Analyst, enterprise service desk Work, Jobs in Burnham On Crouch, Ess (with Salaries)

Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Part Time Trainee Payroll Analyst
PracticePlusGroup —Colchester
- £32,789.40 a year
- Annual leave
- Employee discount
5d
IT Service Analyst (x2)
Eastlight Community Homes —Braintree
- £35,055 a year
- Full-time
- Communication skills
- Annual leave
13d
Quality Assurance Analyst
Charles Stanley —Chelmsford
- Full-time
- CRM software
- Writing skills
- Financial services
Senior Service Desk Analyst
Peabody —Pitsea
- £38,221 a year
- Mentoring
- Communication skills
2d
Behaviour Analyst
ivolve Care and Support —Colchester
- £41,000 - £43,000 a year
- Full-time
- Master's degree
- Leadership
- Communication skills
- Referral programme
Graduate Business Improvement Analyst
SS&C Technologies —Basildon
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
Web Support Analyst
Shepherd Neame —Faversham
- Full-time
- Communication skills
- Analytics
- Employee discount
- Life insurance
Quick apply
2d
Workshop Apprentice IT - Basildon
Arc —Basildon
- £15,600 a year
- Computer literacy
- Organisational skills
- Internship
2d
Reporting & BI Analyst
Simarco —Witham
- Full-time
- Analysis skills
- Analytics
- Annual leave
Quick apply
3d
Information and Performance Analyst
Essex Partnership University NHS Foundation Trust —Wickford
- £39,959 - £48,117 a year
- Full-time
- Relocation assistance
- Employee discount
6d
Senior Technical Support Analyst
Ground Control —Billericay
- Monday to Friday
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
- Life insurance
Quick apply
11d
ERP System Analyst
TE Connectivity —Braintree
- ERP systems
- Bachelor's degree
- Continuous improvement
- Health & wellbeing programme
- Employee stock purchase plan
Senior Data Analyst
Aon Corporation —Chelmsford
- Analysis skills
- Machine learning
Business Analyst
Demo160: Core Template TEMC —Chelmsford
- Part-time
- Care plans
- Annual leave
- Employee discount
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
Payroll Analyst - Faversham, Kent
Avante Care and Support —Faversham
- £30,000 - £35,000 a year
- Analysis skills
- Presentation skills
- Travel
- Employee discount
- Life insurance
Behaviour Analyst – Colchester
RGH‑Global Limited —Colchester
- £41,000 - £43,000 a year
- Full-time
- Master's degree
- Communication skills
Work Analysis Specialist
CNH Industrial —Basildon
3d

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analyst, enterprise service desk jobs near burnham on crouch, ess

Service Desk Analyst

Care UK -
Colchester

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Maintenance
User account management
Staff training
Technical support incident logging
Technical writing
Software testing
Customer support
IT incident logging
Application support
Training & development

Full job description

12 month fixed term contract

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an enthusiastic Service Desk Analyst to join our Team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The post holder’s duties will include the maintenance of the business systems, resolving end user problems and queries, assisting in system developments and the implementation of new functionality or features. Able to identify problems and come up with solutions quickly.

Key Responsibilities:

Provide first line support for the business systems to operational and support service users.
Receive and log all support calls relating to the business systems using the division’s help desk systems.
Perform initial investigation into user queries and resolve where possible.
Escalate support calls and tasks to team members as appropriate.
Monitor the progress of support calls and provide feedback to users.
Ensure that all support calls are closed within SLA timescales.
Provision of support and training to staff in the use of the systems including ad hoc training to individuals over the telephone or video conferencing and assisting in delivering training to groups in a classroom environment.
Produce quality written procedures and user manuals to support the operation and maintenance of the systems.
Assist in the maintenance and operation of the business systems. Tasks include maintaining code structures, reconciling balances, processing interface files, administering user access and maintaining workflow authorisation systems.
Carry out daily system maintenance work including checking the systems are functioning correctly and interface files been processed successfully.
Participates in the testing of systems and processes as part of upgrading and developing new functionality or applications.

What we are looking for:

A minimum of 6 months’ experience of working in an IT/support environment in a large complex organisation.
Analytical and problem-solving skills
Experience in delivering training and production of training documentation

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!

Apply Now

Refine Your Search

analyst, enterprise service desk jobs in burnham on crouch, ess

Service Desk Analyst

Analyst, Enterprise Service Desk

Part Time Trainee Payroll Analyst

IT Service Analyst (x2)

Quality Assurance Analyst

Senior Service Desk Analyst

Behaviour Analyst

Graduate Business Improvement Analyst

Web Support Analyst

Workshop Apprentice IT - Basildon

Reporting & BI Analyst

Information and Performance Analyst

Senior Technical Support Analyst

ERP System Analyst

Senior Data Analyst

Business Analyst

HR Systems Analyst

Payroll Analyst - Faversham, Kent

Behaviour Analyst – Colchester

Work Analysis Specialist

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