Operations leader Work, Jobs in Cardiff, Wls (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Operations Leader
Revvity —Llantrisant
- Engineering
- ERP systems
- Travel
Team Leader
The Fedcap Group —Llantrisant
- Full-time
- Management
- Project management
- Organisational skills
- Annual leave
Quick apply
6d
Divisional Director - Adult Residential & Supported Living
Swanton Care and Community —Ystrad Mynach
- £80,000 a year
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
8d
Fraud Operations Team Leader
Capital on Tap —Cardiff
- £500 - £750 a week
- Full-time
- SQL
- Financial services
6h
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Business Unit Leader - CFM56
GE Aerospace —Cardiff
- Full-time
- Master's degree
- Continuous improvement
- Relocation assistance
Warehouse Operations Team Leader
IKEA —Cardiff
- From £29,215 a year
- Weekend availability
- Computer literacy
- Leadership
- Communication skills
1d
Commercial & Supply Chain Operations Manager
British Airways —Barry
- Full-time
- Management
- Engineering
- Bachelor's degree
1d
hospitality operations manager
Rock and Scallop —Newport
- £14 - £18 an hour
- Part-time
- Hospitality
- Management
- Culinary experience
Quick apply
10d
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
14d
Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Residence Co-ordinator
Here! Students —Cardiff
- £25,603.50 a year
- Full-time
- Heavy lifting
- Sales
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
10h
Supplier Relationship Team Leader
Savills —Cardiff
- Full-time
- Annual leave
Church Operations Lead
Milton Baptist Church —Weston-super-Mare
- £27,000 - £29,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Supervising experience
Quick apply
11d
Payment Assistant
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Employee discount
Quick apply
8d
International Sales Manager
Wescom Group —Cardiff
- From £45,000 a year
- Full-time
- Hybrid work
- Sales
- Military
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
2d
Leisure Team Leader
Village Hotels - Cardiff - Leisure —Cardiff
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Operations Excellence Project Lead
Safran —Cwmbran
- Full-time
- Analysis skills
- Project management
- Continuous improvement
Arrears Executive - Part Time
Tandem Bank —Cardiff
- £29,000 a year
- Part-time
- Hybrid work
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply

I want to receive the latest job alerts for operations leader in cardiff, wls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operations leader jobs near cardiff, wls

Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

operations leader jobs in cardiff, wls

Customer Service Team Leader

Operations Leader

Team Leader

Divisional Director - Adult Residential & Supported Living

Fraud Operations Team Leader

Senior Operations Manager - Customer Service

Business Unit Leader - CFM56

Warehouse Operations Team Leader

Commercial & Supply Chain Operations Manager

hospitality operations manager

Customer Success Manager

Senior Assistant (Executive Assistant), Leadership Support Centre, Central Business Services

Residence Co-ordinator

Supplier Relationship Team Leader

Church Operations Lead

Payment Assistant

International Sales Manager

Leisure Team Leader

Operations Excellence Project Lead

Arrears Executive - Part Time

I want to receive the latest job alerts for operations leader in cardiff, wls

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected