Customer solutions advisor Work, Jobs in Canvey Island, Ess (with Salaries)

Customer Service Advisor
South East Water —Snodland
- £25,948.87 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
Customer Solutions Advisor
Rhenus SE & Co. KG —Maldon
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Employee assistance programme
6d
Sales Advisor/Administrator
J4 UK Limited —Basildon
- From £28,000 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Administrative experience
Quick apply
1d
Evening Customer Service Advisor
South East Water —Snodland
- £11,923 a year
- Part-time
- Hybrid work
- Customer service
- Annual leave
8d
Customer Service Advisor
GLL —Woolwich
- Up to £30,096.94 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
1d
Freelance Specialist Employability Advisor – Mental Health / Neurodiversity (Kent)
OLightOn —Medway
- £175 - £225 a day
- Temporary
- Microsoft Office
- Mentoring
- In-person
Quick apply
Optical Assistant
Boots —Welling
- £16 an hour
- Part-time
- Employee assistance programme
- Employee discount
Customer Service Advisor
FM Conway —Sevenoaks
- Full-time
- Customer service
- Employee discount
Quick apply
Inbound Sales Advisor (full time)
ISG Specialist Services Ltd —Dartford
- From £25,000 a year
- Weekend availability
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
2d
Dutch - Associate Enterprise Customer Success Manager (Automotive SaaS)
Percepta —Basildon
- £45,000 a year
- Full-time
- Remote
- Bilingual
- CRM software
- Sales
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Service Advisor
Brenntag UK Limited —London
- Monday to Friday
- Administrative experience
- Organisational skills
- Communication skills
Quick apply
2h
Health and Wellness Sales Advisor
Boots —London
- £16 an hour
- Weekend availability
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
Senior People and Culture Advisor
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
SHEQ Advisor
Willow Pumps Ltd —Aylesford
- Up to £45,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Employee discount
Quick apply
7d
Sales Advisor
Marsh —Witham
- Full-time
- Hybrid work
- Microsoft Office
- Mentoring
- Organisational skills
No7 Advisor
Boots —Chelmsford
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
1d
Patient Advisor
Optical Express Group —Brentwood
- From £26,500 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Senior Technical Advisor
EcoTherm Basildon - Technical —Basildon
- Full-time
- Customer service
- Presentation skills
- Construction experience
- Annual leave
- Employee assistance programme
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Southend-on-Sea
- £3,800 a month
- Full-time
Quick apply
HSE Advisor – (12-month fixed term contract)
Lutron Electronics Co., Inc —London
- Temporary
- Spanish
- Engineering
- English

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Customer Service Advisor

South East Water -
Snodland

Apply Now

Job details

Full-time
£25,948.87 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

Customer service
GCSE

Full job description

Summary:

Are you seeking a team that shares your passion for providing excellent customer service?

Are you a determined individual? Do you enjoy setting goals for yourself?

If so, this is a chance you won't want to pass up...

This is a critical position within our fast-paced, friendly, and award-winning Customer Service team. You understand your customer's point of view and make them feel important. Your warmth, passion, and commitment will assist us in getting it right the first time for our customers.

No two days are the same. You'll help customers with water bills, refunds, payment plans, and occupant changes. You'll also be helpful if they have problems with their water supply. You enjoy working towards targets, love problem solving, and take satisfaction in delivering the best solutions possible.

The salary is £25,948.87. We also offer bonuses for meeting targets. You can earn an extra £3,000 on average and up to £6,300 in total. Monday through Friday, 08:00 - 19:00, and Saturday, 08:00 - 13:00. You'll be assigned to a shift pattern that includes one Saturday every six weeks. The rotas are created in advance so that you can plan.

Previous call centre experience is preferred but not required. Ideally, you'll have experience in a customer facing or customer focused position. You're eager to learn and respond well to feedback. We provide thorough induction training, ongoing coaching, and the support and encouragement you need to get started well.

In our vibrant, friendly call centre, you'll find plenty to do, including regular competitions, rewards, team nights, social events, and paid volunteering days to support issues you care about.

This position offers numerous prospects for progression. For example, most of our management began their careers as Customer Service Advisors. You'll have the opportunity to move throughout the department to learn new skills and try out for other roles. As a result, now is a perfect opportunity to launch a successful career and contribute to the success of our Customer Service team.

Main responsibilities:

Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
Attend and contribute to team meetings with team, peers and colleagues.
To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.

You'll need:
Skills / Qualifications / Experience

Achieved GCSE Maths and English at Grade 4/C (or equivalent)
Commitment to providing excellent customer service
Dedication to finding the best solutions to problems
Excellent computer abilities
Outstanding writing and vocal communication abilities

It will be a bonus if you have:
Skills / Qualifications / Experience

Previous customer service / call centre experience would be advantageous

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

We want to be the water company people want to be supplied by and want to work for.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our career’s website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

£25,948.87 starting salary + bonus

Apply Now

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customer solutions advisor jobs in canvey island, ess

Customer Service Advisor