatives

About You

Qualified dental nurse (GDC registered) with proven reception experience is essential — you'll be expected to support chairside and on the front desk when needed
Previous experience in a UK dental setting is essential
Prior experience in a compliance, quality assurance, or practice management role is highly desirable
Experience as a Treatment Coordinator or in a patient-facing sales/coordination role is a strong advantage
Sound understanding of CQC, GDC, IRMER, and GDPR requirements (or a strong willingness to learn quickly)
Exceptional organisational skills and meticulous attention to detail
Confident, warm communicator with excellent interpersonal skills
Comfortable working with dental software (e.g. SOE, Dentally, R4, or similar)
Self-motivated, proactive, and able to manage competing priorities

What We Offer

Competitive salary based on experience
Pension scheme
28 days annual leave entitlement
Ongoing training and CPD support
Supportive, friendly team environment

To apply

Please send your CV to [email protected].

Pay: £32,000.00-£33,500.00 per year

Benefits:

Company pension
Employee discount
Free parking

Work Location: In person

Quick apply

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