Fleet support advisor Work, Jobs in Bures Saint Mary, Ess (with Salaries)

Fleet Support Advisor
Seven Asset Management —Ipswich
- £26,500 - £27,000 a year
- Full-time
- Computer literacy
- Welding
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Advisor
IT Fleet Automotive Limited —East Bergholt
- £28,300 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
Quick apply
5d
Service Advisor- Chelmsford
Tesla —Chelmsford
- English
- Flexible schedule
11d
Office Manager
Activate Group Limited —Bury St. Edmunds
- Full-time
- Computer literacy
- Front desk
- Computer skills
Quick apply
3d
Delivery Partner Manager, UKIE DPM
Amazon UK Services Ltd. —Ipswich
- Weekend availability
- English
- Master's degree
- Bachelor's degree
Nissan Chelmsford Car Sales Advisor
Glyn Hopkin —Chelmsford
- £40,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Life insurance

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Fleet Support Advisor

Seven Asset Management
Ipswich

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Job details

Permanent | Full-time
£26,500 - £27,000 a year
4 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Vehicle service booking
Customer service call handling
Operating systems
Inbound customer enquiry call handling
Computer literacy
Stakeholder liaison
Internal department liaison
Relationship management
Customer support
Customer interaction
Welding
Hand tools

Full job description

Seven Asset are looking to appoint a Fleet Support Advisor to join our busy Operations team.

Are you passionate about delivering fleet support and strong customer service and thrive in a fast-paced environment? If the answer is YES then we want to hear from you!

What Can We Offer You?

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
An opportunity to be part of a vibrant culture
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
A day off for your Birthday (After successfully completion of probation)
Free 24-hour employee assistance program
Free health & wellbeing subscription
Sister companies to provide more opportunities for progression
Dress for your day dress code.
Dress down Fridays
40 hours, Monday – Friday, between 8am – 6pm
Town Centre office

What We Need From You?

Excellent telephone manner and customer support skills
Comfortable with IT operating systems
To be able to work in a fast-paced environment
To complete all tasks to a high standard
Ability to work on your own initiative
Possess good all-round team player capabilities
High levels of attention to detail.

Responsibilities and Duties:

To answer all incoming calls in a timely and professional manner.
Monitor & manage operational status boards – off road, booking in progress or breakdowns.
Ensure that vehicle downtime is kept to a minimum by following set escalation procedures.
To action all incoming emails in personal & main operations inbox.
To maintain an up-to-date knowledge of preferred suppliers.
To ensure all inbound enquiries are redirected to the correct departments.
To book customers in for manufacturer recalls and ensure they are completed promptly.
To keep your line manager fully informed of all customer and supplier issues as soon as possible.
To competently check the vehicles status and historical repairs for repeated mechanical issues.
To understand the authorisation escalation process.
To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
Act as a point of escalation for out of hours operational coverage (Rota based).
To escalate any suppliers who are not performing to the required standards to your line manager.
To maintain relationships with customers and suppliers alike.
To offer clear & consistent communications between departments to ensure the smooth running of the operation.
To be a team player who assists and supports other colleagues.
To update the main computer system with job details, costs & information.
To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.
To ensure you take ownership of whichever task you are given to complete.
Occasional on Call Rota

No agencies please.

Pay: £26,500.00-£27,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

fleet support advisor jobs in bures saint mary, ess

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