Please read before applying
This is a combined e-commerce marketplace, customer service and warehouse fulfilment role.
You will be expected to move between computer-based marketplace work and hands-on warehouse duties according to the needs of the business. This is not a remote position, a purely office-based position or a purely warehouse position.
Applicants should have previous practical experience working inside an online marketplace seller account.
About the role
ADCB Ltd sells through multiple eBay accounts, Amazon, Temu and our own websites.
We are looking for a dependable and organised E-commerce Marketplace & Fulfilment Coordinator to help manage our day-to-day online sales operations. The successful candidate will help protect the health and performance of our marketplace accounts, communicate with customers, maintain product listings and support the accurate fulfilment of customer orders.
This position suits someone who takes ownership of their work, notices problems early and is comfortable switching between marketplace administration, customer service and warehouse tasks.
Marketplace account responsibilities
- Regularly check account health, performance notifications, cases and other seller-account issues across our marketplaces.
- Investigate problems and take appropriate action or escalate them promptly.
- Monitor customer feedback and reviews and respond or take action where appropriate.
- Manage customer cases, disputes, cancellation requests and return enquiries.
- Respond professionally and promptly to customer messages.
- Handle customer service enquiries by marketplace message, email and telephone.
- Keep accurate records of important customer and marketplace issues.
- Help identify recurring problems and suggest practical improvements.
Product-listing responsibilities
- Create accurate new product listings across eBay, Amazon, Temu and company websites.
- Update and improve existing listings.
- Check titles, descriptions, categories, product attributes, variations and other listing information before publishing.
- Identify incorrect, incomplete or inconsistent product information.
- Help ensure that marketplace and website information remains accurate and up to date.
Warehouse and fulfilment responsibilities
- Pick customer orders accurately.
- Check products and quantities before packing.
- Pack orders carefully and efficiently for dispatch.
- Process goods-in, including checking and organising incoming stock.
- Process customer returns in accordance with company procedures.
- Help keep stock and working areas organised.
- Maintain a clean, safe and orderly warehouse.
- Support other operational duties during busy periods.
Essential experience and skills
- At least 12 months of practical, seller-side marketplace experience, using eBay Seller Hub, Amazon Seller Central or another major marketplace seller system.
- Experience in several of the following areas:
- Marketplace account health.
- Customer messages and cases.
- Feedback or review management.
- Cancellations and returns.
- Product listings.
- Order processing.
- Strong written and spoken English.
- Confidence communicating with customers by phone, email and marketplace messages.
- Good computer skills and the ability to learn new systems.
- Strong attention to detail.
- The ability to organise and prioritise a varied workload.
- A reliable and responsible approach to work.
- Willingness to undertake regular picking, packing, goods-in and warehouse duties.
- Ability to travel reliably to our Leicester premises for the advertised working hours.
Desirable experience
- Experience with both eBay Seller Hub and Amazon Seller Central.
- Experience managing more than one seller account or marketplace.
- Experience with Temu Seller Centre.
- Experience with multi-channel listing, order-management or stock-management software.
- Experience using spreadsheets for product, order or stock information.
- Previous warehouse fulfilment or goods-in experience.
Training
Training will be provided on our products, internal processes and company-specific systems.
However, this is not a marketplace trainee position. Applicants should already understand how online marketplace seller accounts operate and should be able to provide examples of work they have personally completed.
What we offer
- Company pension.
- Employee discount.
- Free on-site parking.
- Sick pay.
- Company events.
How to apply
Please submit your CV and answer all of the application questions.
In your application, clearly state:
- Which marketplace seller systems you have used.
- How long you used each system.
- The tasks you personally performed.
- Whether you are comfortable carrying out both marketplace and warehouse duties.
Applications that do not demonstrate practical seller-side marketplace experience are unlikely to progress.
Pay: £27,560.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Free parking
- On-site parking
- Sick pay
Ability to commute/relocate:
- Leicester LE5 0HJ: reliably commute or plan to relocate before starting work (required)
Application question(s):
- This role combines marketplace administration and customer service with picking, packing, goods-in, returns and warehouse organisation. Are you comfortable carrying out both parts of the role?
- How much work experience do you have using an online marketplace seller account such as eBay Seller Hub, Amazon Seller Central or Temu Seller Centre?
- Name the marketplace seller systems you have used and describe the tasks you personally performed on each one. Please be specific and do not describe tasks completed by your wider team.
- Are you comfortable speaking with customers professionally by telephone as well as responding through email and marketplace messages?
- The salary for this position is £27,560 per year. Is this acceptable to you?
Language:
- Fluent English (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
