Front office Work, Jobs in Brompton On Swale, Nyk (with Salaries)

Reception Manager
Aysgarth Falls Hotel —Leyburn
- £36,000 a year
- Weekend availability
- Hotel
- Team management
- Organisational skills
Quick apply
3d
Night Porter
HandPickedHotels —Yarm
- From £14 an hour
- Weekend availability
- Bar
- Hotel
- Front desk
- Free parking
- Employee assistance programme
Hotel Receptionist
Holiday Inn Darlington North —Darlington
- £12.71 an hour
- Part-time
- Hospitality
- Hotel
- Front desk
Quick apply
3d
Administration Assistant
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Middlesbrough
- £25,272 a year
- Weekend availability
- Microsoft Office
- Administrative experience
- Organisational skills
10d
Postperson with Driving
Royal Mail Group —Northallerton
- £13.68 an hour
- Part-time
- Customer service
- Employee discount
Guest Services Assistant
Swinton Park Hotel —Masham
- £26,437 a year
- Weekend availability
- Hotel
- Front desk
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Commercial Sales Manager
Thirsk Lodge Barns —Thirsk
- Temporary
- Hospitality
- Analysis skills
- Organisational skills
Quick apply
6d
Ecommerce and Trading Manager
Cedarcrest Global Trading Limited —Newton Aycliffe
- £42,000 - £46,000 a year
- Full-time
- Social media management
- Merchandising
- In-person
- Free parking
- Employee discount
Quick apply
3d
HOUSEKEEPING SUPERVISOR
Grantley Hall —Grantley
- Hotel
- Guest services
- Communication skills
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- Annual leave
Quick apply
Senior Carer
Lago Homecare —Yarm
- £14.50 an hour
- Part-time
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Safeguarding Social Worker
Middlesbrough Council —Middlesbrough
- £35,412 - £44,075 a year
- Full-time
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Senior Veterinary Surgeon
Vets Now —Middlesbrough
- Up to £90,000 a year
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- Annual leave
Front Office Manager
Leonardo Hotel Middlesbrough —Middlesbrough
- Day shift
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Reception Manager

Aysgarth Falls Hotel
Leyburn

Quick apply

Job details

Permanent | Full-time
£36,000 a year
3 days ago

Qualifications

Guest check-in and check-out
Front of house supervision
Guest relations
Hotel and accommodations experience
Process improvement
Internal department liaison
Performance management
Hotel guest services experience
Team management
Organisational skills
Front desk
Management reporting
Training & development
Cash handling
Leadership
Communication skills
Hotel front office operations
Rota coordination

Full job description

The Opportunity

We are looking for an experienced and ambitious Reception Manager to join the team at Aysgarth Falls Hotel and take ownership of the reception operation as we embark on an exciting new chapter for the hotel.

This is not a role where you will simply inherit an established department. You will be responsible for helping to build the reception operation from the ground up, putting the right systems, procedures and standards in place and creating a professional, guest-focused front office team.

This is a big project and an ideal opportunity for someone who enjoys a challenge, likes building things properly and wants to make a genuine impact.

We are particularly interested in candidates who have previously set up, opened or significantly restructured a hotel reception operation and have strong, hands-on hotel experience.

The Role

As Reception Manager, you will take full ownership of the front office operation and be responsible for ensuring an exceptional guest experience from the first enquiry through to departure.

You will be expected to establish the foundations of the department, including:

Creating and implementing reception procedures and operating standards.
Developing comprehensive SOPs and ensuring they are consistently followed.
Setting up check-in and check-out procedures.
Establishing reservation and booking processes.
Implementing effective communication procedures between Reception and all hotel departments.
Setting up guest information and concierge procedures.
Developing systems for handling guest requests, complaints and feedback.
Establishing cash handling, banking and reconciliation procedures.
Managing room allocations, arrivals and departures.
Ensuring accurate billing and account management.
Working closely with Housekeeping to ensure rooms are ready and available on time.
Supporting the implementation and effective use of the hotel's PMS.
Creating reception rotas and managing staffing levels.
Recruiting, training and developing the reception team.
Establishing clear performance standards and expectations.
Monitoring guest feedback and driving continuous improvements.
Supporting upselling and maximising opportunities to increase hotel revenue.

Building the Reception Department

A key part of this role will be building the reception department from scratch.

We need someone who can walk into a blank canvas, understand what needs to be done and put a professional operation in place.

You will have the opportunity to shape:

Reception structure and staffing.
Procedures and systems.
The complete guest journey.
Training and development.
Front office standards.
Communication between departments.
Upselling and revenue opportunities.
Guest experience.
Operational reporting and KPIs.

We want someone who will take ownership and make things happen, rather than wait to be told what to do.

Leadership

You will lead and develop the reception team, creating a culture that is professional, welcoming and accountable.

Your responsibilities will include:

Recruiting and training team members.
Creating rotas and managing holiday requests.
Coaching and developing the team.
Setting clear service standards.
Conducting regular team briefings.
Managing performance.
Leading by example and remaining hands-on when required.

About You

We are looking for someone with:

Essential

Strong previous experience within a hotel reception or front office environment.
Previous experience as a Reception Manager, Front Office Manager or similar senior hotel position.
Experience setting up, implementing or significantly improving a reception operation.
Strong knowledge of hotel PMS systems.
Excellent guest service skills.
Strong organisational and communication skills.
Experience managing and developing a team.
Excellent problem-solving ability.
Confidence to make decisions and take ownership.
Flexibility to work 5 days over 7, including weekends.

Ideally, You Will Be

A builder – someone who enjoys creating systems and processes from the ground up.
A problem solver – able to find solutions rather than wait for someone else to provide them.
Hands-on – comfortable working alongside the team when required.
Highly organised – able to bring structure to a developing operation.
Guest focused – passionate about delivering an excellent experience.
Commercially aware – understands the importance of upselling and maximising hotel revenue.
Ambitious – excited by the opportunity to grow with Aysgarth Falls Hotel.
Resilient – comfortable working through the challenges that come with a major project.

Why Join Aysgarth Falls Hotel?

This is an opportunity to join Aysgarth Falls Hotel at a really exciting stage of its development.

You won't be stepping into a department where everything is already established. Instead, you will have the opportunity to build the reception operation, create the standards, develop the team and shape how the hotel operates for years to come.

Your experience, ideas and leadership will genuinely make a difference.

If you are someone who looks at a project like this and thinks “I’d love to build that”, rather than “that sounds like hard work”, this could be the opportunity for you.

What We Offer

£36,000 per annum
40 hours per week
5 days over 7
Weekend availability required
The opportunity to build a reception department from scratch
Significant scope to influence the future operation of Aysgarth Falls Hotel
A challenging and rewarding project
Opportunity for career development as the hotel grows

Ready for the Challenge?

We are looking for someone who can take ownership, build something exceptional and help take Aysgarth Falls Hotel to the next level.

If you have the experience, energy and ambition to take on a project of this scale, we would love to hear from you.

Pay: £36,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

front office jobs in brompton on swale, nyk

Reception Manager

Night Porter

Hotel Receptionist

Administration Assistant

Postperson with Driving

Guest Services Assistant

Commercial Sales Manager

Ecommerce and Trading Manager

HOUSEKEEPING SUPERVISOR

Senior Carer

Safeguarding Social Worker

Senior Veterinary Surgeon

Front Office Manager

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