Overview
Are you passionate about technology and eager to kick-start your career in IT support? As an IT Support Apprentice, you will embark on an exciting journey to develop essential skills in computer networking, hardware, software troubleshooting, and customer service. This paid apprenticeship offers a dynamic environment where you will gain hands-on experience supporting a wide range of IT systems and users.
Annual wage
£15600 a year
Working week
Monday - Friday 9am - 5pm
Total hours per week: 37.5 hours a week
Expected duration
16 Months
Apprenticeship level
Advanced
Level 3 (A level)
Main Duties and Responsibilities
- Respond to Helpdesk requests remotely via the IT ticketing system
- Help desk calls - taking help desk calls and logging them in the IT ticketing system
- Hardware and software repairs
- Installation of hardware and software
- Carry out network documentation and reporting
- Assisting with sourcing spare parts and replacement equipment
- Assisting the Technical team with maintenance tasks and installs
What training will the apprentice take and what qualification will the apprentice get at the end?
On completion, the Apprentice will be awarded the Level 3 Information Communications
Technician Apprenticeship.
The apprentice's training schedule
The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
- Network Fundamentals
- Mobility and Operating Systems
- Cloud Fundamentals
- IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.
Additional training information
- We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small.
- Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer. Learning the skills you need to be successful in the role and complete the apprenticeship.
- You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio.
What is the expected career progression after this apprenticeship?
The employer is looking to offer full time employment upon successful completion of the Apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
The majority of our management team started out as apprentices, and we have a history of training and developing well-rounded staff members from apprenticeship level.
Requirements and prospects
Desired skills and personal qualities
- Communication skills
- IT hardware knowledge
- PC building
- Knowledge of MS365
- Passion for IT
- Basic knowledge of networks
- Attention to detail
- Customer care skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
· GCSE or equivalent English (Grade A*-C / 9-4) essential
· GCSE or equivalent Maths (Grade A*-C / 9-4) essential
Things to consider
Must have a Valid UK Driving license and use of a car as you will need to travel between the school and the main office based in Cranfield Technology Park, Cranfield University (especially within the 1st few weeks of the apprenticeship for training.)
All appointments are subject to a satisfactory enhanced DBS disclosure.
About the employer
Our clients mission is quite simple – to provide Outstanding ICT Support for Schools. The Support Service provides a local, familiar, on-site presence together with an integrated remote management solution, delivering a high-quality, responsive and personalised ICT service.
Pay: £15,600.00 per year
Benefits:
- Free parking
- On-site parking
Ability to commute/relocate:
- Buckingham MK18 1AT: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why have you applied for the IT apprenticeship opportunity and skills and qualities do you have that would make you the ideal candidate?
- Do you have knowledge of IT hardware and building PCs?
- Do you have knowledge and experience of working MS365?
- If you were offered the opportunity would you be happy working within a school IT Support Team and would you be happy to commute to the main office in Cranfield when required?
- If you were offered the apprenticeship opportunity how would you commute daily and how long would this commute take you?
Education:
- GCSE or equivalent (required)
Licence/Certification:
- Driving Licence (required)
Location:
- Buckingham MK18 1AT (preferred)
Work Location: In person
